BFMD
24th Aug 2006, 20:44
Just wondering if it is standard procedure for flying clubs/schools to lend headsets to students and members? My club has just taken the decision to stop lending them out, stating that they are getting broken.
As a “Private pilot” I do a lot of flying with friends, family and colleagues as one off trips. Many my passengers have never flown before and never intend to fly again. Obviously, they don’t have their own headset so I normally borrow a couple from the club. This is something I have got used to and class it as part of hiring an aircraft. In my eyes, I pay a lot of money each year to be a member of the club on top of the cost of hiring the aircraft at £100 ish an hour. The headsets used at the club aren’t the most expensive on the market and have been used for at least the 2 years I’ve been a member (many more by the look of them). This has really annoyed me and several of my friends at the club to the stage where I’m thinking of looking for a new club out of principle. Surely it is just good customer service to offer them as part of the aircraft. Despite it being a club, I am a paying customer at the end of the day deserve to be treated as one. Even if the club bought 15 head sets at £150 a go. That’s £2250 over say 3, 4+ years worth of use, not exactly a lot in the grand scheme of things.
Does anyone else agree or have I just got used to a luxury not common at other clubs?
Also, what about students? Surely they're not going to expect them to purcahse a headset on day one!
As a “Private pilot” I do a lot of flying with friends, family and colleagues as one off trips. Many my passengers have never flown before and never intend to fly again. Obviously, they don’t have their own headset so I normally borrow a couple from the club. This is something I have got used to and class it as part of hiring an aircraft. In my eyes, I pay a lot of money each year to be a member of the club on top of the cost of hiring the aircraft at £100 ish an hour. The headsets used at the club aren’t the most expensive on the market and have been used for at least the 2 years I’ve been a member (many more by the look of them). This has really annoyed me and several of my friends at the club to the stage where I’m thinking of looking for a new club out of principle. Surely it is just good customer service to offer them as part of the aircraft. Despite it being a club, I am a paying customer at the end of the day deserve to be treated as one. Even if the club bought 15 head sets at £150 a go. That’s £2250 over say 3, 4+ years worth of use, not exactly a lot in the grand scheme of things.
Does anyone else agree or have I just got used to a luxury not common at other clubs?
Also, what about students? Surely they're not going to expect them to purcahse a headset on day one!