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Thread: KLM Seat Faff - and how long to process Refund
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Old 29th December 2017 | 05:15
  #13 (permalink)  
ExXB
 
Joined: May 2009
Posts: 2,847
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From: Confoederatio Helvetica
When I worked for an airline in the late 70s they estimated 30% of claims were fraudulent or seriously inflated. In many cases (NPI) the actual contents often did not match the claim. Not exactly a process that can be easily automated.
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