(not so) Easyjet!
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(not so) Easyjet!
Hi all I am just new here and thought I would let off some steam about this cowboy airline!
I am a frequent flier with KLM, but due to having to change aircraft at AMS I decided I would do a cheapie and go for an Easyjet flight to Spain (I had flown with them once but I thought that fiasco was a one-off) - what I didn't expect was a crap service with rude cabin crew! The flight was going fairly well until I asked for something to eat and a coffee, and because I didn't have change the crew member wasn't at all pleased! Then I pressed my button again to ask for something else and I got a huge sigh before asking what I wanted....I found the guy extremely bitchy and horrible! Has anyone else experienced the same nonsense aboard the great orange aircraft?
I am a frequent flier with KLM, but due to having to change aircraft at AMS I decided I would do a cheapie and go for an Easyjet flight to Spain (I had flown with them once but I thought that fiasco was a one-off) - what I didn't expect was a crap service with rude cabin crew! The flight was going fairly well until I asked for something to eat and a coffee, and because I didn't have change the crew member wasn't at all pleased! Then I pressed my button again to ask for something else and I got a huge sigh before asking what I wanted....I found the guy extremely bitchy and horrible! Has anyone else experienced the same nonsense aboard the great orange aircraft?
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OK, I'll rise to the bait.
Sparky, you are on a Lo-Co. No full service. Do what a lot of us do. In your carry on bag put what you like to eat before you get to the airport. (My preference is some sushi, filled roll, dessert). When airside buy some fruit juice, water. When the trolley comes past you then get a coffee, beer, wine, whatever....
Look after yourself.
Sparky, you are on a Lo-Co. No full service. Do what a lot of us do. In your carry on bag put what you like to eat before you get to the airport. (My preference is some sushi, filled roll, dessert). When airside buy some fruit juice, water. When the trolley comes past you then get a coffee, beer, wine, whatever....
Look after yourself.
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:)
Thanks for the reply.
I did only want something from him, which is his job to provide me with. Next time I will be buying my own things if I ever have to fly with them again!. I need to find a great cheap airline because I spend so much time in Spain....bah.
I did only want something from him, which is his job to provide me with. Next time I will be buying my own things if I ever have to fly with them again!. I need to find a great cheap airline because I spend so much time in Spain....bah.
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Agreed. Liquids are essential but it defeats me why people feel the need to eat when they're in the air for less than two hours. Most people drive a car for longer than that and seem to manage without food. What is this obsession with eating? If you must, as the man says, take your own. It's a cheap flight - you get what you pay for.
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Yeah...
I hadn't eaten in 24 hours due to being so busy...so getting on my flight was the first time I could properly relax! Plus what's the point in having these people to serve customers food and drink when all they do is huff and puff about it? not forgetting it's just not nice being so rude to anyone. I would never dream of huffing at work if I had to do something that is my job.
I love the KLM cabin crew, they're always so nice and friendly.
I love the KLM cabin crew, they're always so nice and friendly.
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You do get what you pay for. Just done a quick comparison. EasyJet commence direct GLA-AMS on 31.10.11. Taking 02.11.11 as a datum (midweek) the closest KLM flight to EasyJets only flight is 1610 arr 1850 and is quoted at £481 one way.
EasyJet with baggage, travel insurance and speedy boarding, 1810 arr 2045 is quoted at £54.70.
That leaves you with £426.30 to get a bit of food and a tot en-route if you can put up with the less than subservient crew.
I have no allegiance to EasyJet or interest in them beyond spending my readies on things that I enjoy.
Edit: I too love KLM. Probably my favourite LH carrier alongside SQ.
EasyJet with baggage, travel insurance and speedy boarding, 1810 arr 2045 is quoted at £54.70.
That leaves you with £426.30 to get a bit of food and a tot en-route if you can put up with the less than subservient crew.
I have no allegiance to EasyJet or interest in them beyond spending my readies on things that I enjoy.
Edit: I too love KLM. Probably my favourite LH carrier alongside SQ.
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OP sounds like LO-CO's just aren't for you. On my last FR flight cabin service passed me by altogether. When I did get their attention there was nothing at all to eat save a mars bar (which is surprising given their revenue model). The trick is to have no expectations of any service and you won't be disappointed.
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Ty
Thanks for the replies guys. I just wanted to have a bit of a rant about them lol. No these cheapies aren't for me but I suppose for 30 or 40 pounds I could put up with the nonsense for a couple of hours. hehe.
I've flown with EZY a couple of times, and had them pull a last minute cancellation on me. (07/10 - when they just did not have enough crew. I'm pleased that it cost them 400 Euros.).
When I've flown with them, they have more than met my expectations, and did as good a job as any other CC in Europe, and with a smile.
Maybe you/they had a bad day?
When I've flown with them, they have more than met my expectations, and did as good a job as any other CC in Europe, and with a smile.
