Quoting from People Leader:
The second thing is to understand why
our cabin and flight crew feel the way they
do about their jobs and their relationship
with the company. We plan to build better
engagement programmes with our
frontline people. We’re already running
focus groups for about 100 crew, pilots
and customer service people to listen to
their frustrations, as well as get ideas on
where we can improve. We will then build
a list of actions with the things we want to
change or do differently. That’s a priority
for 2018. Building better engagement and
communications with cabin crew and pilots
outside the confines of the traditional
industrial relations arena has to be done
to ensure a more sustainable and trusting
relationship builds on both sides.
28% was before 13th month. No doubt after the focus groups the engagement will now soar!