I think it is very much a ‘low cost thing’. Not that the runway was SNOCLO - I think even the armchair experts have hopefully now deduced that the runway was closed for good reason. Rather the omnishambles that develops inside the airport when things aren’t going to plan and that’s by no means limited to STN. The point I think SWBKCB is making, and that I agree with fully, is that staffing levels in airports are cut so much to the bone due to the ‘low fares revolution’ that when things go even slightly off plan (eg. Snow, wind, slot delays) there isn’t sufficient operational resilience built in to cope. So then you have no ground staff to meet and disembark the aircraft, not enough baggage handlers to offload, not enough staff to adequately manage the expectations/provide information to delayed passengers etc etc. All because just the absolute bare minimum of staff are provided to get through a normal day, in the pursuit of low fares.