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magpienja
25th Aug 2006, 16:15
Just wondering why cannot hand luggage not be permanently banned, I dont think I would find it a hardship, I would think it must be safer and prob quicker for passengers to get on and off the aircraft as well.

Nick.

A2QFI
25th Aug 2006, 16:20
Perhaps you don't need a handbag! Some people do. BAA wouldn't like the loss of airside sales of food, drink, books, clothes, sun glasses and other tat

Final 3 Greens
25th Aug 2006, 16:41
Why not ban hand luggage?

Because some of us, called premium (business class) travellers, need to take it with us.

1 - baggage being mislaid is too common an occurence and going to a meeting in yesterdays clothes is completely unacceptable

2 - we will not check in our laptops and business equipment, which we use enroute and which contains data that is often confidential

3 - we alo pay big money for our tickets (I've just sent GBP850 on a 4 segment ticket in Europe) and the airlines don't want to lose that, so they listen to our opinion a little more carefully than the non premium flyers, some (but not all) of whom could travel without hand luggage

That's why and that's why the impact of the current UK policies is going to have big impacts on the UK air sector in the next few months.

PaperTiger
25th Aug 2006, 17:53
Well, I travel (used to before the current nonsense) with valuable equipment.
If I check it one of 4 things can happen, and 3 of them are bad:
1) bag is returned safe and sound
2) bag is lost
3) equipment is broken
4) bag and/or equipment is stolen.
Better to ban chicken-little kneejerk security instead.

spikeair
25th Aug 2006, 21:02
because I don't want to put my expensive camer gear in the hold nor my film which will be x-rayed and destroyed as a result.
Come on!

EastMids
25th Aug 2006, 22:16
I dont think I would find it a hardship, I would think it must be safer and prob quicker for passengers to get on and off the aircraft as well.
Don't think about air travel planning or marketing as a career - I don't think you'll be very successful at it :rolleyes:

Andy

lexxity
26th Aug 2006, 08:12
Because I like to carry my SLR camera with me. I also, used, to like to carry a tub of moisturiser and lipbalm with me and usually a book or magazine, oh and I find it handy to have somewhere to put my travel documents.

Plus now I have a baby I find it easier to carry nappies and wipes and other essentials in a bag rather than in my arms.

:hmm:

flyingbug
26th Aug 2006, 08:28
majpienga,

actually your comment is partialy correct. Airlines will not ban handluggage for all flights as some passengers do require access to items in flight.
It is true however that airlines did find the boarding faster and the flight arguably safer without some of the huge bags that are often placed in overhead lockers. During the recent security checks, when handbaggage was limited, pasengers definately boarded much faster; this was due to queues not forming behind fellow passengers struggling to place hangbaggage overhead.

Regards,
FB

magpienja
26th Aug 2006, 09:42
Thanks for the career tip andy I wont then, but I stand by what I said in today climate it must be safer and we have to put up with lots of hardships every day, a small price to pay safety.

Nick.

bealine
26th Aug 2006, 10:04
While I don't agree with banning hand-baggage, I think restricting its size to the present laptop bag / brief case size, and enforcing the rule that handbags, wallets etc are contained within the bag for central search is a good move.

Quite honestly, the size and weight of handbaggage was getting completely out of hand!

From the airline ops point of view, boarding the aircraft is now a doddle. There is no mad scrummage for overhead space and there's even room in the overheads to stow small pushchairs now!

However, the "security" argument will not hold water until all European countries follow suit. There's nothing stopping Osama's followers from getting on a flight from the UK, going to Amsterdam, Frankfurt or wherever and buying their nasty liquids there to take and destroy on the return flight or on a US bound serrvice!

(There's also nothing stopping 'em from swallowing a condom with their nasty mixture or inserting a plastic cigar tube into the rectum here in the UK - but Mr Blimp at the DFT hasn't thought of that one!)

christep
26th Aug 2006, 11:47
(There's also nothing stopping 'em from swallowing a condom with their nasty mixture or inserting a plastic cigar tube into the rectum here in the UK - but Mr Blimp at the DFT hasn't thought of that one!)
Indeed - but I wish they'd hurry up and work this out because even the likes of magpienja are unlikely to put up with rubber-gloved fingers up their orifices everytime they want to fly, so the (in)security people will have to focus their efforts on better intelligence rather than "brute force" searches.

hpcock
26th Aug 2006, 11:52
but I stand by what I said in today climate it must be safer and we have to put up with lots of hardships every day, a small price to pay safety.

Nick.

Hey Nick

Have you thought of the security implications, with thousands of tourists carrying all their holiday money in their pockets. Thieves paradise!!

What about my laptop - where does that go? What about all the provisions my wife & I need for our baby?

If you want to put up with "hardships" go travel with a charter airline. Personally, I like to, & I'm fortunate enough to travel 1st & business class whenever I travel - which gives me the opportunity to take a bit more hand luggage. I don't think I would be too happy if BA stripped me of my entitlement to my extra allowance - because I should endure hardships - even though I've just shelled out GBP9000 on a couple of tickets.

