Similar story. When I get "cannot access the webpage" I race over to router and see the modem light going 'flat-out' downloading some mystery 'update', unannounced, intrusive, secretive and literally takes over the laptops processor. When all this nonsense stops, the operation (accessing the web or emails) comes good. I've long held the view that a red and green arrow should be presented, indicating 'upload' or 'download' is taking place.. and... a snapshot of where its going, or, coming from.