Furthermore these continual attacks on Alex Cruz are nothing more than typical British racism that pervades our society
BA’s customer satisfaction score is going up or down?
People see BoB as an improvement after the intentional run down of catering?
Cruz is a classic Accenture mindset. He knows how to make money but cutting and cutting which gets him to his fat bonus. However having years of seeing what happens next from this playbook cannot be ignored. BA no longer lead the way, they’re not innovating, they’re reacting. You can only cut so far.
How about staff? Mixed fleet churn is higher than expected and BoB remains a challenge on a busy flight, easyJet are just way better at short haul IMHO.
All non UK based staff with long years of service have been outsourced, all non UK station engineers were let go. (ISTBC)
A380 engineering work is done in Singapore, A320s in Sofia, 777 reconfigs also not in house.
Whatever Snr Cruz has done, has been from the Accenture playbook of cut to the bone for short term gain then get out before it goes wrong.
The race to the bottom continues with the A320 NEOS. No recline is finally being introduced. So unless you need to be seen in a lounge, go EZY and at least get fed on board in good time.
None of this is to do with his race and all to do with his career background, you should withdraw what is a very serious accusation.
Remember a lot of Ayling’s changes had to be fixed by Rod Eddington, but the damage was done. Cruz is WW’s puppet, it depends what happens within IAG when WW retires.