BA's premium passengers make up almost 35% of their annual revenue. Do you really think that they are going to jeopardise their income over a couple of kilos and a laptop?

Take the advice - don't work in policy making with the BAA, there are enough people like you there already.

HPC

spikeair
26th Aug 2006, 17:24
agree, wehn I fly business calls , one of the benefitis I'm paying for is the ability to take a bit mroe onboard, I'm not takeing the mick just my camera gear and a small bag which a bit of reading material and odds and sods for the flight. Basically the sort of stuff that youwould not want to lose the other end, contact lenses and the like although I will now not be able to take the fluids onboard for that...

PaperTiger
26th Aug 2006, 17:42
we have to put up with lots of hardships every day, a small price to pay safety.'bout says it all. The illusion of safety would be more accurate, Nick.

Gouabafla
26th Aug 2006, 20:40
I reckon that passengers should be banned. Every time I've been on a flight, it is the passengers that were slow to board.

Ban 'em, that's what I say!:ok:

Final 3 Greens
26th Aug 2006, 22:26
While I don't agree with banning hand-baggage, I think restricting its size to the present laptop bag / brief case size, and enforcing the rule that handbags, wallets etc are contained within the bag for central search is a good move.
Quite honestly, the size and weight of handbaggage was getting completely out of hand!
From the airline ops point of view, boarding the aircraft is now a doddle. There is no mad scrummage for overhead space and there's even room in the overheads to stow small pushchairs now!
However, the "security" argument will not hold water until all European countries follow suit. There's nothing stopping Osama's followers from getting on a flight from the UK, going to Amsterdam, Frankfurt or wherever and buying their nasty liquids there to take and destroy on the return flight or on a US bound serrvice!
(There's also nothing stopping 'em from swallowing a condom with their nasty mixture or inserting a plastic cigar tube into the rectum here in the UK - but Mr Blimp at the DFT hasn't thought of that one!)

Dear Bealine

I am pleased to see that baggage sizes should be set for the convenience of airline operations.

You know, when I handover my money (like the GBP850 last week for 4 x EU sectors and another GBP525 on Monday for two more, I get this irrational feeling that you and your colleagues are there to provide a good service to me.

Anyway, that won't be a problem as I am not connecting via LON anymore, since there are plenty of airlines and airports willing to offer a reasonable service.

Enjoy the winter season and the next set of financial results - your new boss will have a burning platform to use any way he wishes.

PaperTiger
27th Aug 2006, 03:27
Quite honestly, the size and weight of handbaggage was getting completely out of hand!
From the airline ops point of view, boarding the aircraft is now a doddle. There is no mad scrummage for overhead space and there's even room in the overheads to stow small pushchairs now!Whose idea was it to make the bins bigger to accomodate the 'out of hand' items ? Airline ? Manufacturer ? I don't recall being asked.

Still, so long as the hosties have more time to put their faces on, it doesn't really matter that the customers have to endure endless lineups and gamble on getting back what they checked. In the same condition and in a reasonable time.

SLF indeed.

Final 3 Greens
27th Aug 2006, 06:40
Yep

And bear in mind that some of the overhead bin space is typically taken up by crew luggage in my experience.

In fact they are so careful at stowing it that a crew member shoe fell out of a bin when another CC opened it and it fell on my head as I was sleeping in a flat be beneath.

The person involved (CSD) insisted on making the other come an apologise for putting it there (????) even though all I wanted to do was to go back to sleep.

p:mad: k of the first order.

So maybe CC hand baggage should be banned, after all they work for the airline who are responsible for the safe conveyance of luggage from A to B and back, so it would be quite safe, wouldn't it?

striparella
27th Aug 2006, 18:32
Hmmm....i HATE hand luggage and strive to take on as little as possible - namely because i'm quite chilled and don't mind waiting that extra five minutes for your bags and know how to lock them like Fort Knox so NO baggage handler is getting in my bag - they couldn't even get in to it in JNB. I was so proud.

If you're travelling in Business of First i think you should be able to take on what you could before the 10th Aug as it can get stored elsewhere rather than over head bins.

But economy? I say keep the new hand luggage regs!! The size the BAA imposing is just right and will stop pax on certain flights thinking their handluggage is an extension of their checked in bags.

I work at check in and have seen it all - from car tyres and cat litter to 30 fake Ben Sherman shirts in cabin baggage. Is that REALLY necessary!!!

PIK3141
27th Aug 2006, 19:42
Maybe if you hate hand luggage you should get another job !
To ban hand luggage may well force you to get another job !
Colleague flight testing an aircraft in Lidkoping flew from there to Stockholm to Glasgow last week. Forced to put an expensive pilots head set in hold baggage, which he would normally have had in hand luggage. Hold bag lost. Headset lost. I travel on holidays with a (reasonable sized) camera bag. Its wider than 16 cm. So do I put cameras in the hold ? I think not.
If check in agents or FA's object to the size of carry-ons over all these years, why have they not enforced the previous size rules ?
Sensible sized hand luggage, which might be 20 cm width, but is not 16 cm, is a necessity to simply keep your travelling public, your Customers, whether on business or pleasure, because the airline industry cannot stand the loss in revenue, and the subsequent loss of jobs, if even a small percentage of your Customers decide to stay at home.

