Have to say I agree. Businesses will do as businesses see. The desperate will do as they see; too short sighted and will do anything to get through a door until they find their glasses and see what they've just trampled through. That's unchecked capitalism for you. And why you need a referee to provide a counterbalance for these two hand in hand complimenting forces. Without which you're just relying on the goodness of mankind not to exploit and that ain't gonna happen. The nay Sayers are the "haves" or "have nots". Not the silent majority. Looking at the amount of high hat sanctimonious posts on here from people posting from their own feathered nests I'm suprised the airline world has the solidarity to make it through a paper CRM course let alone protect their own workplace as a collective.