jeppesen customer service
 

I find a lot of negative posts on this forum about companys that get things wrong so just for a change a post about a company that gets things right.

A few weeks back my Jeppesen airway manual updates stopped for no apparent reason , two quick emails to Jeppesen find that there is some misunderstanding over subscription renewal dates and it is under investigation.

Today a whole new manual turns up via fedex so I have no updates to do , just put the pages in the binder !.

As for the subscription payment I have yet to find out what has happend I assume that they are still investigating it but for service like this I will be more than happy to pay.

On the other hand.......

If they could somehow manage to take out all of the old plates when they insert new ones so that I don't keep finding doubled-up sets I'll be happy too.

Jeppesen customer service is a far cry from what it was ten + years ago....they used to be "the best", now I wonder.....:(