Dryce
27th Aug 2006, 20:20
Hmmm....i HATE hand luggage and strive to take on as little as possible - namely because i'm quite chilled and don't mind waiting that extra five minutes for your bags and know how to lock them like Fort Knox so NO baggage handler is getting in my bag - they couldn't even get in to it in JNB. I was so proud.


I don't worry about baggage handlers getting *into* my bag. I worry
about their ability to make it vanish or the effect on on its internal
contents through mishandling.

It's quite easy to get chilled about not having too much hand bagage
on holiday.

If you're travelling in Business of First i think you should be able to take on what you could before the 10th Aug as it can get stored elsewhere rather than over head bins.


Not all aircraft that have an up front have much additional storage space.
And we're not talking just about Embraer pocket airliners


But economy? I say keep the new hand luggage regs!! The size the BAA imposing is just right and will stop pax on certain flights thinking their handluggage is an extension of their checked in bags.
I work at check in and have seen it all - from car tyres and cat litter to 30 fake Ben Sherman shirts in cabin baggage. Is that REALLY necessary!!!

Well there we have it. You really just want to protect your job
by having us all queue up at the cehck-in desk.

You just don't like us efficient souls who could pack for a short
trip within the standard dmensions (pre stupid regs) and used the
online check in. Saving not five mins but about an hour or more
all in. Saved the airline money too.

An hour isn't much? It is when you are hauling yourself in for
a dawn flight for an early start and returning on an evening
flight the same day or next day.

Now the stupid part is I carry the same gear. The stuff that
always had to be scanned in handbaggage still goes through.
The boring old clothing gets checked in.

Reduction in workload to the handbaggage scanners? Almost
none. The increase in workload to the check-in and its baggage
clearance? 100%.

Wile E. Coyote
27th Aug 2006, 23:01
But economy? I say keep the new hand luggage regs!! The size the BAA imposing is just right and will stop pax on certain flights thinking their handluggage is an extension of their checked in bags.

When I'm travelling in the back I'll be taking my camera + lens... no way am I going to risk them getting damaged/stolen.... as I've said before, my next pleasure trip from the UK will be by ship.

I do agree that hand luggage needs to be restricted, but the new restrictions are just too damn tight .:*

Hunter58
28th Aug 2006, 07:55
When I Travel I usually travel in C-Class for the company and stay very short in wherever I am going. A home-base to New York and back the next day is not a rare occasion. Longer trips may look like home-base - New York - Atlanta - Chicago - Detroit - Montreal - home base (all within the working week; the week-end is mine and the family's and not the comany's). That is done with a standard roller bag and a laptop case.

Our company rules stricly forbid that we check laptops for security reasons (mainly confidentiality), an personally I have no intention of having to buy shaving cream and toothpaste every time I see another city (unfortunalety I have to now). Also, seeing a customer based on the most likely lost luggage is not an option (the company does not pay for lost luggage and this would mean the extra suit I'd have to buy is on me! The airline won't pay for anything if they find the bag, and would send it step by step of my trip until it would finally reach me at home after 2 weeks).

And, since I have to use regular medication, I will under no circumstance let that go in the hold!

Banning hand luggage in general would simply but any airline out of business!

Gouabafla
28th Aug 2006, 08:50
Just a word for those of us sitting in the cheap seats at the back of the aircraft. I understand that people in business and first have payed for certain privileges and should get them. But don't assume that everyone in economy is flying for pleasure. I work for a charity and whatever distance I'm flying I always have to turn right when I get on the plane. In the next few months I've got four or five flights to Central Africa and at least one to Asia. I, too, want access to my laptop during the flight, so that I can get some preparation done for my work. I also need a book or three to read because I can't recharge my PC in the economy seats!

I don't want to carry lots of handluggage, but I want the basics, oh and a spare pair of undies and socks because from time to time, checked baggage does go missing.

1DC
28th Aug 2006, 09:12
Just go back to the old carry on baggage sizes and enforce them.
The problem in the past was that the rules were not enforced and many passengers took it for granted that they would get away with an extra bag and turned up to check in with that in mind.Most travellers have a regulation(old rules) bag and why should it go to waste, let them bring it on board but no others. It seems that most airlines want to go back to this standard.
I do have a vested interest cos i bought a new carry on just before the new rules, it was smaller than the one it replaced and is actually 2 centimetres oversize on all the dimensions of the new rules.This leads me to believe that the new sizing was deliberatel devised to "measure" all carry on baggage out of the system..

PAXboy
28th Aug 2006, 11:54
PaperTigerWhose idea was it to make the bins bigger to accomodate the 'out of hand' items ? Airline ? Manufacturer ? I don't recall being asked.As with anything else in the airlines - it was the customers. The carriers found that people wanted to bring more on board and would change carrier to be allowed to do so. The manufacturers duly made the bins bigger and stronger and the vicious circle was in place.

