Bond'll Do
I am wondering if their is a bit more to the story.
About 5 years ago, I travelled to SIN but was initially on standby. My bag was sent through the system with a standby tag (so it would be by the side of the aircraft ready for immediate loading if I got on). I did get a seat and I handed the other half of the standby label, that had been given to me at check in.
When I arrived at SIN I waited for my bag. It did not turn up but I was approached by ground staff who advised me that my bag had not been loaded. I was then taken to an office where a form was filled in and I was given some money to cover essentials. My bag arrived at the hotel later that day.
So is there any additional information you need to impart that might give us a better idea as to why you lost your long service concession?