United fuel leak gusher at EWR
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Bad CRM
Hi,
I brief my crew on day 1 as per company rules about CRM subjects an information is top priority.If a pax is saying something about safety you must go check,not dismiss the info.Arrogance comes to my
mind....
I brief my crew on day 1 as per company rules about CRM subjects an information is top priority.If a pax is saying something about safety you must go check,not dismiss the info.Arrogance comes to my
mind....
Used to be a procedure on the A300 to put 200 ltrs. extra into the centre and 1 & 2 tanks for max range. There was a note to depart within 1 hour and avoid taxi turns at speed, to avoid expanding warm fuel venting overboard. I did this a number of times at Sharjah. never had a problem, but some of my colleagues did.
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Except UA boarded more people in May than the previous year...even after the good doctor refused to comply with a police command and got himself in the headlines.
Where do you work VC? I suspect your airline may have had its share of publicity issues over the years. If so can we pile on your operation?
http://newsroom.united.com/2017-06-0...al-Performance
Where do you work VC? I suspect your airline may have had its share of publicity issues over the years. If so can we pile on your operation?
http://newsroom.united.com/2017-06-0...al-Performance
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Except UA boarded more people in May than the previous year
Well I've been in the aviation industry since joining BOAC Associated Companies in 1969.
What this incident illustrates, as well as many other incidents over the last 12 months, is that the industry has created and is now confronted by a very serious problem.
It seems to have become accepted and normal for cabin crew and handling staff to regard their customers, aka passengers, as a homogenous bunch of fools with an IQ of 50, who are there to be herded and disciplined, under the ever-present threat of offloading if they argue the toss.
This appalling attitude is seen at its most prevalent in the locos, but the legacy airlines, especially BA in Europe, cannot claim to be immune.
I have upbraided someone in another thread who seemed to think it is acceptable to deny boarding to people who "struggled to understand" the basic physics of flight, and then to "chuck them on a later flight, when the problem arose from the carriers stupidity in the first place.
I shudder when I hear passengers referred to as "pax", usually by someone who clearly has a very limited grasp of the basics of aviation, let alone of customer service in an airline context.
It is this attitude that leads cabin crew to scream at an intelligent passenger who sees fuel cascading from a wing to just "Sit Down!".
The airline's pathetic efforts to persuade the passenger who raised the alarm not to be too critical tell us all we need to know about that airline.
It is high time that cabin crew and handling staff are taught that 95% or more passengers understand the technicalities of flight extremely well, and recognise ridiculous bull**** immediately. Indeed, many passengers understand these things a lot better than the average cabin crew, in the UK at least.
So, let's have a little less arrogance from cabin and handling staff and rather more acceptance that if a passenger has a concern, it should be considered very carefully, because the passenger concerned might well know a lot more about flight than they do.
Above all, we have to stop training passenger and handling staff that they can treat passengers like a herd of sheep, and threaten them with off-loading and worse at the slightest sign of dissent.
What this incident illustrates, as well as many other incidents over the last 12 months, is that the industry has created and is now confronted by a very serious problem.
It seems to have become accepted and normal for cabin crew and handling staff to regard their customers, aka passengers, as a homogenous bunch of fools with an IQ of 50, who are there to be herded and disciplined, under the ever-present threat of offloading if they argue the toss.
This appalling attitude is seen at its most prevalent in the locos, but the legacy airlines, especially BA in Europe, cannot claim to be immune.
I have upbraided someone in another thread who seemed to think it is acceptable to deny boarding to people who "struggled to understand" the basic physics of flight, and then to "chuck them on a later flight, when the problem arose from the carriers stupidity in the first place.
I shudder when I hear passengers referred to as "pax", usually by someone who clearly has a very limited grasp of the basics of aviation, let alone of customer service in an airline context.
It is this attitude that leads cabin crew to scream at an intelligent passenger who sees fuel cascading from a wing to just "Sit Down!".
The airline's pathetic efforts to persuade the passenger who raised the alarm not to be too critical tell us all we need to know about that airline.
It is high time that cabin crew and handling staff are taught that 95% or more passengers understand the technicalities of flight extremely well, and recognise ridiculous bull**** immediately. Indeed, many passengers understand these things a lot better than the average cabin crew, in the UK at least.
So, let's have a little less arrogance from cabin and handling staff and rather more acceptance that if a passenger has a concern, it should be considered very carefully, because the passenger concerned might well know a lot more about flight than they do.
Above all, we have to stop training passenger and handling staff that they can treat passengers like a herd of sheep, and threaten them with off-loading and worse at the slightest sign of dissent.
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@spongenotbob - two threads were merged into one. Original thread was here, merged thread was at R&N. Maybe a moderator would be kind enough to move this thread to R&N?
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If all of those social justice warriors kept to their word wouldn't they have held to their scruples and forfeited those non refundable tickets? They were all taking their business elsewhere. To DL, where pilots slap passengers and CSR's threaten to have children take away from parents or to AA where FA's rip strollers from mothers arms and challenge passengers to fights?
I suppose the Professional Pilot part of this message board doesn't do a very good job of assuring those involved in this forum are as the title suggest.
This from the highly regarded Gordo...
https://www.google.com/amp/s/www.yah...172209822.html
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"I shudder when I hear passengers referred to as "pax", usually by someone who clearly has a very limited grasp of the basics of aviation, let alone of customer service in an airline context."
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It's like the people who call homo sapiens 'humans', 'people', 'passengers' or even worse, 'pax'. It just needs to stop!
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It's like the people who call homo sapiens 'humans', 'people', 'passengers' or even worse, 'pax'. It just needs to stop!
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The armchair aviation experts who have never flown a flight are a barrel of monkeys. There is hardly any corporation that hasn't had an issue of some type. Yet, UA gets the worst treatment by the cranial challenged because they are the click bait, social media justice warriors. It gets really old and it is tiresome. DL, UA, AA, WN all have issues. Maybe if the gonads kicking was spread evenly it wouldn't be such a hot button issue.
As for humor or humour, we are undefeated in our battle against those that choose humour....scoreboard.n<tic>
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A person can cancel a nonrefundable ticket (if they decided to actually be true to their word and not ride UA) and use that money for later travel (when one of the other airlines offends them). However, in this instance it was passengers through the door not tickets sold.
How does a DL pilot smacking a passenger in a jetway not get the attention that a mechanical issue on a UA flight gets?
