Originally Posted by
pax britanica
I believe they are trying to stop this in true Cruz fashion.
There's your answer.
The old BA IT team, who understood (very nearly) every aspect of airline operations, were got rid of and replaced by an outsourced operation, selected wholly on the basis of the cheapest bidder. Work is done as "projects" to a fixed budget. Once spent, that's it. Issues that are discovered are just accumulated for the next tranche of budget allocation, if any. There is also no practical system for feedback of issues encountered with the systems. It seems that working for 99% of all situations is seen as good enough.
Well done Alex.