Things must be bad at EK

[crewmeal]

In my day we'd probably drink the stuff never mind put it back in the bottle!

Emirates Flight Attendant Caught Pouring Used Champagne Back in Bottle - View from the Wing (http://viewfromthewing.boardingarea.com/2017/07/13/emirates-flight-attendant-caught-pouring-used-champagne-back-bottle/)

[fatbus]

Who gave her the direction to do that? Idiots!

[EchoKilla]

So the cost cuttings continue.....

[777-200LR]

Thank goodness for that! The people at service delivery; who actually think they run this airline will be livid that she's been caught. Next ACI will be titled "Curtains SHALL be closed during service"

[donpizmeov]

Return of unused pre-departure drinks to the bottle. Has been happening for years.

[JAYTO]

wont be happening any more...... well not where people can see any way

[GoreTex]

now I know why the Dom is sometimes flat

[donpizmeov]

No Dom on the ground, so that ain't why.

[EchoKilla]

Return of unused pre-departure drinks to the bottle. Has been happening for years.

It has but wasn't in the public know how - who is to say cheap ShamBain hasn't been handed out all this time and prior poured into empty Moet bottles at EK catering facilities? Simply unhygienic and utterly unacceptable specially since TD & crew brag so much about their selection of "fine booze" .....

[Schnowzer]

Nothing to see here!

Makes sense to me, why throw away unused drinks?

Does my head in that you can be filmed at work. If I popped into someone's office and filmed them.....

[donpizmeov]

With you Schnowzer. We live is a society where anyone with a mobile phone can be shocked and awed by anything and everything. They share with the world who take everything on the net as being true.
It's a shame the crew can't share photos of these same people as they act like children during the flight.

[White Knight]

Curtains? The deed was done in the bar area! Ain't no curtains there!

[EchoKilla]

Curtains? The deed was done in the bar area! Ain't no curtains there!

There sure is, right by 26B where the pax was! But sadly she decided to re-pour when the curtains need to remain pulled ;)

[JAARule]

who is to say cheap ShamBain hasn't been handed out all this time and prior poured into empty Moet bottles at EK catering facilities?
It isn't even "real" Dom. Check out the label, "Specially bottled for Emirates" or words to that effect. Maybe they're buying the slops from the bottom of the barrel that isn't normally sold to the public. More smoke and mirrors and BS as usual.

[harry the cod]

Donpizmeov

Well, I have seen on occasion Dom being opened pre departure so they do Dom Don though, they do Dom Don!

JAARule

Many airlines, including BA have bespoke labels on the champagne, EK is not unique. It is the real stuff as the champagne houses would not allow their product to be diluted with inferior quality so that comment merely highlights your ignorance. It's also there to ensure the crew can't claim to have 'purchased' it from duty free. The only BS appears to be coming from you....as usual.

Harry

[Odins Raven]

Donpizmeov

Well, I have seen on occasion Dom being opened pre departure so they do Dom Don though, they do Dom Don!

JAARule

Many airlines, including BA have bespoke labels on the champagne, EK is not unique. It is the real stuff as the champagne houses would not allow their product to be diluted with inferior quality so that comment merely highlights your ignorance. It's also there to ensure the crew can't claim to have 'purchased' it from duty free. The only BS appears to be coming from you....as usual.

Harry

I see where you're coming from, but do you remember the 'BOSE' headsets in first class? The quality of those headsets would make me think twice about buying BOSE in the future! (Admittedly they are produced only for the airplane)...

[Trader]

No doubt our Swiss made flight bags are truly Swiss made............... ;)

[nolimitholdem]

I got a bespoke Dolce and Karama bag for my g/f, she was also totally impressed.

I explained that Harry said it was specially made for Emirates.

[Fonsini]

I suspect it was champagne that had been "tray prepped" and then not taken by any passengers on the cabin walkround - still wholly unacceptable and a PR disaster for Emirates. But if it was from a partially consumed glass then it's a health hazard, a lawsuit, AND a PR disaster.

