Overpayment Screw Up

[NickGooseBrady]

Having taken a career break back in April and using a different bank account to live off, I was rather suprised to find out in September that the RN had continued to pay me.

The thought of keeping my head down and hoping that nobody would notice was considered for a short while but in October I popped into the UPO and told them of the mistake.

No worries (I thought), I still have the money and so offered to repay the full amount that I had been overpaid. No problem I was told. I wrote a cheque for the full amount and went on my merry way.

Oh dear. One month later the idiots in JPAC are demanding that I repay the full GROSS amount!!! Errrrr hang on I (and my UPO said) that is ridiculous, one can only repay what has been received and not a penny more. They argue that they have paid the Tax and NI for me and therefore I should pay it back to them and then claim it back from the Tax and NI office.

Problem 1: I do not have a spare £7k to give back to JPAC (to lose, spend on the christmas party etc etc) as I NEVER received it.

Problem 2: Having spoken to the Tax office they are not remotely interested in helping as they say it is between me and my employer.

Problem 3: Whilst they have tried to help, my local UPO has no expertise in this matter and even with the intervention of a tamed Commander JPAC are admant that I owe them £7k.

Does anyone have any experience of a similar situation or is fluent in the language of Tax and NI and can offer some advice?

JPAC are stating that they will recover the £7k through 4 days pay a month from March when I return to work. This is money that I never bloody had though. Agggghhhhhhhhh :eek:

NGB

[airborne_artist]

JPAC have deducted tax and NI at source, and while you could recover the excess tax deducted by JPAC by completing a self-assessment form and submitting your P60 (not issued until April 09) to show that you'd been over-taxed, you can not recover the NI in the same way. It would mean that you'd be giving HMG an interest-free loan for the period from the full amount being deducted/paid until the refund of the tax comes through, and I can't see why you should suffer because of their mistake.

Since it's JPAC's fault, I suggest you ask JPAC to sort it out. They can if they want to, but it probably will make their heads hurt.

In the mean time, write a cheque for the net pay you've been overpaid, and post it by recorded delivery to JPAC, with a letter explaining. That way they can't moan that you've done nothing, and I can't see how they could possibly take any action against you.

[NickGooseBrady]

Cheers AA. This is the problem though, I have repaid the NET amount and did so straight away. JPAC have cashed this cheque but are still saying I owe them £7k, the difference between the NET and the GROSS amount. I am arguing with them that I do not have the £7k, even if I could claim it back. So they are now saying that they will deduct this £7k directly from my pay when I return to work. At this point I might be able to then claim back from the Tax man what I had just paid out?

All bloody confusing. One thing I do know is that it is their mistake but they don't seem to be able to resolve it without taking money back from me!

[aw ditor]

Time to reach for your MP?

[anotherthing]

I've known of people being overpaid before (admittedly not as much) and Pusser took back the Net amount.

Although it will be stressful, stick it out - I doubt if any court in the land would see it their way, and I doubt if your CO would side with JPAC. Good luck, hopefully someone with a bit of knowledge will be able to assist you or point you in the right direction soon

[arandcee]

Your payroll office (sorry, not sure of the correct acronym!) should/might be able to re-jig their payroll records now that you have repaid the net amount.

Since you've repaid it they no longer have to have paid the tax on your behalf. If they deduct the amount you have repaid from their next report to HMRC then they can deduct the tax and NI that they have now overpaid on your behalf from the tax they've got to pay for everybody else. (Not sure I've explained that very well, it's my third go at typing it and it's not getting any better!)

If they still aren't very co-operative (you might need to speak to someone in your payroll department who really 'knows the job', no disrespect to anyone there) then try phoning your tax office again yourself and if the person who picks up the call still quotes the 'it's between you and your employer' line (unfortunately the call centres can sometimes be under pressure to 'wrap up' calls quickly if they are busy) then ask to speak to a manager and ask them to speak to the payroll department on your behalf. It depends who you get but hopefully you'll get through to someone helpful.

