I found at all outstations the EK staff to be brilliant, with respect to ID90 etc subload and confirmed travel. At DXB its hit and miss, the other day coming back to blighty, the agent tells me i would have to wait as there were payload restrictions.
What bo****ks, after five minutes and me advising him i would write a report regards his behaviour he finds me seat
I get on the plane and find 10+ seats free in my class of travel. This unfortunately is a common thing at DXB, i'm still gonna write a report, and encourage others to do the same. It might help, then again....
EGGW