[Eau de Boeing]

Also on the subject of knock off luggage, are you guys aware they're charging the pilots twice as much for the new suitcase as to cabin crew? Think I'll use my old one thanks.....

[The Outlaw]

I suspect it was champagne that had been "tray prepped" and then not taken by any passengers on the cabin walkround - still wholly unacceptable and a PR disaster for Emirates. But if it was from a partially consumed glass then it's a health hazard, a lawsuit, AND a PR disaster.

And therein lies the rub...How does anyone know that it wasn't partially consumed? It's possible that some Hep-C or tuberculosis laden passenger took a sip and decided they wouldn't finish it, then it gets sent back to be thrown down the sink but because its looks like its never been touched, it goes back into the bottle. Some cabin crew are not renowned for their effective communication skills so you just never know and the company opens itself to the possibility. Some years ago, the crew would dump half full bottle of Dom down the toilet before landing. When asked why they said that it was policy as they couldn't re-cork the bottle. A big waste but it was policy.

Despite the intentions, the optics of this makes the company look bad and as TCAS used to say, "it's all about the perception our passengers have". I always thought that was a very loaded statement, IE: it just has to look good vs actually being good.

In any case, despite the intention of the crew or even that of the service delivery manual, pouring anything back into a bottle is very "sans classe" and adds the aura of "commonality". Not the look they are trying to portray I'd think.

Welcome to todays world. As "Dom don" said, every muppet has a phone these days and will record anything and everything, in some cases for gain. I'll bet that at least 1/4 of the passengers record the landings, take-offs, PA's etc. I say keep the laptops and ban the phones on-board!

[Talparc]

Soon the FA's will be equipped with funnels to do the repouring job more nicely and efficiently.
Don't worry EK's First Class will be gone soon too!
TD did for sure a great job!
Hope Skytrax will get to know their drinks saving practices and give them another stunning award!?

Wasn't there another Champagne Video some time back as I remember?
Wait, yes but the brand was Veuve not Dom.

[ironbutt57]

this is how the crew dispose of certain used drinks, most certainly the bottle was binned shortly thereafter..once opened, champagne cannot be "re-corked" and served at a later time..

[Odins Raven]

this is how the crew dispose of certain used drinks, most certainly the bottle was binned shortly thereafter..once opened, champagne cannot be "re-corked" and served at a later time..

Well it can, it just tastes like s*^* !

[Jet II]

Not sure what people want doing with trays of drink that are not used - surely it wouldnt be good 'optics' to see a FA walking into the loo with a drinks tray

[tonker]

No more landing drinks, bloody splitter.

[EchoKilla]

No more landing drinks, bloody splitter.

Those were departure drinks

Seems the original instagram posting of the video has since been removed....

[harry the cod]

Nolimitholdem

Mate, if she's YOUR girlfriend, she must be easily impressed! ;)

Harry

[nolimitholdem]

It's more the wife I need to impress. :ok:

I see you must have re-started your T-replacement therapy, congrats!

[The Outlaw]

Those were departure drinks

Seems the original instagram posting of the video has since been removed....

No Problem..The Mirror, The Independent, The Telegraph, Metro News, Sunday Express and many many more have the video.

Well beyond 10 pages into google.

[wizard1]

Made the front page of the DT

[Starbear]

Donpizmeov

Well, I have seen on occasion Dom being opened pre departure so they do Dom Don though, they do Dom Don!
Harry


OMG! have you all truly missed Harry's brilliant joke within his reply!?

[Odins Raven]

OMG! have you all truly missed Harry's brilliant joke within his reply!?

https://youtu.be/sBYlXfjKru4

[pilotguy1222]

Now that we have Dom "Rosé" on board, I need to check the label.
Already saw that our coffee is "made for emirates" and comes from Singapore. And to think I thought our old coffee was bad. Probably the worst coffee in the world.

[Joker11]

Will the staff in question be fired?

[EchoKilla]

Anybody know if EK came back with the outcome of the investigation that they were doing when media asked for a clarification? Or is this another moment of "let's buy time and sweep everything under the Persian carpet" kind of scenario?