If I haven't explained it very well let me know and I'll have another go.

[nacluv]

Did the career break start after 6 April? If so, we are still in the current tax year, and everything should be very simple.

In this case, the net return of monies paid is all that should be required. The gross sum is not the employee's responsibility to pay. This is why the employer operates PAYE in the first place FFS!!!

I am ex-HMRC (admittedly a long time ago...) but I know how PAYE operates. JPAC, like every other employer in the land, will have to make a monthly return and payment to HMRC for all deductions (employee's and employer's) that are due. Since the payments have been made to you in error, a negative payment situation arises, in which you pay back what you have received, and JPAC should enter a suitable negative figure for all your employee's and employer's deductions on the HMRC returns. They pay £XXXX less to HMRC in the next monthly return. The situation is now corrected. End of story. Or that's how it should be.

The only way it could become complicated is if the total deductions in respect of your period of incorrect payment exceed JPAC's total monthly return payment for every member of personnel in the forces. In which case I am very pleased for you!!!!

Stick to your guns. Google employment law if you get a bit of spare time, and ask an accountant if you can find one for some quick advice on how to tackle it.

This is not your money (or responsibility) to have to pay back...

[arandcee]

As Pontius Navigator says if you are retiring you may be able to get an in-year rept from HMRC but if you are 'just' on a career break and have not received a P45 the Revenue probably won't consider a repayment until you've had your P60 End of Year certificate after april. Oh, check that carefully when it arrives and make sure it reflects the fact that you've paid back your net pay.

[nacluv]

then you do indeed owe them the employee NI figures that they paid over in good faith too. They are only asking that you repay the employees sum that they paid over

Sorry PN, but this is incorrect.

These were deductions from the payments at source - NGB never saw them! JPAC only paid NGB a net figure originally, and kept the employee's deductions to pay over to HMRC. They can't ask for this from the employee twice... If JPAC have paid the deductions over to HMRC, it is incumbent on JPAC to reclaim them from HMRC, not NGB!

Hope this helps...

[endplay]

Just a query that may help or hinder your case (depending on the answer). Did you continue to receive pay chits for the period of your break? If you did it weakens your case but if not then it would surely give a solicitor some ammo.

(I'm assuming BTW that chits are still issued? If you had to rely on JPA to which you had no access then that is the same as "no chits")

I wish you luck.

[General_Kirby]

NATS did the exact same to me. Few months overpayment, I told them, no thanks from them. Then they "clawed back" the entire gross amount, and just couldnt understand why I was ever so slightly pissed off by it. Idiots.

[KeepItTidy]

Well I sympathise I just had £230 taken from me this month due to overpayment in LSA, not a good time before xmas but on same note I should have kept the overpayed cash If i only knew I was overpayed.

Anyway just going to mention Citizens Advice to you , I know JPAC and all that are run by civvies so all laws apply to them, Just an idea from proffesionals not adminers who not trained very well.

Good luck

[Union Jack]

Time to reach for your MP?

NGB Not yet! Time to reach for the PM I have just sent to you.

Jack

[spheroid]

I have to say that you have a few options here but the best would be.....



1. TheyWorkForYou.com: Are your MPs and Peers working for you in the UK's Parliament? (http://www.theyworkforyou.com/)


2. The Sun | The Best for News, Sport, Showbiz, Celebrities & TV | The Sun| The Sun (http://www.thesun.co.uk/sol/homepage/)

3. NFF - Naval Families Federation (http://www.nff.org.uk/)

Option 3 is by far the best option. Ring them on 023 9265 4374 and they will sort it out

[Sloppy Link]

Me old ship mate,

Had a drama of epic proportions about 6 years ago that was eventually sorted by my accountatnt bringing pressure to bear on MoD and keeping HMRC at bay (actually, they were very reasonable). PM me for details, he is in the Salisbury area.