Why did customers want to do this? Because so many hold bags went either missing or were vandalised. Also - and this is critical - the carriers devised their hub-and-spoke system to shift people around the USA (in particular) and this was adopted in other parts of the world. Pax then found that their bags did not make the short connection times so ... they started carrying it all on with them. Since they could do that for internal flights, naturally they wanted to do it for international sectors.

Hunter58Banning hand luggage in general would simply but any airline out of business!It certainly would. One international telecommunications consultant that I know has already changed his working practice due to the current restrictions. He is Gold card with most of the alliances and says that if he has to to travel, he will take a ferry from near home (Colchester) and then fly from the continent.

1DcJust go back to the old carry on baggage sizes and enforce them. The problem in the past was that the rules were not enforced and many passengers took it for granted that they would get away with an extra bag and turned up to check in with that in mind.YES 100% correct!!! The rules were perfectly satisfactory but no one wanted to implement them. Why? Read again my reply to PaperTiger and the circle is complete. :ugh:

What is particularly amusing about the Hub-and-Spoke system is that, because people liked the lower fares but not the longer times, a new model emerged. The LCC direct-to-destination carriers then started taking the traffic from the main lines - but the baggage problem was certainly not going to change.

nivsy
28th Aug 2006, 12:47
Passed thru' LHR last week and LGW yesterday. Was surprised at the number of smokers air side still with cigarette lighters (thought they were a no no from security) ...or are some of the retailers giving them away:eek:


Nivsy

gorgeous spotter
28th Aug 2006, 21:00
Yep

And bear in mind that some of the overhead bin space is typically taken up by crew luggage in my experience.

In fact they are so careful at stowing it that a crew member shoe fell out of a bin when another CC opened it and it fell on my head as I was sleeping in a flat be beneath.

The person involved (CSD) insisted on making the other come an apologise for putting it there (????) even though all I wanted to do was to go back to sleep.

p:mad: k of the first order.

So maybe CC hand baggage should be banned, after all they work for the airline who are responsible for the safe conveyance of luggage from A to B and back, so it would be quite safe, wouldn't it?

F3G your thread tickled me so much I had to reply. :) Yes, I've been on premium priced flights and its annoying when you go to open your overhead compartment to find it stuffed full with crew luggage. :E :) The last few flights though we've been brave and put everything in the hold.:uhoh: Less hassle we have found but we don't have to travel like you with our laptops so you're obviously finding it a complete pain in the neck or should I say head?? :) Keep smiling!


Gorgeous

Final 3 Greens
29th Aug 2006, 04:50
Hi Gorgeous

As yet, I haven't been affected at all, since I haven't been to the UK for several weeks,

In the past couple of weeks, I've connected via FRA, ZRH and FCO and it is toitally business as usual in those places.

I have to go to London tomorrow and am not looking forward to the return experience on Friday night out of T4 - at least I'll get fast tracked.

Pleased to hear that your luggage was safe.

Happy landings.

bealine
29th Aug 2006, 08:13
Anyway, that won't be a problem as I am not connecting via LON anymore, since there are plenty of airlines and airports willing to offer a reasonable service.

Enjoy the winter season and the next set of financial results - your new boss will have a burning platform to use any way he wishes.

I have no wish to cross swords with you, and it is never my intention to appear arrogant or as a "jobsworth". I was merely stating a fact that boarding an aircraft is now much smarter and swifter as a result of the Home Office cabin baggage policy. In hindsight, my remarks do seem a trifle flippant, but it was my intention to try to lighten up a subject that no one will win. I am convinced that, however the Home Office chooses to relax the restrictions, we will never see a return to the "anything goes" that RYanair wanted!

We are not in business to run an airline for our convenience and I am indeed sorry we are losing transfer business as a result - even though the yields from this business are low in comparison with our home-grown point to point traffic. Believe me, while it makes my job easier, I derive no satisfaction from the hardships our customers have suffered in the first few days of this alert.

However, I do feel the present Briefcase / Laptop size baggage restriction for Economy should remain in force due to the fact that our flights (our meaning all airlines generally) tend to be full nearly all year round now and there physically isn't the space for everyone in Economy to stow a trolley bag and a briefcase or laptop - regardless of what those idiots at Waterworld say! The premium cabins are a different story, but for safety, I do think we need a maximum weight limit per bag.

Our forward bookings, though, are still looking healthy, thanks to our very loyal customer base and the British way of accepting adversity and just getting on with it - stiff upper lip and all that kind of thing! So, to those customers, I thank you!

The next set of financial results may be dented by the increased costs of compensation claims for lost / delayed / missing items, but as compensation for this will be claimed by British Airways from BAA and, in turn, the Home Office, it will be a temporary set back.

It is still grieving me to see the occasional car key lying around on the apron, or in the corner of a baggage truck, where it has fallen out of a bag and there is no way of ever reuniting it with its owner. I wonder how many cars have had to have new immobilisers fitted or reset as a result of the first two days ban on electric key fobs!

