I bloody hate "barry and his mates" type phone calls, especially on a Sunday afternoon when you are just about to prepare the roast. Or when BA's computers crash and you get people calling up to offer you £500 for a jet to Nice. Anyway back to topic....
Forget about changes of management, financial position, people and aircraft coming and going. For me, in my role, the biggest problem is the ops side of the business. Now you have one central OPS team doing ALL the ops for the group, multiple AOCS, multiple FTLS to consider etc etc. Its a mess, I dont see how they can cope and customer service is suffering as result. On some bookings I have had to do some ops work for them to get the job done.
PS Miles I don't consider Bookajet all the lucky to recieve G-LALE, especially when Air Hamburg have what, 10 new or newish 600/650's no with the ability to do one way or virtual one way pricing if they so desire and no owners to report to other than the big boss and the banks....