A pongo pal

[The Gorilla]

The mistake you made was in paying it back.

Prior to handing a penny of it over YOU should have negotiated the terms of the deal, whilst you had the leverage!

:ugh:

[Pera]

They don't really pay the money to the tax department on your behalf. They just pay a lump sum that covers all the wages that they have paid. They should be able to short pay the tax department next pay period (or however often they remit the tax) and adjust their internal accounts.

It all gets sorted out once a year when they tell the tax dept how much money you have been paid.

I reckon it's easier for them to try to get the money from you rather than sort it out themselves.

Nb. this is just my opinion, not sure of the ins and outs of the UK tax system, but they should sort it out, not have you do it.

[Yeller_Gait]

Try asking JPA for the money back that you have sent them, and tell them not to pay you for the first 5-6 months when you are back at work.

If you then subsequently decide not to go back to work all they need to do is deduct the money owing from your pension lump sum.

Worth a try at least?

Y_G

[NickGooseBrady]

Many thanks for all your replies. The most frustrating thing is that there doesn't seem to be anyone in JPAC that has a clue what they are talking about, and supposedly I have spoken to the "right" department.

I shall try the numbers that I have received via PM and see where that gets me, also from other PM's it would appear that I am not alone with this issue and in all cases JPAC have acted like a bunch of cowboys who take a very bullying tone.

NGB :ok:

[Compressorstall]

So, if for instance, someone I know had taken the FRI and was considering paying back the whole amount - £50K not the £29950 received, where would he stand??

[ZH875]

Lieutenant-General Sir David Richards, who takes over as chief of the general staff in August, expressed his concern that servicemen were pilfering and abusing the Army's joint personnel administration (JPA).

Bloody typical, since when has JPA belonged to the Army, IIRC the RAF had it thrown at them for a year whilst the Army learned to use a keyboard.

It must still be that anything Joint belongs to the Army.:ugh:

[NickGooseBrady]

Having taken a career break back in April and using a different bank account to live off, I was rather suprised to find out in September that the RN had continued to pay me.

The thought of keeping my head down and hoping that nobody would notice was considered for a short while but in October I popped into the UPO and told them of the mistake.

No worries (I thought), I still have the money and so offered to repay the full amount that I had been overpaid. No problem I was told. I wrote a cheque for the full amount and went on my merry way.

Oh dear. One month later the idiots in JPAC are demanding that I repay the full GROSS amount!!! Errrrr hang on I (and my UPO said) that is ridiculous, one can only repay what has been received and not a penny more. They argue that they have paid the Tax and NI for me and therefore I should pay it back to them and then claim it back from the Tax and NI office.

Problem 1: I do not have a spare £7k to give back to JPAC (to lose, spend on the christmas party etc etc) as I NEVER received it.

Problem 2: Having spoken to the Tax office they are not remotely interested in helping as they say it is between me and my employer.

Problem 3: Whilst they have tried to help, my local UPO has no expertise in this matter and even with the intervention of a tamed Commander JPAC are admant that I owe them £7k.

Does anyone have any experience of a similar situation or is fluent in the language of Tax and NI and can offer some advice?

JPAC are stating that they will recover the £7k through 4 days pay a month from March when I return to work. This is money that I never bloody had though. Agggghhhhhhhhh http://static.pprune.org/images/smilies/eek.gif


Right,

This is still bloody going on months later and those total faceless, nameless, blameless arse holes at JPAC will not help. My UPO is being next to useless and I am still being chased for money I never received.

Is there anyone out there who is a tax expert that could help with my snag? Or can anyone point me in the right direction of some free tax expert help? I have tried CAB and got nowhere. The service complaint has got me nowhere and the clock is ticking, I return to active service on the 10 March and they are point blank demanding that as soon as I start earning again they will start claming the dosh back. Dosh that I never bloody got. I rang the Tax Office they were useless too and said it wasn't their problem - it was JPAC's problem to sort out.