So, if I appeared arrogant, I apologise. The "Customer Service" part of me is aggrieved at the way things are. Judging by the professionally printed canvas signage just erected by the BAA at Gatwick concerning "Prohibited Items", it's not expected to be over quickly!

radeng
29th Aug 2006, 10:26
Just suppose that you had followed the rules and only taken the 'medications required during flight'. You arrived in New York or wherever, and your bags didn't. Now what? You now have to get prescription medicines from a doctor who doesn't know you, so there's a problem. Can he contact your doctor? Well, maybe, but will your your doctor release the confidential information regarding your treatment? Can he legally do so without your written permission?
I've gone through this getting drugs abroad, and I had all the packages with me to show that I had prescriptions for them. Even then it was a pain and expensive.
The present size limitations are a pain and unnecessary. Just enforce the previous ones! I'd put them down as the result of some brainless wonders at BAA and DfT. Unless the rules change soon, I'm not sure that we'll need LHR T5 or a new runway at LHR or even need LGW. No passengers really reduces demand.......
Or is this a new approach by the environmental lobby?

bealine
29th Aug 2006, 11:00
......some brainless wonders at BAA and DfT

On this occasion, radeng, the rules come directly from the Home Office. The DFT and BAA are merely enforcing them.

If your own doctor provides you with a letter stating that it is important for you to have the medicines with you, then the airline and the BAA will make provision for you. Whilst recommended that you take "only what is required for the flight", your airline would advise taking sufficient quantity for 7 days (theoretically the maximum time that you should be without your hold baggage if it was misrouted!)

Quite honestly, it is this area of hold baggage reliability that all airlines need to get to grips with. If 99.9% of hold baggage was in the Customs Hall within 10 minutes of arrival, no one would have a problem with it. It is the lengthy wait and the uncertainty as to whether or not the bags actually travelled that puts our customers off!

For the moment, however, forward bookings at British Airways are very healthy, proving that the British spirit is alive and well!

..........and how dare Michael O'Leary use our Sir Winston Churchill to get cheap publicity for his foreign :mad: airline!

Final 3 Greens
29th Aug 2006, 11:28
I am convinced that, however the Home Office chooses to relax the restrictions, we will never see a return to the "anything goes" that RYanair wanted!

Bealine, I don't wish to cross swords with you either, but that is such an insular view.

Things are still "anything goes" around the rest of Europe and there will be a strong impact on the UK airline and airport sector if the UK authorities do not restore a level playing field one way or the other. I see that the Home Secretary is trying to persuade the rest of Europe to adopt the UK approach - well time will tell.

I've just re-routed 4 sectors to avoid LON, okay in itself no big deal, but many other travellers I speak to are doing the same thing and if that trend is scaled up over the course of a year, that is a hell of a lot of lost revenue.

People tend to be happy with established routines, so once they have unlearned LON as a transfer point and learned AMS, FRA, CDG, MXP, FCO, ZRH etc, it may be difficult to recover the lost revenues. I learned last week that using FCO to fly to HEL saved me 1h10 in flying time over my previous choice of LHR and AY offer a similar product to BA, so I won't be going via LHR anymore. That's 3-4 return trips per year, in C, gone for a start - see what I mean?

On point to point traffic, some people (casual flyers) will just stop flying, because the hassle factor is too great; equally, fast turnarounds (aka higher fleet utilisation) are at the heart of loco operations.

MOL is no fool, understands this and this is why he is trying hard to protect his company's business, using methods which many may find distasteful.

EastMids
29th Aug 2006, 16:00
On this occasion, radeng, the rules come directly from the Home Office. The DFT and BAA are merely enforcing them.

So the Home Office came up with these totally abitary, non-standard, carry on baggage sizes all by themselves did they? :rolleyes: Ha! Not a chance! :=

For a long time, the BAA have been trying to limit carry on bag sizes. The BAA wanted smaller and even more importantly fewer bags, because it requires less resource to screen them. The airlines wanted more and larger carry on bags, because it saves them money in terms of what they pay handling agents (a la Ryanair). The BAA are limited in how much they can hike up their charges to airlines and Want to maintain a return for their shareholders, even if the final result is a lowering of standards (service times) for their indirect customers, the passengers. So, when the Home Office/DfT consult the BAA on what the carry on sizes should be, they are handed a golden opportunity to limit sizes and therefore contain their resourcing levels. BAA have a long track record of placing profit above customer service, and the current regulations are merely a lever that they're using to maintain their margins whilst the airlines suffer from lost business resulting from BAA management ineptitude. Instead of allowing artificial limitations to be put in place, the Home Office/DfT should be telling the BAA what performance standards they have to meet (queue time at security, etc), and the BAA should be told that these targets must be met irrespective of the resources required to achieve them.

Andy

Globaliser
29th Aug 2006, 16:43
Just go back to the old carry on baggage sizes and enforce them.Agreed. The problem with the old situation was the number of people who didn't comply with the rules.

Having now done two weekend trips with the current restrictions, they will be a grave deterrent to weekend trips if they remain in the longer term. The old size was ample for a weekend's worth of clothes. The new size will only barely allow one night's very basic change.

