AOL's view on contracts and equipment
After two years with AOL broadband in the UK my netgear router has died.
I contacted AOL and asked them if they could send a new one and they said "not unless you sign a contract for another year."
I said I had already been with them two years (one year extra than the initial contract) so that in effect was a year extra already.
They refused. So I left their broadband services and went with someone else.
Is this the usual for broadband suppliers or are others more sensible in their approach to keeping customers?