Virgin Atlantic 'call centre'

[Warm Ballast]

Wow - after having to deal with Australian based airlines ... well one in particular ... over the phone on occasions I've just had an experience with VA.
What a bloody change. Phone answered in seconds instead of long waits, clear English voice, precise answers and a quick resolution. Excellent work!

[Capot]

See here, sunshine, there's no room on this site for troublemakers like you.

Either post a decent whinge, or don't bother.

[PAXboy]

Capot = GOOD ONE. :p

[Ancient Observer]

Whilst my normal attitude to Virgin is that they are a bunch of cheats, as their web-site claims to sell the cheapest tickets available, but does not, I have to say that my few encounters with their call centre have all been positive.
I like a whinge as much as anyone, but we have to give credit where it is due!!

[caaardiff]

Are all calls now handled in the new Swansea Call Centre, or do they still have calls directed elsewhere?
I know the Swansea CC has had a fair bit of investment in training and product knowledge since opening.

[PAXboy]

That would a pity, I used to enjoy to the South African call centre in the middle of the night. They were really friendly and particularly helpful if you were booking to go there - which I often do!