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Old 7th Aug 2017, 19:49
  #12 (permalink)  
HEATHROW DIRECTOR
 
Join Date: Oct 2000
Location: Berkshire, UK
Age: 79
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"Customer"! Sorry I have never viewed pilots as customers. It's horrible management yuckspeak.

I haven't understood much of this thread (too old probably) but it sounds too much like old fashioned procedural control!
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