Arfur, many of us, out there, just like you.We understand the term "training" rather than "testing". We feel that our training departments are part of a service industry where, in the case of the dreaded word "failures", we look at ourselves rather than the trainee. However, in my last company, we were swamped by the testers. Most Training captains looked the same. They had hunched up shoulders and swept back foreheads. There was a reason. If you asked THEM a question, they would hunch up their shoulders. When you told THEM the answer, they would smack their own foreheads.