Jetstar has consistently had the lowest cancellation rates, as a percentage of total services flown, than any of our major competitors in Australia and in international operations.
The Federal Department of Transport provides monthly updates through obtaining data from all airlines regarding their on time performance and level of flight cancellations due to weather and other factors.
Jetstar has since its inception had for the most part the lowest percentage rate of flights cancelled – a position the airline is proud of – and reflects our commitment to fly the schedule we publish.
By example in the 2009 Financial year Jetstar recorded 0.9 percent of flights cancelled or 556 flights out of 59,538 scheduled sectors and 58,982 flown. (source: BITRE - Home
Our major competitor Virgin Blue recorded (2.0 percent)
Reports of Jetstar deliberately cancelling flights for its own gain are both spurious and driven by urban myth – it is not the reality!
Jetstar Customer Relationships