Well, i've never enjoyed CX less, and therefore i'm spending some 'quality' time with my family. I'll be back, eventually. As for the management creating a positive working environment, the words, 'snow', 'august', 'cold' and 'hell' come to mind. We are cursed with not only an inept management, but they are inept combined with ignorance, arrogance, venality and malice. So, I don't know about anyone else, but I am happy to find ways to stay as far away from that environment as possible. Flu season couldn't come quick enough. Now that it's here, I am of course exercising my professionalism and will be back at work when i'm 'fully fit'.
(and who knows when that will be?).