I am actually starting to worry myself sick about this now. Any help greatly appreciated.

:{:ugh::{

NGB

[4fitter]

Ladies & gentlemen, only this week I had cause to speak to'HR' and ask why my pay had not increased at the increment point - 6 months later. It transpired that JPAC told me I was on a disciplinary warning had been given a grading of D on my OJAR and therefore was subject to a thing called a DIP.

This of course was a surprise to me and it required me to get my 2* to ring them and tell them I was quite a decent sort who was at least a B. JPAC blamed HR - HR blamed JPAC. I despair and will have to wait at least 2 months - optimistically, to get my back pay.

[SubdiFuge]

If I were you I'd write giving them 2 further weeks to sort this before telling them that you will go to a tax accountant for specialist advice. Also tell them that when they start taking the gross money off you (should the accountant have told you that it is illegal) you will be taking them to court to gain an injunction to stop them doing so, claiming back the accountants fees and your costs.

You sound like you are under a lot of stress, so on your first day back, go and see the doc and get signed off on stress leave.:ok:

[arandcee]

pm sent . . . . .

[LFFC]

House of Commons Defence Committee (http://www.publications.parliament.uk/pa/cm200708/cmselect/cmdfence/1074/1074.pdf)
Recruiting and retaining Armed Forces personnel: Government response (http://www.publications.parliament.uk/pa/cm200708/cmselect/cmdfence/1074/1074.pdf) to the Committee's Fourteenth Report of Session 2007–08 (http://www.publications.parliament.uk/pa/cm200708/cmselect/cmdfence/1074/1074.pdf)
3 Nov 08 (http://www.publications.parliament.uk/pa/cm200708/cmselect/cmdfence/1074/1074.pdf)


Joint Personnel Administration.

39. (Recommendation 40) The Joint Personnel Administration system offers potential efficiency and business benefits. However, we are concerned that Service personnel are not receiving the money that they are entitled to because JPA is difficult to use. A number of military administrative and support posts have been cut as part of an efficiency programme and as a result, Service personnel are not getting the help which they require and should be entitled to. We consider that these difficulties stem from poor planning and ineffective training. In its response to our report, we expect the MoD to set out what action it plans to take to address what is, in our view, a totally unacceptable state of affairs. Paragraph 161)

40. (Recommendation 41) The Joint Personnel Administration call centre is the frontline for Service personnel who have questions about their pay, allowances and career. As such, it is critical that the advisers staffing it are thoroughly trained and properly equipped to perform their roles. However, the feedback we have received suggest that they are not. We welcome the Government’s recent indication that additional training for call centre staff has improved levels of customer satisfaction. In its response to our Report we expect the MoD to provide us with an update on levels of customer satisfaction. (Paragraph 162)


...and the government's response was:


Joint Personnel Administration is a major change programme to modernise the administrative support to all members of the Armed Forces. The Armed Forces are benefiting from more harmonised and simplified business processes and policies and, for individuals, greater visibility of their personal information and the benefits of self-service use. Where self-service administration has been introduced it has been well received, with the ease and speed of dealing with expenses proving extremely popular.

Joint Personnel Administration training has been subject to continuous review and improvement since initial implementation. However, it is recognised that there are still issues in terms of the training needed to ensure that individuals get the most out of the selfservice capability. The Under Secretary of State therefore recently commissioned an independent study to look at Joint Personnel Administration training. The Ministry of Defence is currently looking at the recommendations arising from this study and will draw up an action plan to deliver improvements in the Joint Personnel Administration system/person interface.

Separately, the Service Personnel and Veterans’ Agency, working with their Commercial Partners EDS, and the single Services, has seen overall self service personnel satisfaction levels increase from 68% in November 2007 to 77% in June 2008. Processes, knowledge and communication initiatives have been implemented to improve the Enquiry Centre and back-office functions and Enquiry Centre agents now complete a 16 week training course and visit units to gain a better understanding of the needs of the individuals they are there to support. As a consequence, communication between Service Personnel and the Enquiry Centre is improving. The impact of these measures has seen 47% of personnel surveyed identifying an improvement in the services provided by the Joint Personnel Administration Centre in the preceding three month period. In particular, self service satisfaction with Joint Personnel Administration Centre contact has increased from 31.5% to 45.5%.


