Although we have bigger issues to battle at the moment, the point being raised here speaks volumes as to the reason this company, and particularly Flt Ops and employee relations are so dysfunctional. If managers spend every waking hour complaining about their staff, not appreciating their efforts and skills, and in particular focusing all their attention on 'getting back' at said staff, you end up with the unholy mess that is CX. Well done Swires. :/