Originally Posted by
pax britanica
My itinerary confirmed same baggage allowance out and back. Go to online check in and all three of us come back with you have no checked bag allowance.
Originally Posted by
pax britanica
I called BA customer services -(to say they were utterly useless is a huge understatement, Asian agent didn't even know phonetic alphabet -where Prague is- are you on a long haul flight, ) but go no where near even discussing the problem.
Sadly, BA's deficiencies in both IT and customer services are a sign of the times. How are the mighty fallen.