PPRuNe Forums - View Single Post - Amazing Opportunity within Employee Experience Department
Old 28th Dec 2017, 15:19
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Trafalgar
 
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A great book came out years ago (90's I believe), called 'Who moved my Cheese'. Its basic premise was that successful people don't run around in circles wondering where their slice of cheese has gone to (based on an experiment with mice and cheese, highlighted in the book). They accept it's gone and then change their life circumstances to account for that.

That is the situation that CX pilots now face. They can either stay fixed in place, becoming more frustrated and frantic as their conditions slowly bleed away to nothing, or they can, with a clear head, accept that the CX job of old has gone and is never coming back. With that acceptance, they can quickly conclude that there is no future here, and can make plans to establish themselves in their home countries, and raising their families in a healthier and happier way.

Just ponder the ever increasing cost of housing, cost of schooling, cost of food, cost of entertainment and everything else in HK, and you will quickly realise you will never have stability or prosperity here. The cheese has moved (actually, it's been hoarded by the managers who are gorging on it). It isn't coming back. Get out now while the industry is in a record hiring boom. There will never be a better opportunity.
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