Dear Alex Cruz
You are constantly saying that British Airways is a Premium Airline, including in your recent email to all your Exec Club card users.
My employers are paying for me to make a quick necessary trip from London Heathrow to a meeting in Vienna. The fare for this is £789.50. In economy. That's for a flight about two hours airborne each way. For this amount, which is more than we have ever paid before, I am now expected to actually buy my own drink, both ways, and my own sandwich.
What part of a Premium Experience is that ?