[The Outlaw]

I think you're missing the point somewhat. The poster was talking about drinks that were never handed out. Not those that were.

I don't think IBE missed the point at all.

You can't guarantee that glass was untouched with 100% certainty. As I posted earlier, things easily get lost in translation in the cabin with all the differing nationalities and accepted cultural norms. Also keep in mind that those champagne flutes make the rounds in the cabin while the cabin crew is talking to the customers and little bits of spittle is flying around from both the customer and crew member. Then all that goes back into a bottle ready for you next time...yea, I'll take a pass every time!

So LJ, I would ask you, If you were at the doctors office and they needed to take blood, would you insist on seeing the syringe unwrapped before your eyes (as they are supposed to do) OR, would you accept one that had been opened before but not used according to the nurse?

Again its a question of evidence presented and this bodes very poor from an optics and health perspective.

[EchoKilla]

DSVP Terry's job is out! Was this the last straw - just kidding he was leaving anyways! Slowly the old clowns are heading out - but boy did they have a run and haul some cash along the way

[EchoKilla]

I don't think IBE missed the point at all.

You can't guarantee that glass was untouched with 100% certainty. As I posted earlier, things easily get lost in translation in the cabin with all the differing nationalities and accepted cultural norms. Also keep in mind that those champagne flutes make the rounds in the cabin while the cabin crew is talking to the customers and little bits of spittle is flying around from both the customer and crew member. Then all that goes back into a bottle ready for you next time...yea, I'll take a pass every time!

So LJ, I would ask you, If you were at the doctors office and they needed to take blood, would you insist on seeing the syringe unwrapped before your eyes (as they are supposed to do) OR, would you accept one that had been opened before but not used according to the nurse?

Again its a question of evidence presented and this bodes very poor from an optics and health perspective.

Spot On! :ok:

[nolimitholdem]

I don't think IBE missed the point at all.

Also keep in mind that those champagne flutes make the rounds in the cabin while the cabin crew is talking to the customers and little bits of spittle is flying around from both the customer and crew member. Then all that goes back into a bottle ready for you next time...yea, I'll take a pass every time!


Oh, good god. And how do you think your meal is brought to you, wrapped in a hermetically-sealed container? Do you think it wasn't subjected to exactly the same factors and far worse every step of the way from the catering facility to the cart to your luxuriously linen-draped tray? Give THAT a thought next time that steaming pile of machbous is dropped in front of you.

I don't condone the re-use of champagne or anything else by any means, but it was never remotely demonstrated that that was what was taking place. Just another social media warrior with a mobile, a twitter account, and something to prove.

[exekcabincrew]

Gentlemen,

I am not addressing anyone in particular, please take no offense!

It just happens that the pilots and cabin crew live in distant galaxies far-far away. I bet most of those who are bashing her for what she did have no idea of what it is to work in customer service and what it is to work as CC for Emirates. When you guys complain about long hours etc, your complaints are 100% legitimate! However if you want to get into CC shoes.. on top of hours add a gigantic load of sh*t coming from every single direction, everyone is against you and all the rules and regulations seem to be written in a way to screw you over, like whatever happens you will always be held responsible, no matter what is the outcome. I don't know if the pilots work in this sort of environment, perhaps you guys do, but the CC is under constant pressure!

She was putting it back into the bottle as a normal practice. This is what CC do to gash it later. The company doesn't provide conditions to "safely" gash colored drinks. If you use the little sink in the galley, you can be reported (it seems to corrode AC's belly when the liquid is out of the AC) You have to toss it to the toilet that may be busy.. If it is, you can't wait because.. you will be reported for being slow in service. On top of that add the ever-complaining pax, the cabin seniors waiting for the opportunity to write on you, etc. So the CC is constantly "trapped". No matter what you do, the day will come when you are unlucky and get busted doing something wrong, because anything you do can somehow be turned against you.

