englishal
31st Oct 2009, 07:29
Why is customer service from many UK GA suppliers so bad? I have come to the conclusion that UK businesses supplying parts or services to UK GA are either:
Too busy to reply
Too lazy to reply
Obviously don't want the work.
Think it is beneath them to talk to an end user such as me
Stuck in the dark ages and don't really know what email is
This is based on my recent attempts to source parts / services for our aeroplane repair (we're talking high value items here, in excess of £30,000).
Of all the companies I contacted, the replies I got first were from the USA, second Portugal, and in last place the UK, and in fact some of the UK companies didn't bother replying.
One example, I want a new high value item. The US manufacturer replied straight away (when you take into account the time change) and said no problem, here is the price, and shipping will be X amount, but why not try contacting the UK distributor as they may be able to do it cheaper as they are sent differently and so shipping is cheaper. So I do.....No response.....that is 10 days ago.
UK GA must be in such good shape that all these companies are so busy that they are rushed off their feet and don't have time to respond to me, the only logical conclusion. In that case I better take all my business to the USA..................
Too busy to reply
Too lazy to reply
Obviously don't want the work.
Think it is beneath them to talk to an end user such as me
Stuck in the dark ages and don't really know what email is
This is based on my recent attempts to source parts / services for our aeroplane repair (we're talking high value items here, in excess of £30,000).
Of all the companies I contacted, the replies I got first were from the USA, second Portugal, and in last place the UK, and in fact some of the UK companies didn't bother replying.
One example, I want a new high value item. The US manufacturer replied straight away (when you take into account the time change) and said no problem, here is the price, and shipping will be X amount, but why not try contacting the UK distributor as they may be able to do it cheaper as they are sent differently and so shipping is cheaper. So I do.....No response.....that is 10 days ago.
UK GA must be in such good shape that all these companies are so busy that they are rushed off their feet and don't have time to respond to me, the only logical conclusion. In that case I better take all my business to the USA..................