API Changes Without Representation
As you say, API has changed so many things in recent years, without properly informing those they were meant to be serving.
What's changed in recent years with zero pilot Member say or input?; API Directors, Terms, Rules, Locale of Rules, Claims process, only current EK pilot could be LIPS/API Director (changed unilaterally because one or two API Directors quit EK, moved overseas & desired to continue getting paid), investments, help desk no longer in Dubai... instead, tickets answered by API Director now located part-time in Athens?... Pre-existing condition definitions... it goes on & on...
Don't take my word for any of the above. Ask API about each one via their website and see what they say about it all (if you get a response).
Last edited by 777-Up; 8th Jan 2018 at 10:08.