The pilots get WAY more respect from the company than the crew does and unfortunately most of the cockpit guys simply can't imagine how it is to work in that cabin.. I am not saying this to start some discussion on equality or something, I am just telling it to those who start judging fellow colleagues without any idea of what those people go through.

PS: I'm not sure of those who seemed to criticize her are pilots to start with ;)

[Jack D]

Good post from the cc .. Their working environment is a complete nonsense . As for the hypochondriacs on here , TB , Hep ABC etc . Grow up !

[The Outlaw]

Oh, good god. And how do you think your meal is brought to you, wrapped in a hermetically-sealed container? Do you think it wasn't subjected to exactly the same factors and far worse every step of the way from the catering facility to the cart to your luxuriously linen-draped tray? Give THAT a thought next time that steaming pile of machbous is dropped in front of you.

I don't condone the re-use of champagne or anything else by any means, but it was never remotely demonstrated that that was what was taking place. Just another social media warrior with a mobile, a twitter account, and something to prove.

I do not eat airplane food...first class or otherwise. Occasionally I'll eat a few nuts and fruits but thats about it. I have seen airline catering kitchens first hand and lets just say it's not my "thing".

However, on your point about the machbous...so was it paraded around the cabin offered to other passengers and put back in the oven or did it come directly from the kitchen to the linen?

Look...if you want to eat re-packaged food, wine or otherwise then please don't let my comments get in the way...go for it man, what works for you may not work for others, I just won't do it.

[The Outlaw]

Good post from the cc .. Their working environment is a complete nonsense . As for the hypochondriacs on here , TB , Hep ABC etc . Grow up !

Go for it Jack...drink all the second hand wine you like...I wouldn't do it just like I wouldn't eat off someones else's plate. Some people will eat out out dumpsters...some won't.

Different strokes for different folks...

[Jack D]

Go for it Jack...drink all the second hand wine you like...I wouldn't do it just like I wouldn't eat off someones else's plate. Some people will eat out out dumpsters...some won't.

Different strokes for different folks...

Now you're just being silly.

[The Outlaw]

Now you're just being silly.

I don't think its silly at all and I'm sure the company didn't think so either, how embarrassing for them.

[Eau de Boeing]

Well luckily Adel is on hand to remind us all about it if you've seen the latest e-mail! He relies on us to give him ideas........

[JAYTO]

I got an idea..... but I am not sure he would appreciate it as much as I do.


J

[LongRangeNav]

Seems to be a lot of oxygen wastage centred on a certain building......
that could be a start? :O

[Piltdown Man]

The victim in this sorry debacle was the cabin crew member doing the pouring. She was almost certainly carrying out normal practice or doing what she was told by her senior. She'll be lucky if she escapes with her job because she was the one who was caught. Being in such an enlightened part or the world with absolutely no recourse to any form of employment protection she'll have to take the hit. Meanwhile, the suits in the office will be working out how they can stick the glitter back on the broken toy. The guilty are the ones who put pressure on those on the bottom of the pile in a pathetic attempt to save a penny or two. Real luxury costs a fortune, bling can be had for a few quid in Argos. But we now know more about EK's true values.

PM

[Eau de Boeing]

I believe she got the boot.

[Talparc]

Idea to AAR:

go back to your camels, the damage you did to the company and his employees is tremendous.

[EchoKilla]

AAR : "it's not about cutting costs but to work smarter"

Idea: let's be smart and fire half the oxygen hoarders and Costa brigade across HQ. Incompetent staff who can't turn on PCs, name one f&$@ing plane online, won't respond to roster changes, coordinators who can't spell - that's being smart. And then bring in genuine smart people.

[nolimitholdem]

Go for it Jack...drink all the second hand wine you like...I wouldn't do it just like I wouldn't eat off someones else's plate. Some people will eat out out dumpsters...some won't.

Different strokes for different folks...

You sound quite precious. But unless you're living on your own compound, eating your organically self-grown vegetables and free-range whatnot, you're only kidding yourself if you think you're not eating X parts of mouse dropping allowable per Y pounds of your mixed nuts or dried fruit. You know that bag wasn't always sealed, right? Same goes for your 99.99% of imported food in Dubai, no matter how much you got gouged for that bundle of kale at the DM Waitrose. It amuses me to think of some porn-stash hair-netted worker having a good sneeze as "your" bag of nuts goes by on the belt...

