It’s not that unusual in the world of Orange..... seen this on several occasions. It generally helps the situation. It also helps take the pressure off the ground staff as many a Pax seem to speak to the captain in a manner that should also be afforded to the gate agents.
The crew administering first aid doesn’t surprise me either... it comes seconds nature to cabin crew who are trained and used to dealing with faints etc on a semi regular basis.
Nevertheless a good a effort by all concerned by the sounds of it. A good show.