PPRuNe Forums - View Single Post - Ryan air, STN, damaged baggage and no PIR
Old 30th Dec 2017, 04:14
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ExXB
 
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This what MC99 says. This applies to almost all international flights. EU regulation extends that to all intra EU flights.
Artice 31 — Timely Notice of Complaints
1. Receipt by the person entitled to delivery of checked baggage or cargo without complaint is prima facie evidence that the same has been delivered in good condition and in accordance with the document of carriage or with the record preserved by the other means referred to in paragraph 2 of Article 3 and paragraph 2 of Article 4.
2. In the case of damage, the person entitled to delivery must complain to the carrier forthwith after the discovery of the damage, and, at the latest, within seven days from the date of receipt in the case of checked baggage and fourteen days from the date of receipt in the case of cargo. In the case of delay, the complaint must be made at the latest within twenty-one days from the date on which the baggage or cargo have been placed at his or her disposal.
3. Every complaint must be made in writing and given or dispatched within the times aforesaid.
4. If no complaint is made within the times aforesaid, no action shall lie against the carrier, save in the case of fraud on its part
https://www.iata.org/policy/Documents/MC99_en.pdf

Last edited by ExXB; 30th Dec 2017 at 05:32. Reason: Sp
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