No one said anything about dumpsters or recycled wine, as noted - silly.

[The Outlaw]

You sound quite precious. But unless you're living on your own compound, eating your organically self-grown vegetables and free-range whatnot, you're only kidding yourself if you think you're not eating X parts of mouse dropping allowable per Y pounds of your mixed nuts or dried fruit. You know that bag wasn't always sealed, right? Same goes for your 99.99% of imported food in Dubai, no matter how much you got gouged for that bundle of kale at the DM Waitrose. It amuses me to think of some porn-stash hair-netted worker having a good sneeze as "your" bag of nuts goes by on the belt...

No one said anything about dumpsters or recycled wine, as noted - silly.

Relax Nolimit...no need to get your panties in a twist.

And yes, I was the one who made the statement which is exactly what it says...some people will eat off the floor, others eat leftovers from pizza boxes, others won't. I don't care what or where a person eats, drinks or otherwise. All I'm saying is that I don't eat airplane food except for on occasion when a SEALED bag of nuts comes to the flight deck.

Silly ?...I don't think so...and I'm not calling you silly for your opinion. As I mentioned before: Different strokes for different folks...or another way to say it "to each there own" in case you didn't understand the term.

And the final point in case you missed it from before:

-IT LOOKS BAD FROM A PUBLIC POINT OF VIEW-

Recycled wine....great selling point.

[Jack D]

Is it really being recycled though ? Perhaps as ex cc stated it is put back in the only suitable container , a bottle , for future disposal in the lav ... Who knows ? seems like one of several plausible explanations .

[The Outlaw]

Jack,

True, we don't really know. I've asked a few pursers what the policy is and the answer is "there isn't any". She went on to explain that many crew are so afraid to be written up for everything that they do whatever their seniors tell them on the day. The biggest issue is how this looks to premium passengers many of whom would be aghast to see something like that. Even if its being poured into a bottle for disposal, it just looks cheap and no one really knows what happens next. Is it served again? Is going to a crew room? Is it being thrown away? Is it being served to Y class?. EK is all about brand and image etc. and this kind of behavior obviously bodes against the perception they want to portray. If I was a high level service delivery manager, I'd be embarrassed.

So was the poor girl sacked? Probably I'd guess, and that for most likely doing what she was told. So problem solved in the corporate view...that and a smartly timed update to the service delivery manual which will just be "slid" in without much notice.

[Jack330]

Apparently she was sacked, that's the voice going around today and I'm sorry for her of course, she was just doing what ek wants them to do, recycle the unserved drinks, they do the same with the red wine, mixing the little leftover with a different wine sometimes and the same goes for orange juice and other drinks unfortunately.
This comes from a cc not from someone's imagination.

[5star]

jack330
utter rubish...
ask the seniors in your cabin about this event. There is NO policy that tells cc to put drinks back in the bottle. none!
Lools very likely that the poor girl tried to cut a corner by collecting the bubbly first and then (hopefully) binning it, or was she really hoping to get an award for cost saving. I hope not...
it comes down, once again, to common sense and leadership by example in this company ... less and less of this as we all know.

maybe the top floor can reflect on this event and try to figure out where things went wrong. Sir MF must be turning in his grave......

[Jack330]

Actually you're right, let me correct myself.
She wasn't doing what Emirates wants, she was doing what some senior csv want and I can prove it to you if you want, Ill PM you something interesting soon, let me first modify the voices in the recordings.
My wife is gr1 so I know exactly what happens in the back and yes, sometimes the bubbles are recycled, usually the unserved ones which is already disrespectful and if they do it with the used ones is also disgusting.
I know that it doesn't look good but that's exactly how it is.
Unfortunately a girl might have just lost her job while the responsible is still there.
You need to remove the real responsibles not this poor girl that was unlucky to be filmed in the wrong moment.