So less than half of us are satisfied with the JPAC. That's not surprising when you read a thread like this!!

[Melchett01]

Yet another confirmation - if another was needed - that JPAC and JPA just isn't fit for purpose.

I haven't been paid correctly since July last year when I went back to the desert. LSA and OA payments were all over the place, took until November to sort out, and then in November when I moved off base .... well that was it as far as JPAC was concerned which just shed a track when it came to working out correct pay.

I did query why if I was being paid HTD, was I still being charged food and accommodation. So I don't think it would be able to cope with something as 'complex' as a career break and a different bank account. I'd be looking to redress and possibly, as suggested already, either go to my MP pronto or if that fails, a court injunction to prevent them from reclaiming the money. Although, the downside risk to this bit is that they don't pay you at all depending on how the injunction is worded.

[adminblunty]

Anybody know what JSP 754 says on the matter of over issue recoveries (net or gross)? Its possible that the JPAC have got it wrong. I don't have access to the JSP. It's worth a try.

[NickGooseBrady]

Thanks for the replies and the PM's.

I have now contacted the local MP and have an appointment with him this Saturday! He is very interested to hear what I have to say. JPAC screwing up is quite a hot potato apparently.

In the meantime I shall continue to bang my head against a brick wall.

I hate to think of the injustice that is being pumped out by JPAC on a daily basis and the millions of wasted pounds on a system that is quite frankly fcuked when it comes to anything that doesn't fit the algorythm's that were obviously designed by a bunch of gormless IT plonkers / primary school kids.

Grrrrrrrrrrrrrrrrrrrrrrrr.

NGB

[Melchett01]

the algorythm's that were obviously designed by a bunch of gormless IT plonkers / primary school kids.

I think you'll find that if the system had been designed by primary school kids, it would have probably worked more or less first time out! ;)

[anotherthing]

NGB

I'm no longer in the services, but this matter arose a couple of months ago in my company. Someone was mistakenly paid for a days overtime that I had actually carried out.

The pay department wanted to take the gross amount off them, but they argued that as they had only received a Net payment, they should only pay that back and that it was the companies' responsibility to claim back the tax from HMG.

The company decided that this was the only fair way of doing it, so did so.

The moneyu involved (£550) was nothing like the amount you are talking about, but the principle remains the same.

The company initially said that the other persons pay would 'even itself out' over the tax year if they paid back the gross amount - they quite rightly pointed out that there are procedures in place for companies to recover tax on mistakenly paid amounts, and they also pointed out that it was unfair for them to have to be out of pocket over a few months because of a mistake by the pay department.

The fact is, there are avenues that JPAC can go down to get the tax back themselves, and there will be a hardship for you if they wish to recover the full Gross amount. Do not let them tell you otherwise! (I realise it's more difficult for an acting serviceman to do this).

Good luck with the MP :ok:

[SRENNAPS]

So the Tax office were useless, you have got nowhere with the CAB, your UPO is next to useless and JPAC are faceless, nameless and blameless @$$$$$$. Oh and your service complaint has got you nowhere either.

But you are after a “Tax Expert”, or a pointer in the right direction for some “FREE” tax expert help….and both from PPruNe…….the answer to all your problems.

I wonder what your MP will be called if he can’t solve your problem.

I suspect there is something more to this than you are letting on, or the advice you are getting off “established” organisations is advice that you do not wish to hear. Also you do seem to have an attitude towards those establishments that could provide advice; that won’t exactly help your case!!!!