Maybe you/they had a bad day?
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I too am going to rise to the bait. It is entirely unreasonable for you to call easyJet a 'cowboy airline'. They are nothing of the sort. And I say that as someone who a) does not work for easyJet; and (b) once experienced a six-hour delay at their mercy. You do not know what you are talking about.
I have always found easyJet cabin crew to be extremely professional and polite. You got unlucky. It happens, and it happens with all airlines (or indeed any organisation in the service sector).
Punctuality/cancellations is another matter, discussed at length here before.
You need to adjust your expectations as to in-flight service on full-service and low-co airlines. They do not offer - nor do they claim to offer - the same thing.
I have always found easyJet cabin crew to be extremely professional and polite. You got unlucky. It happens, and it happens with all airlines (or indeed any organisation in the service sector).
Punctuality/cancellations is another matter, discussed at length here before.
You need to adjust your expectations as to in-flight service on full-service and low-co airlines. They do not offer - nor do they claim to offer - the same thing.
Like all staff, there are good and bad. I have flown easyJet many times, sometimes the crew are superb, but I do recall one Swiss reg easyJet flight where the senior cc had his nose in a book from end of safety brief until seatbelts off, and at no time was he watching the cabin for taxi, take off or climb out.
He was the same on the approach, head back in his novel from cabin secure until on stand.
Hardly professional! but not a routine experience
He was the same on the approach, head back in his novel from cabin secure until on stand.
Hardly professional! but not a routine experience
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Well go on then, I'll also rise to the bait.
When I first read the post I thought it must be either a wind-up, a gross exaggeration or just the figment of an overactive imagination.
Are you seriously calling easyjet a cowboy airline simply because the standard of service failed to match your exacting standards. That is a joke.
That, based on your age, I doubt very much. Any genuine frequent flyer will tell you that you can have a less than satisfactory experience with any airline and real frequent flyers never assess any airline good or bad on the basis of a few return flights.
Now I wonder what events could have triggered this reaction or are you just a little too sensitive and consequently completely over-reacted.
So no complaints then with the factors normally associated with a cowboy airline. So what could possibly have triggered the reaction from the cabin crew?
Ah, now I understand.
Well you did ask for comments.
When I first read the post I thought it must be either a wind-up, a gross exaggeration or just the figment of an overactive imagination.
I would let off some steam about this cowboy airline!
I am a frequent flier with KLM
what I didn't expect was a crap service with rude cabin crew
The flight was going fairly well
Then I pressed my button again to ask for something else
Well you did ask for comments.
Nicolas 49,
Flight deck door was not opened on leaving aircraft, but did write to easyJet, surprise surprise, never heard another thing!, and being swiss reg there was no point contacting CAA in UK
Flight deck door was not opened on leaving aircraft, but did write to easyJet, surprise surprise, never heard another thing!, and being swiss reg there was no point contacting CAA in UK
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I've travelled with low cost airlines in Europe, the USA and Asia when the schedule and price has suited me. I fly lo cost when I have time to spare, and am not required for an urgent meeting (or fly the night before). I don't expect anything from the crew except the minimum safety standards, therefore and pleasantly surprised on most occasions when that expection is exceeded.
If i'm on work with a requirement to get to the destination I tend to choose a full service airline who can rebook me when flights are delayed or cancelled without arguments etc etc. Yes I like the business class service, the lie flat seats and the fancy champagne. But as i'm in my late 20's it isn't a major problem if i spend 5 hours of my life on a low cost carrier.
No point getting stressed about it all, and the more you travel the easier and less bothered by it all you become.
If i'm on work with a requirement to get to the destination I tend to choose a full service airline who can rebook me when flights are delayed or cancelled without arguments etc etc. Yes I like the business class service, the lie flat seats and the fancy champagne. But as i'm in my late 20's it isn't a major problem if i spend 5 hours of my life on a low cost carrier.
No point getting stressed about it all, and the more you travel the easier and less bothered by it all you become.
Only flown with Easy a couple of times on both ocasions they were of a high standard on both safety and service. Cabin crew were polite and proffesional.
Some people just seem to attract the bad cabin crew, maybe I am just lucky or maybe I am polite to start with. I find that extending a polite greeting with a smile goes a long way to making flights more pleasant.
Some people just seem to attract the bad cabin crew, maybe I am just lucky or maybe I am polite to start with. I find that extending a polite greeting with a smile goes a long way to making flights more pleasant.
I have to say I don't agree with much of the "you get what you pay for" remarks in terms of crew. I don't think anyone should expect (unprovoked) rude service and that comes from an Easyjet crew member. I have no reason to disbelive the posters account as I know there are rude and poor crew members within Easyjet but to take that as being representative of the entire crew workforce at the airline is a bit OTT. I've also worked with pretty rude older crew members at GB Airways and experienced rude and poor crew members as a pax on several airlines. However, in all cases the vast majority of crew are hard working, polite and happy to help.
