None of my business of course just a surfing Ppruner but never like to see an airline with unhappy flight decks.
Reading that ad for the 'people department -sic'-easy to see why CX is in trouble if they advertise a serious role with that garbage. It is an airline-a (potentially ) deadly serious business and you write a job spec like you are recruiting for an app development startup focussed on teenage girl fashions or party planning