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BMM389EC
26th Jun 2009, 00:09
Hello All

PLEASE can someone help me with the following? When I try and open the following websites
https://www.ebanking.hsbc.com.hk/1/2/logon?LANGTAG=en&COUNTRYTAG=US
Windows Live OneCare safety scanner: Free online tool for PC health and safety (http://onecare.live.com/site/en-za/default.htm?mkt=en-za)

all I get is a blank page and eventually it goes Internet Explorer cannot open this page. All other pages I try and open are fine.
I have tried IE,Firefox and Safari. Same result on all three. No problem on the desktop, only on the laptop.
Someone said something about it being a possible javascript problem?
PLEASE! Anyone have any ideas?:uhoh:

SoundBarrier
26th Jun 2009, 01:46
BMM I think it is to do with your security settings in your browser, see the following links :-

Firefox - How to Turn On JavaScript in Firefox | Terry's Computer Tips (http://www.terryscomputertips.com/computers/howto-turn-on-javascript-firefox.php)

IE - In Internet Explorer, how do I turn Java or JavaScript off or on? - Knowledge Base (http://kb.iu.edu/data/ahqx.html)

You my have to download java again but I doubt it.

BMM389EC
26th Jun 2009, 04:05
Thanks-I'll have a look. However I'm not sure if thats it as I never used to have any trouble opening these pages. It's just all of a sudden in the last 2 weeks or so?
Regards

Tarq57
26th Jun 2009, 10:55
Just to (maybe) eliminate one possibility, can you get to this test page? (http://www.confickerworkinggroup.org/infection_test/cfeyechart.html)

BMM389EC
26th Jun 2009, 12:53
Test page loads OK-all visible.

Tarq57
27th Jun 2009, 01:34
That you can read the test page means that it is probably not malware causing this. It could be a recent Java update, don't really know.
I can view the bank page and the one care page no problem, and have the latest Java.
What version Java do you have?

kenhughes
27th Jun 2009, 02:12
Can you get to the "Home" page of each site? (Try deleting all stored cookies first or you will probably get re-directed to the links you posted)

Windows Live OneCare (http://onecare.live.com/)

and

https://www.ebanking.hsbc.com.hk/

Then see if you can navigate in from there.

One thing I noticed, both sites seem to have country/language detection. That may be causing you problems.