There will always be bad apples and if you're really unlucky you might even catch a crew member on a off day but generally I find that cabin crew are amongst the best when it comes to customer service. Most crew, whatever they might say, actually love what they do deep down and when it matters the most...it often shows.
A crew's prime concern however is safety and enforcing rules and regs. I know for a fact that on several occasions a passengers perception of me has been poor because I've had to enforce those rules. However, politely i do it the off few just won't like it. Jobsworth comes to mind.
There will always be bad apples and if you're really unlucky you might even catch a crew member on a off day but generally I find that cabin crew are amongst the best when it comes to customer service. Most crew, whatever they might say, actually love what they do deep down and when it matters the most...it often shows.
A crew's prime concern however is safety and enforcing rules and regs. I know for a fact that on several occasions a passengers perception of me has been poor because I've had to enforce those rules. However, politely i do it the off few just won't like it. Jobsworth comes to mind.
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Sparky
Well, perhaps you were tired, miserable and grumpy and you transferred this to the CC member!
Never have I, maybe luckily, in all my air miles, both lo-co and national, ever had cause to complain about service or attitude, even from CC on their 5th sector of the day and just about out on their feet. Treat them with respect, interact with them as human beings, and you will see the best in them.
I hadn't eaten in 24 hours due to being so busy
Never have I, maybe luckily, in all my air miles, both lo-co and national, ever had cause to complain about service or attitude, even from CC on their 5th sector of the day and just about out on their feet. Treat them with respect, interact with them as human beings, and you will see the best in them.
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I'm going to bite as well.........as a current SCCM.
bingofuel........reading anything on taxi/take off/approach and landing is a complete no no and contrary to our SOP's in the UK. These are the most critical times of flight where we are supposed to be at our most vigilent. It is something that I always incorporate into my pre flight briefings as well.
As EZY have a very strong safety culture I'm guessing this would apply to our CH company as well.
With respect you could and should have flagged up this issue to the Captain on landing. The flight deck door is usually opened pretty soon as EZY have such tight turnaround targets one of the guys is usually legging it down the front steps with the first of the pax to do the walkround etc.
Even if this wasn't the case you could have asked to see the Captain re this important issue and one that you still obviously feel very strongly about.
I would suggest you write to EZY Switzerland again quoting your previous corrospondence and give them a reasonable time period for a response. If this fails to happen then you can contact FOCA (Federal Office of Civil Aviation) which is what EZY reports to in Switzerland
FOCA - Contact
Postal address; Federal Office of Civil Aviation, CH-300-Bern
This course of action (hopefully stopping with EZY) should ensure that this issue is actually dealt with now.
bingofuel........reading anything on taxi/take off/approach and landing is a complete no no and contrary to our SOP's in the UK. These are the most critical times of flight where we are supposed to be at our most vigilent. It is something that I always incorporate into my pre flight briefings as well.
As EZY have a very strong safety culture I'm guessing this would apply to our CH company as well.
With respect you could and should have flagged up this issue to the Captain on landing. The flight deck door is usually opened pretty soon as EZY have such tight turnaround targets one of the guys is usually legging it down the front steps with the first of the pax to do the walkround etc.
Even if this wasn't the case you could have asked to see the Captain re this important issue and one that you still obviously feel very strongly about.
I would suggest you write to EZY Switzerland again quoting your previous corrospondence and give them a reasonable time period for a response. If this fails to happen then you can contact FOCA (Federal Office of Civil Aviation) which is what EZY reports to in Switzerland
FOCA - Contact
Postal address; Federal Office of Civil Aviation, CH-300-Bern
This course of action (hopefully stopping with EZY) should ensure that this issue is actually dealt with now.
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I agree 100% with lowcostdolly. I think the one difficulty here is that if the SCCM is the reason you want to speak to the captain, s/he is also the person best placed to prevent you from doing so because you have to 'get past' him/her in the first place! Otherwise, you're going to have to create quite a scene at the front of the aircraft by shouting into the Flight Deck to get his/her attention.
Several years ago, a SCCM on your 'main competitor' did not allow me to speak to the captain when we arrived at stand. I wanted to report the incredibly unprofessional delivery of the safety briefing (fits of laughter etc.) and she knew it. So I wrote to the airline instead and got a reply within a few days that the issue had been referred to the flight operations department and would be dealt with appropriately. That's all you can do.
Several years ago, a SCCM on your 'main competitor' did not allow me to speak to the captain when we arrived at stand. I wanted to report the incredibly unprofessional delivery of the safety briefing (fits of laughter etc.) and she knew it. So I wrote to the airline instead and got a reply within a few days that the issue had been referred to the flight operations department and would be dealt with appropriately. That's all you can do.