AAIops,
seems to be a common problem in HQ that nobody can take and handle criticism.
It is very important though to take every input very seriously whatever direction it comes from. This is the only way for you guys to improve in the future.
It has been said in here many times (even you did) that there's plenty of room for improvement. As hard as it may sound at times - a company can only
be as good as the management that runs it!
No hard feelings - but even guys that still work there are not very happy.
Now how about the employee survey in Iceland only (!) why not include the contractors (remember how many we are).
Would be a good way to get some ideas for improvement.