Perhaps the CX/KA managers don’t care because their remit is to lower costs, consequences be damned. If they aren’t going to be held accountable for increased attrition, why should they care? They’ll be gone in a couple years anyways, with their bonuses firmly banked.
Again, I think the greatest failure as it pertains to CX/KA is at Swire in the UK. Apparently, short term management style is still in vogue. You would think looming pilot shortages and competition threats from the likes of HKA would make them think twice, but obviously not. So on we all march towards the proverbial cliff of airline graveyards.