I apologise if I am wrong but I find it hard to believe that you are unable to sort this out without coming on here and highly criticizing every organisation that could help you. You are not the first person to be overpaid and you won’t be the last.

If I am wrong, then good luck in your pursuit to resolve this matter. However, if I am even remotely correct in some of my assumptions then I suggest that you start listening to people in authority and stop listening to barrack room lawyers.

[NickGooseBrady]

SRENNAPS,

You arrogant, little ****e. I have come on here because of total and utter desperation. My UPO have tried their best, I have not been critical of them. HMRC have quite rightly told me that it is JPAC's problem not mine. The only organisation I am critical of is JPAC. Have you ever really had to deal with these people? That's if you actually manage to speak to someone. Have you ever been threatened to have pay taken away from you WHICH YOU NEVER RECEIVED (not just a simple overpayment you thicko) but nobody and I mean NOBODY will explain to you why?

It is not black and white, if it were then I am sure the system may cope, the issue is arrising because of the Tax and NI implications. I have had several PMs from HMRC employees and they have been bloody helpful, the bottom line though is that it is JPACs problem.

There is nothing hidden here, just total incompetence by JPAC. If you have nothing useful to add then go back under your rock.

Thankyou to everyone who has helped and I appreciate that I am not the first and wont be the last.

NGB

[SRENNAPS]

NGB,

I did not mean to sound arrogant, hence my apology in my original post if I had got it wrong. I also wished you good luck if I was wrong.

Maybe you should have posted some positive comments about those that have tried to help you and I would have thought differently about you.

It does seem to me that you snarl in the face of anybody that offers any form of advice that you do not like, hence some of your words to me in your reply to my post:You arrogant, little ****e &not just a simple overpayment you thicko

I do not know you and therefore cannot judge you. However, to me, you have come across as somebody that blames “the messenger”. I know plenty of people who try the “rip someone’s head off” approach to resolve an issue and although they will get the issue resolved in the end, it is made extremely difficult for them to do so. You gave me the impression that you were one of those, but I could be wrong.

If I am wrong, I sincerely apologise and I wish you good luck in your pursuit to resolve this obviously frustrating and worrying matter.

[Shadwell the old]

NGB,

A pity you had to rise to the bait dangled before you by that w*nker Srennaps or whatever he is called - although I fully understand your frustration at the lack of help you are receiving. His opinion is worthless and I am sure he would be the first to complain if something similar happened to him. To$$er!

I run my own business doing, amongst other things, payroll for small businesses. I have had occassions when someone has been overpaid and it has been agreed that the overpayment would be deducted from the next months salary. The NET repayment was recovered from the employee and the overpaid NI and tax was deducted from that months HMRC payment. Simple. At the end of the year when the annual returns are submitted everything is fine with the correct annual payments having been made. Everybody is happy and everyones' blood pressure remains normal.

What is lacking with JPAC is the will to sort out the problem. If they so desired they could sort it at the blink of an eye.

If there is anything I can do for you, please dont hesitate to PM me.

Shadwell

[SRENNAPS]

Shadwell the old,

Many thanks for those complimentary words. Words like that seem all too common and acceptable on PPruNe these days; a great shame.

I was merely trying to point out that having an attitude during situations like this will not help to resolve the problem.

Do you not consider that JPAC monitors this website, especially with all the negative PR that has been given since it was introduced (and I have given some here myself as well).

I don’t think that it would have taken a brain of Briton for somebody in JPAC to work out who NGB was. Do you think that if they had read his first post they were going to bend over backwards to help him. And the situation to his cause has just been made worst with some of the abusive comments.

Having a negative and abusive attitude does not help any situation.

[SRENNAPS]

AIDU,

Thanks for the correction......I never said I was one:8

[Paywaller]

If they have told you that they are going to take the dosh back in March object to the recovery saying you don't think you should repay the tax because you haven't received it. They will then have to provide a very good reason for taking any further action. There is a DIN on thhow to do this which even your UPO should know about.

