Just finished dinner with an old BA friend here in London. He told me that there is general disbelief in the UK as to the state of CX, and their employee relations. He's in management at BA, and he told me that managers like we have would have been long-fired by now. As he put it, "you can't run an airline business with managers that don't understand and resent their most important employees" (and yes Tom, we really are a bit more important than the cleaners). Couldn't really argue with the logic of that. I remember in the 90's when BA pilots wanted to resign and join CX. Needless to say, none of them will be wanting that fate now.