Also, the restriction on toiletries virtually forces you to check something in. That, again, will be a deterrent to the fast weekend trip.

skydriller
29th Aug 2006, 17:09
Bealine, I am totally with F3G on this. I really think you need to reflect on what you have written on here. Not all business flying involves C class. I fly for work both down the back and in C (depending upon what the client will pay!!) and like most business pax have a "must take" set of stuff that always travels with me regardless.

Our forward bookings, though, are still looking healthy, thanks to our very loyal customer base and the British way of accepting adversity and just getting on with it - stiff upper lip and all that kind of thing!
BA have used up alot of that customer loyalty this year (remember catering?) and I dont think the stiff upper lip thing will keep people flying BA through London when they see how other Hubs operate. Im really disappointed that its MOL hassling the UK government with law suit threats etc. and not BA fighting to get common sense back into flying - especially as BA were previously promoting more hand baggage too!! The rest of Europe is not effected by the UK rules and I have myself just gone through MUC to avoid a UK transfer..... which means BA have lost me until common sense returns. As I mentioned on another thread I cant believe it, but Im even going to be using CDG more now!!

Regards, SD..

lexxity
29th Aug 2006, 18:48
From a customer service point of view, I work on check in and have noticed heavier queues because nearly every pax is checking a bag in and now we have to do the "liquids" question too, it is making queues ridiculously long. Passengers are losing patience, and I really cannot blame them. We are still encouraging pax to use the self service machines and then just drop their bags at the desk, but this is still taking inordiante amounts of time. Passengers have also commented on "the point" of such machines now.

These rules cannot stay in place, they are slowly strangling the business. Even once a year travellers are finding it tiring and causing them additional stress on what can be an already stressful time for them.

Dryce
29th Aug 2006, 21:44
I was merely stating a fact that boarding an aircraft is now much smarter and swifter as a result of the Home Office cabin baggage policy.


Frankly I hadn't noticed any difference in boarding times (but then
EZY always were quick).

What I did notice was the large increase in the number of checked
in bags being loaded and the length of time taken which delayed push
back (usually prompt) by 15 minutes.

I also noticed the extra time in the check in (a novel experience this
year given the option of the online check-in facility).

So yes. Perhaps some aircraft may board a few minutes quicker. Not
much of a tradeoff against all the other time wasted.

radeng
30th Aug 2006, 08:49
the trouble is, Bealine, that when you fly in on the Friday after the restrictions are imposed and are flying out Monday, there's no time to get doctor's letters!
So the Home Office are among these brainless wotsits, are they? I'll say again THERE WAS NOTHING WRONG WITH THE PREVIOUS SIZE LIMITS! they just needed enforcing.
BA's future bookings probably will look pretty solid. Business travel has to carry on, but the hidden costs to the economy in terms of lost time are enormous. I've only done 31 fights on BA so far this year, with another 11 to do before the end of September..........there's little option for me other than to fly. People talk of video conferences, but getting up in the middle of the night for 8 hours of video conference is more of a problem than flying.....

redsnail
30th Aug 2006, 11:44
I loved the old BA economy cabin allowance. I could take my rollaboard and my nav bag on board. I have to use airlines pretty much every week to be positioned to my aircraft. This meant I could get about another 30-60min sleep on day 1 and get off and out of the airport quickly on Day 6.

Not any more. The new rules just suck. Now I have to check in my rollaboard case. If they lose it, it will be practically impossible for it to be reunited with me until I go home.

All I can say is that since the new rules have come into force that our business and every other biz jet in the UK has been flat out!

Evanelpus
30th Aug 2006, 14:23
As far as I'm concerned it would increase the chances of the small percentage of bent baggage handlers having a field day with 'lost and damaged' luggage.

Just imagine how many digital cameras, camcorders, ipods they would all own if all hand luggage was banned.

No way, never!

A2QFI
9th Sep 2006, 19:08
In #19 on this thread Striparella say that he/she works at check-in and is appalled at the stuff that gets taken on as hand luggage. Surely it is at check-in that this XS size/weight stuff should be fitered out, by Striparella and friends? I agree that the old size weight was sensible and convenient but as it was rarely, if ever, enforced passengers just got used to carrying on bigger and heavier bags. One item per passenger? I've seen 3 and 4 and no reaction at the gate or on boarding. Old rules just need reinstating and enforcing IMHO.

PAXboy
9th Sep 2006, 19:40
When going through LTN on Thursday, I saw a luggage shop with prominent signs on certain bags,
NEW carry on size !!!

Good to see that enterprise is not yet dead. :rolleyes:

bealine
10th Sep 2006, 08:36
When going through LTN on Thursday, I saw a luggage shop with prominent signs on certain bags,
NEW carry on size !!!
Good to see that enterprise is not yet dead. :rolleyes:


Yep! Some of the airside shops at LGW have increased the price of water and soft drinks quite dramatically too!

bealine
10th Sep 2006, 08:50
So the Home Office came up with these totally abitary, non-standard, carry on baggage sizes all by themselves did they?

Regardless of who is or isn't responsible for this, the amount of carry-on baggage was getting way out of hand prior to August 2006. The discussion on cabin baggage and safety has been held many times, but what on earth is the point of the CAA and FAA plated weight limits on overhead bins if the airlines are just going to ignore them?

