Jetstar flight cancellation policy - Page 2

Michael Jetstar · 17th Dec 2009, 05:25

Jetstar has consistently had the lowest cancellation rates, as a percentage of total services flown, than any of our major competitors in Australia and in international operations.

The Federal Department of Transport provides monthly updates through obtaining data from all airlines regarding their on time performance and level of flight cancellations due to weather and other factors.

Jetstar has since its inception had for the most part the lowest percentage rate of flights cancelled – a position the airline is proud of – and reflects our commitment to fly the schedule we publish.

By example in the 2009 Financial year Jetstar recorded 0.9 percent of flights cancelled or 556 flights out of 59,538 scheduled sectors and 58,982 flown. (source: BITRE - Home)

Our major competitor Virgin Blue recorded (2.0 percent)

Reports of Jetstar deliberately cancelling flights for its own gain are both spurious and driven by urban myth – it is not the reality!

Michael
Jetstar Customer Relationships

Muff Hunter · 17th Dec 2009, 23:15

Michael Jetstar

can you please explain why jetstars otp is a disgrace???

GoNorth · 18th Dec 2009, 00:05

Quote:

Our major competitor Virgin Blue recorded (2.0 percent)

And how did QF go? (2.6%)

Onya Michael

airsupport · 18th Dec 2009, 00:38

Quote:

Reports of Jetstar deliberately cancelling flights for its own gain are both spurious and driven by urban myth – it is not the reality!

Michael
Jetstar Customer Relationships

So the Jetstar spokeswoman is a liar.

Mstr Caution · 18th Dec 2009, 01:13

Is a consolidated flight classified the same as a cancelled flight?

As reported recently: "a robust operating cashflow was maintained with vigorous sales, promotions and consolidating flights."

airsupport · 18th Dec 2009, 01:22

And just how does one consolidate two flights, without cancelling one of them?

Wonderworld · 18th Dec 2009, 10:38

So Michael of JQ Cust Rels how does that explain the very very large numbers of JQ disrupted pax QF carry on an almost daily basis?

cnic · 5th Jan 2010, 23:11

Jetstar regularly cancel flights on the cairns tokyo run. I have had personal experience of this and have had friends experience this too. I know friends who will fly pixie though moresby now because it is more reliable!. I have been stuck in tokyo for three days because two flights were cancelled and jetstar have hidden in the fine print that they will offer no help in regard to accommodation, it cost me a fortune in hotel and food bills. I do not fly jetstar in to asia for this reason.

dragon man · 20th Jan 2010, 04:52

On Sunday the 17th of January i had 4 friends coming Hnl/Syd on Jetstar. The flight was cancelled and they came home on Tues instead 2 days late. When i asked then if they were repaid the 2 extra days accomodation and food they told me that at checkin Tues they were given a voucher for $600 for future travel on Jetstar. The only problem was they said they would never travel Jetstar again. Is this a normal situation or should they get a refund on food and accomodation exspenses?

breakfastburrito · 20th Jan 2010, 05:50

Quote:

9. SCHEDULES, LATE OR CANCELLED FLIGHTS
9.1 Schedules

(a) Jetstar does not guarantee it will be able to carry you and your Baggage in accordance with the scheduled date and time of the flights specified. Schedules may change without notice for a range of reasons including but not limited to bad weather, air traffic control delays, strikes, technical disruptions and late inbound aircraft. Flight times do not form part of your contract of carriage with us.

(b) Before we accept your Booking, we or our Authorised Agents will tell you the scheduled departure time of your flight and it will be shown on your Itinerary and Tax Invoice. We may need to change the scheduled departure time of your flight after your Itinerary and Tax Invoice has been issued. If you give us or our Authorised Agents contact information, we or they will try to let you know about any changes.

(c) If, after you pay for your Booking, we make a significant change to the scheduled departure time of your flight or the flight is cancelled (except where this is due to circumstances beyond our control) and:

* this change means you are unable to use your Booking for its intended purpose; and
* we or our Authorised Agents cannot book you on another flight which you are prepared to accept;

we will give you a fare refund. Unless otherwise required by law, we will not be responsible for paying any costs or expenses you may incur as a result of the changed time or cancellation.
9.2 Changes due to circumstances beyond our control

Where a delay or cancellation is caused by circumstances beyond our control, whether you have checked in or not, Jetstar will try to assist you to get to your destination, but will not be responsible for paying any costs or expenses you may incur as a result of the delay or cancellation, unless otherwise required by law.

Source: Jetstar Conditions of Carriage

dragon man · 20th Jan 2010, 08:26

thank you BBM.

Gas Bags · 20th Jan 2010, 09:13

I guess if you want to pay the cheap fare you will be offered on a LCC then the t's and c's of carriage will also reflect that ticket price.

If you are worried about paying for your own hotel room then pay the extra for the ticket and fly QANTAS.

Eastwest Loco · 20th Jan 2010, 09:51

Gobbledock

The flight you mention was moved into a new day and had to be allocated an new "off schedule" flight number as no airline system can handle 2 flights of the same number operating on the same day.

Standard operating procedure for all airlines.

Best regards

EWL

blueloo · 20th Jan 2010, 10:20

over the last 3 or 4 days 2 QF 767s have operated to HNL as QF 6403 as Jetstar charters... lucky Big Brother is there to help the parasite sibling takeover its own routes. Its like self induced cannibalisation.

ROH111 · 20th Jan 2010, 10:49

Jetstar, cancellation one day, useless the next.

What The · 20th Jan 2010, 10:59

And you want to know the best bit?

Jetstar keeps the revenue from the passengers DESPITE cancelling their flight and QANTAS mainline absorbs the cost of carriage.

No wonder the JQ cost per ask looks so good.

Jetstar can make money from cancelling flights.

And the Qantas employees keep getting told how unproductive they are. Well Alan, when we're carrying the burden of funding our replacement it's a bit hard to swallow. You are so far being seen as a puppet and a man of many words and no action.

I hope this is not your legacy.

P.S. Attribute the costs and revenue where they belong and stop lying to your people. We are not stupid!

dragon man · 20th Jan 2010, 18:52

Further investigation has revealed to me that my friends were intitled to denied boarding compensation of $400 each. However in the event that they excepted a voucher (through ignorance) from Jetstar then their right to a cash compensation is not available, and ill bet they were not offered the alternative. More passengers that the Qantas group has lost.

Animalclub · 21st Jan 2010, 00:47

I've been out of the airline business for a few years now, but I'm sure I've seen regulations issued by Australian aviation authorities that states that once you are granted permission to fly scheduled flights within Australia flight cancelations can only be made under certain circumstances. Low passenger/freight loads was not one of them.
Am I seeing things or has this regulation been changed?

Ken Borough · 22nd Jan 2010, 00:08

LCCs encourage their passengers to take out insurance as protection against cancellation delay etc for which they will not accept any responsibility. They have moved a cost burden from one industry to another.

I wonder if travel insurance premiums have been affected as a result of this trend?

QF DRIVE · 22nd Jan 2010, 01:11

All airlines encourage passengers to take out travel insurance to cover delays out of the control of the airline, out of pocket expenses and missing / lost luggage.

Unfortunately most people don't get insurance and expect the airline to cough up for everything.

All airlines have limits on what they pay and that is listed in the T&C's. Its not specific to LCC's only.

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