[The Oberon]

For what it's worth I had a similar experience with the Civil Service. I retired, had picked up my gratuity and was being paid my pension. I then found out that my salary was still being paid as well. I kept the salary tucked away in a separate account and tried to contact the C.S. to get things sorted out. Over a six month period I called Bath weekly, sent weekly e-mails and several recorded delivery letters. Nobody seemed to know what to do, the help desk referred me to the "pay team" who transferred me to someone else. Eventually I got through to someone who knew how to handle the problem and within a few days I had a revised P45 and all the other paperwork required. At no time was it suggested that I payed back the gross amount.

It does seem that there are people out there who can solve problems like this and just don't work from a prompt sheet.

Oh, and having claimed poverty they didn't mind me paying back by direct debit over a period of montths.

Is there that much difference between MOD civil servants and the services ?

[jimjim1]

Just a me too.

I was overpaid by a large company due to their error - they just started sending me money:) They asked me to give them a cheque for the amount that I had recieved in error and they took care of all the tax and NI. 2 mins.

Good luck.

[cockney steve]

I' too have been an employer, wrestling with the Tax and NI PAYE systems.

Regular returns are made, together with remittances (to HMRCE ,as i think it now is)
An annual "spread sheet" is submitted and this HAS to agree with it's own figures.
If these stupid cnuts cannot correct their error (which is, apparently on a national scale)....their annual return will look like a Noddy story.

Hopefully , even the dimmest retard tax-office clerk would pick it up.


THERE LIES YOUR PROBLEM......The sheer incompetence of the Droids operating JPAC would become a PUBLIC NATIONAL SCANDAL.
They are being paid good money to fail to deliver even a junior-clerk's competence,



FWIW, I would find who's the "top dog" of the particular office dealing with your pay.

Write a letter pointing out their office's proposed actions are ILLEGAL, THEFT, FRAUD, OBTAINING PECUNIARY ADVANTAGE BY DECEPTION.

They have 14 days to confirm that this behaviour wid cease forthwith and the "staff concerned will be retrained to perform their duties within the letter of the law" Failure to do so, will elicit a PERSONAL court summons from you, to him/her and their dept.


YES! you can! They pay droids to keep the **** of their doorstep and WILL kick the collective arses of all the underlings who failed to keep YOU off his/her doorstep.

STOP fxxxing about with the monkeys...Go for the Organ-grinder....Guaranteed it works EVERY time.

Sure, you'll be a marked man!...As in "Don't fxx with him, he bites HARD.

Don't waste time/money on accountants, etc. you have an open and shut case.....gross incompetence leading to illegal activity, but ignorance of the law is no excuse.

HIT THE TOP, HE'LL SORT OUT THE PEOPLE WHO SHOULD HAVE SORTED IT AT THE GET-GO.

[Bigtop]

NGB,

If you are having no joy with the JPAC having raised an ISupport then try the SPVA - I'll PM you a good contact who should be able to help.
At the same time I recommend you submit a Service Complaint through your Commanding Officer. You will need to clearly state your complaint and the redress you seek - not difficult in your circumstances. Do not be fobbed off by the JPAC or SPVA and stand by your guns.
Additionally write to the JPAC and SPVA instructing them that you do not authorise the deduction at source from your pay for the overpayment that was their mistake and that it is now a matter of a legal despute.

Regards

Bigtop

[Brown Job]

NGB, Bigtop,

Before a Service Complaint may be made you MUST have gone through the process of;

Casework to the SPVA PACC ~ had that turned down then
Appeal to the CE SPVA ~ been turned down

only then can you make a service complaint.

[Bigtop]

BJ,

Maybe so but if he has had a formal response then the 3 month clock is ticking.

NGB,
JSP 831 will give you the details you are looking for wrt when and how you can make a complaint incluidng any special procedures and timelines.

[SRENNAPS]

NGB

Just wondered how you got on with your MP yesterday morning?

Hope you got a result.