Until you have seen an aircraft cabin that resembles a slaughter-house following a touch of clear-air turbulence, you probably would not sympathise with my argument so there's little point in trying to convince you. I just wish I had had my camera with me a couple of years ago when I dealt with the passengers from an aircraft in from Alicante - without exception, the injuries were sustained by cabin baggage.

The main issue we have with the present security arrangements is the fact that we have created a huge security bottleneck with, sometimes, 3000 people or more inside the Terminal building. A suicide bomber, placing himself in the centre of the melee and detonating himself could be catastrophic - all caused by this obsession with "homeland security".

Dryce
10th Sep 2006, 20:27
Regardless of who is or isn't responsible for this, the amount of carry-on baggage was getting way out of hand prior to August 2006. The discussion on cabin baggage and safety has been held many times, but what on earth is the point of the CAA and FAA plated weight limits on overhead bins if the airlines are just going to ignore them?

Until you have seen an aircraft cabin that resembles a slaughter-house following a touch of clear-air turbulence, you probably would not sympathise with my argument so there's little point in trying to convince you. I just wish I had had my camera with me a couple of years ago when I dealt with the passengers from an aircraft in from Alicante - without exception, the injuries were sustained by cabin baggage.



If overhead bins cause problems during CAT or any similar situation
then they are poorly designed. The solution is to FIX THEM and do
not use security as a diversionary excuse for their inadequacy.

The hypocrisy of the rules as regard aircraft loading are that they
allow a passenger with a decently packed bag that fits the overhead
perfecly securely to be forced to check in while passengers with
airside purchases can stow loose and dangerous items with minimal
restriction.

nivsy
11th Sep 2006, 08:03
It seems to me some of the posters in this forum have indeed forgotten that it is the passengers who are resposnisble for keeping people in jobs within aviation by simply flying, and as mentioned in a number of posts above despite having to pay in some cases a very high premium for doing so. Take a look at the airlines though: hold baggage allowances are coming down, some charter operators even charge to go from 15kg to 20kg. FLYBE had encouraged suitcases to be taken onboard - how they fit into Dash 8 or Bae 146 aircraft I will never know! Ryanair looked as if they were following suite. The airport authorities encourage additional hand luggage by the provision of all the retail shops at airports. Its an airort not a shopping mall!! Here is a thought, get rid of some of the shops - have bigger baggage reclaim belts and even larger security areas. Will they do this? Ofcourse not - lost revenue - why? Becuase they want to get every last dime, penny and cent of the travelling public.

So moan all you want about cabin bags, the fact of the matter is its the airport authorities and the airlines that encourage it - and as also pointed out by other posters - us business men actually like the idea of automatic checkin - again encouraged by airlines - then straight to departure gate with adequate sized bag for ease of departure at the other end.

And as a foot note - you should see what the Monarch and GB Air crew take on board when on turn around at Gibraltar! This includes crates of beer!!!


Nivsy

slim_slag
11th Sep 2006, 08:44
If overhead bins cause problems during CAT or any similar situation then they are poorly designed. The solution is to FIX THEM and do not use security as a diversionary excuse for their inadequacyMost turbulence injuries nowadays appear to be flight attendents who break ankles. When passengers get injured they tend to be the ones not wearing seatbelts. If you look at turbulence injuries in the States, where they have sensible carry on policies, injuries have little to do with luggage in overhead bins. That old chestnut is just another diversionary excuse, I would say.

Skintman
11th Sep 2006, 12:08
I'm sure that everyone now thinks that the UK Gov's over reacted to the hand luggage issue and have pulled back from the ludicous first attempt.

That being said, hand luggage was starting to get out of hand with overhead lockers crammed to bursting. The old official one bag per person of the "trolley " size was never really imposed and hence we all took as much on a possible, as the airlines loose it so regularly:} .

Surely there must be a sensible compramise level of hand luggage that can keep the "one night" business passenger happy, while stopping the 5 bag shopper filling up the plane with wooden giraffs etc

The airlines should agree a level and type of handluggage and strictly enforce it.

Skintman

Dryce
11th Sep 2006, 19:33
That being said, hand luggage was starting to get out of hand with overhead lockers crammed to bursting. The old official one bag per person of the "trolley " size was never really imposed and hence we all took as much on a possible, as the airlines loose it so regularly:} .


I reckon it was just as (if not more) out of hand back in
the early nineties. If anything things had improved because
fewer people seem to be carrying two bags (classically a
large bief case and a large suit carrier) and the single bag
rule was more consistently enforced on the low costs.

PAXboy
11th Sep 2006, 23:23
slim_slagIf you look at turbulence injuries in the States, where they have sensible carry on policies ...
Eh??? Are referring to the land of, "I was able to take this trunk on holiday by car - so I sure is bringing it into this cabin."???

It was in the USA that the carry-on rules were abandoned in the first place and that have, subsequently, infected this side of the Pond.

slim_slag
12th Sep 2006, 09:44
Nothing wrong with the policy PAXBoy. One 14x9x22 inch bag plus a small day-bag. Pack correctly and with laundry service and toiletry purchases you can travel almost indefinitely. I'd agree there is an issue with enforcement, but the policy is good. The people who annoy me are those who bring on two bags this size, they should be shot, but too often the people doing it are the same people who are failing to enforce the policy on the passengers.

