How to better deal with Upset and Disgruntled passengers?

[m0afj]

Originally Posted by go-around flap 15

For those wondering why phones have to be turned off:

Ever put a phone next to a speaker whilst its sending/receiving cellular data and been annoyed by the noise?

The aircraft PA/flight/service intercom system is quite sensitive to that exact interference. Trust me, we had it all through the taxi the other day!

Not ideal when trying to give a safety briefing.

Having been contracted by the CAA to carry out surveys on the RF field levels seen in the instrument bay and cockpit on a range of Boeing and Airbus planes I was surprised to note how little attenuation there was inside the plane. At the time, and this was before the advent of smart phones, the field levels developed exceeded the actual test levels that the plane sub assemblies had actually been tested to. I know that things have been tightened up since those days buy there are still older planes flying around.
I get very uncomfortable sitting next to passengers who refuse to turn their phones off or engage flight mode.

[hoss183]

Originally Posted by Vortex what...ouch!

Largely you are inconsistent. You quote laws that do not exist, then get a ****ty on when people don't believe you. Cell phone use on the ground for example - I dare you to quote me the rules, 99% of you are ignorant of reality. There are more rules about the use of HF radio by the pilots…

. Do explain what that means if you can and why it would be a problem, or not, if you know the difference.

Most of you can’t which is why people think you haven’t a clue and don’t take you seriously. Don’t think your passengers are stupid, they are not!!

What a