[Jack D]

If true then your wife should have no qualms or fear about reporting this to the responsible customer service people , providing she has proof of some sort . Some people have no respect for good wine ...

[exekcabincrew]

Look, I didn't work in premium cabins. So let's assume they do put drinks back in the bottle.. Then the SVP Service Delivery should lose his job right?? I mean who is the ultimate responsible for service delivery? But of course how EK solves the issue? By firing the CC, the lowest rank that takes no decisions and has nothing to do with policy making. Man.. When I read about these stories my blood boils, seriously! And I left this company 3 years ago!
Every time someone asks me what is the problem of EK, my answer is "nobody takes responsibility" Instead of SVP admitting responsibility for murky policies they fire the poor girl and "problem solved" f me.. Does HH know about what is happening in his company? I mean he is paying these people salaries. Agh!

[Big Enos Burdette]

Look, I didn't work in premium cabins. So let's assume they do put drinks back in the bottle.. Then the SVP Service Delivery should lose his job right?? I mean who is the ultimate responsible for service delivery? But of course how EK solves the issue? By firing the CC, the lowest rank that takes no decisions and has nothing to do with policy making. Man.. When I read about these stories my blood boils, seriously! And I left this company 3 years ago!
Every time someone asks me what is the problem of EK, my answer is "nobody takes responsibility" Instead of SVP admitting responsibility for murky policies they fire the poor girl and "problem solved" f me.. Does HH know about what is happening in his company? I mean he is paying these people salaries. Agh!
If there was a "like" button here... I'd click it.

[Talparc]

HH knows exactly what is going on and yes he is tolerating all this bs.
It all about his and Dubai Inc.'s profit at the end.

[EchoKilla]

Look, I didn't work in premium cabins. So let's assume they do put drinks back in the bottle.. Then the SVP Service Delivery should lose his job right?? I mean who is the ultimate responsible for service delivery? But of course how EK solves the issue? By firing the CC, the lowest rank that takes no decisions and has nothing to do with policy making. Man.. When I read about these stories my blood boils, seriously! And I left this company 3 years ago!
Every time someone asks me what is the problem of EK, my answer is "nobody takes responsibility" Instead of SVP admitting responsibility for murky policies they fire the poor girl and "problem solved" f me.. Does HH know about what is happening in his company? I mean he is paying these people salaries. Agh!

Well said. It isn't just CC - it's EVERY single department. Customer affairs is another sorry case. There is so much silo in HQ its unmentionable. Scary and am sure HH knows. Anything with a "9" in their title and above stuck on their Grade are the worst lot of scumbags. Costa is filled to the brim again. Utterly disgusting bunch of sorry morons. Don't worry the smart lot are leaving at HQ and only left with the ones that will never be hired elsewhere. The pilots will suffer coz as I mentioned before the coordinators who can't spell or turn on a PC will be left behind to take care of business.

[Koan]

I think you could might be able to catch something from drinking from a persons glass but funny when I was in High School I washed dishes in a fancy restaurant. Sometimes a New York Steak au Poivre, Veal etc would come back hardly touched and the servers would actually eat it.

I told this guy thats disgusting and he replied "Look here kid (hottie in the dining area), you'd be snogging her in the toilets if you had a chance, challenge your immune system".

[hunterboy]

Haha...brilliant! There is a lot to be said for stressing your immune system now and then.....as long as it's not with Ebola ��

[Buckshot]

Someone better let AI know that it's not humanly possible to command a Triple under the age of 32

Air India pilot becomes world's youngest female commander of a Boeing 777 (http://www.traveller.com.au/air-india-pilot-becomes-worlds-youngest-female-commander-of-a-boeing-777-gxm0og)

[Mach.888]

Off course it is.
As long as you have a genuine pilot background FLYING airplanes for a good number of years. (The keyword here being "flying")
But maybe NOT if you flew 100 hours PA28 or equivalent, and then the magenta line for the rest.

[White Knight]

I rather think that you missed the ironical nature of Buckshot's post Mach .888