Yeah, I am for real. I don't read the Daily Mail. I post my views on this based on ACTUAL EXPERIENCE.
The number is national rate in Ireland and 10p per minute in UK so not sure where you are getting this premium rate from, you ring the reservations centre who can do it for you.
The premium rate number is for people who want help with using the website rather than those who want to make a change to a reservation And besides, when I did it it only took two minutes. Lets not let the facts get in a way of a good story