CHIVILCOY
12th Sep 2006, 12:04
Thank God for the new measurments of take on bags.
For once my wife has finally realised she will not be able to make me carry on board two roller bags,one backback,umpteen shopping bags, duty free bags as well as an assortment of coats,jumpers etc;:mad:
I am really looking forward to our next flight when I can relax and not feel like a packhorse.:ok:

PAXboy
12th Sep 2006, 16:45
s_s We agree that they have the right policy in the USA but that they do not have the enforcement. Consequently, they have nothing and quoting them in a way as being held up as good, does not work.

slim_slag
12th Sep 2006, 21:04
Of course it's good. I can carry a 16x9x22 bag onto an airplane in the States, I cannot do that in the UK. That is not nothing, that is a better policy

PAXboy
12th Sep 2006, 23:16
Ummmm but ... if other pax are being allowed to carry on bags that exceed those dimensions and whose weight is - arguably - too great for the lockers????

slim_slag
13th Sep 2006, 07:59
So you would stop me carrying on my single 9x14x22 inch bag because a minority of passengers take the michael? Sounds like a form of collective punishment. Sure, stop the people carrying two larger bags, but don't stop those of us who comply with the rules.

Where is the evidence that bins are being overloaded? Where is the evidence that we are at risk from flying bags when in turbulence? Where is the evidence that large bags are more likely to cause injury than small bags?

Pollyana
13th Sep 2006, 09:18
Hmmm, ban hand luggage altogether? Have you any idea what hell a UK-Australia flight is? 25 hours upwards, with no headache pills, no case to put your glasses in when you want to sleep, no cream to stop your dehydrated skin itching like crazy (I have bad eczema), no book to take your mind off your itching, no way to freshen up and deodorise for more than a whole day, no tampons, towels, etc, no change of underwear.
You try it.

Restrictions yes, I'm as guilty as many others in taking excessive hand luggage onboard, but I'm willing to reduce the amount. But ban it? Crazy and impractical.

Globaliser
13th Sep 2006, 14:08
Where is the evidence that large bags are more likely to cause injury than small bags?Actually, there is evidence of this. One of the most common forms of passenger injury is being hit on the head by stuff falling out of overhead bins. It stands to reason that the heavier the object, the more likely there is to be an injury. One of the reasons why I strongly support weight limits on cabin baggage.

I agree, though, about enforcement. If it's OK for everyone to bring on one bag of "x" size, all that's needed is proper enforcement of that rule. Punishing those who obey the rules because of the transgressions of others isn't acceptable. But "x" has to be set sensibly - I think the current UK size is unsustainable in the longer term - and there has to be enforcement. In the US, "x" is sometimes arguably too big, and there is definitely very limited eforcement.

PAXboy
13th Sep 2006, 14:29
s_sSo you would stop me carrying on my single 9x14x22 inch bag because a minority of passengers take the michael? Sounds like a form of collective punishment. Uummm and just where exactly did I say that you should be 'punished' for meeting the regulations? :bored:

I continue to restate that the Americans need to implement the very good rules that they already have. They have failed to do this for all of the 20 years that I have been travelling to the USA.

Dryce
13th Sep 2006, 17:42
Actually, there is evidence of this. One of the most common forms of passenger injury is being hit on the head by stuff falling out of overhead bins. It stands to reason that the heavier the object, the more likely there is to be an injury. One of the reasons why I strongly support weight limits on cabin baggage.

Heavy doesn't mean large. Large doesn't mean dangerous.

The worst items I have seen in overhead bins as regards
accidents are ... of all things ... crutches. Second worst
is the loose bottle of DF placed such that it can be dislodged.

slim_slag
14th Sep 2006, 09:10
Originally Posted by slim_slag
Where is the evidence that large bags are more likely to cause injury than small bags?Actually, there is evidence of this. One of the most common forms of passenger injury is being hit on the head by stuff falling out of overhead bins. It stands to reason that the heavier the object, the more likely there is to be an injury.This requires you to make the assumption that large bags are equally likely to fall out as small bags. Do you have evidence that this is the case?

You have said there is evidence that "large bags are more likely to cause injury than small bags". Can you provide this evidence? I'm genuinely interested in seeing it, as from my limited experience of seeing bins pop open, large bags never move enough to topple out of the bins to cause an injury in the first place.

172driver
14th Sep 2006, 09:24
I venture to say the bigger the bag, the LESS likely it is to fall out of an o/h bin. The only objects I regularly see falling out of the bins are lady's handbags and DF bags. I do 100+ sectors a year :( and have NEVER seen a wheely or similar fall out of the bins.

Globaliser
14th Sep 2006, 10:41
OK, I can see how heavy stuff might be less prone to fall out by itself, but I've personally seen all sorts coming out of overhead bins once people start moving things around. I'd still rather there wasn't anything heavy above my head. (Although preferring window seats helps. ;))