diversion due to mist at Lanzarote(ACE)
 

Diversion ws 0ver 22 hours. TUI refuses to pay as it was a weather event using EU 261/2004.
Other aircraft landed and took off.
Does anyone know how long the runway was closed on 12/3/2023 ?
I intend to pursue a private claim.
M odson

Other aircraft successfully arriving and departing is no measure of your ability to do the same. The circumstances of the diversion given a finite window of endurance will be different for every aircraft so carries no weight in law. The Captain's decision to divert whilst may be subject to scrutiny, is final. Having said that, airlines perpetually reach for that defence to avoid paying compensation. I suggest you examine your travel insurance and pursue them for your costs.

Your first post here suggests you don't know very much about commercial aviation and are grasping at straws for some response favourable to a claim.

Looking at the meters from 1930 on the 12th to 0530 on the 6th.
SA 13/03/2023 05:30->METAR GCRR 130530Z AUTO VRB01KT 9999 FEW001 16/15 Q1019= SA 13/03/2023 05:00->METAR GCRR 130500Z AUTO VRB02KT 2500 BR VV001 16/16 Q1019= SA 13/03/2023 04:30->METAR GCRR 130430Z AUTO VRB02KT 3200 BR BCFG FEW001 16/16 Q1019= SA 13/03/2023 04:00->METAR GCRR 130400Z AUTO VRB01KT 0150 R03/0500N FG VV001 17/17 Q1019= SA 13/03/2023 03:30->METAR GCRR 130330Z AUTO 00000KT 0250 R03/0650N FG VV001 17/17 Q1019= SA 13/03/2023 03:00->METAR GCRR 130300Z AUTO 00000KT 0100 R03/0375N FG VV001 17/17 Q1019= SA 13/03/2023 02:30->METAR GCRR 130230Z AUTO VRB02KT 2700 R03/0900U BR BCFG VV001 16/16 Q1019= SA 13/03/2023 02:00->METAR GCRR 130200Z AUTO 00000KT 0150 R03/0400N FG VV001 17/17 Q1019= SA 13/03/2023 01:30->METAR GCRR 130130Z AUTO VRB02KT 0150 R03/0450N FG VV001 17/17 Q1019= SA 13/03/2023 01:00->METAR GCRR 130100Z VRB02KT 0400 R03/0400N FG FEW000 17/17 Q1019= SA 13/03/2023 00:30->METAR GCRR 130030Z 25003KT 0350 R03/0350N FG FEW000 17/17 Q1019= SA 13/03/2023 00:00->METAR GCRR 130000Z VRB02KT 0050 R03/0350N FG OVC000 17/17 Q1019= SA 12/03/2023 23:30->METAR GCRR 122330Z 24003KT 0050 R03/0325N FG OVC000 17/17 Q1020= SA 12/03/2023 23:00->METAR GCRR 122300Z 26002KT 0050 R03/0600N FG OVC000 17/17 Q1019= SP 12/03/2023 22:36->SPECI GCRR 122236Z 24003KT 210V270 0200 R03/0800D FG FEW000 17/17 Q1019= SA 12/03/2023 22:30->METAR GCRR 122230Z 24003KT 1000 0750E R03/1800D PRFG FEW000 17/17 Q1019= SP 12/03/2023 22:17->SPECI GCRR 122217Z 23003KT 1400 0750E R03/1400U PRFG FEW000 17/17 Q1019= SA 12/03/2023 22:00->METAR GCRR 122200Z VRB01KT 0400 R03/1000N FG FEW000 17/17 Q1019= SA 12/03/2023 21:30->METAR GCRR 122130Z 23004KT 0100 R03/0450N FG FEW000 17/17 Q1019= SP 12/03/2023 21:03->SPECI GCRR 122103Z 22004KT 180V300 0200 R03/0800D FG FEW000 17/17 Q1019= SA 12/03/2023 21:00->METAR GCRR 122100Z 23004KT 170V310 5000 0400SE R03/0800D PRFG FEW000 17/17 Q1019= SA 12/03/2023 20:30->METAR GCRR 122030Z 21003KT 170V260 9999 1000S PRFG FEW000 18/17 Q1018= SA 12/03/2023 20:00->METAR GCRR 122000Z 24004KT 200V320 9999 2500E VCFG FEW001 18/17 Q1018= SA 12/03/2023 19:30->METAR GCRR 121930Z 22005KT 9999 FEW001 19/17 Q1018= SA 12/03/2023 19:00->METAR GCRR 121900Z 22006KT 190V290 9999 1500S FEW001 19/18 Q1018=

Id spend your weekend more wisely if I were you.

https://www.canarianweekly.com/posts...Canary-Islands

When the claim becomes technical/contentious, it may well be better to use one of those specialised claims companies who take 30% of any clai9m granted.

Viz required on 03-1600m, on 21 -8900m Using the rnp 21 procedure is daylight only.I would save your money because the weather was significantly below limits.

Won't the limits also be different dependent on the airline/aircraft/crew combination?

Depends on the approach but if fog and multiple diversions made the local papers then I don’t know what more the OP needs.

I am not querying the diversion. Its the long delay after.!!
No help or contact from TUI for customers stuck at ACE.

When a two sector duty becomes a three sector fuel-and-go, especially an overnight one, it is very easy to run out of hours in the event of a diversion. If you have held at destination for any appreciable time before diverting then the clock does not wait for you. Whilst I agree that it is better to run out of hours at your passengers' intended destination circumstances/weather may not be favourable.

If a crew has run out of hours the sooner they get to their beds, the sooner they can get their 12 hours legal rest and get back to operating again. TUI are not strangers to ACE, they have all the contacts for transport and hotels. OTOH they do aim to sell-out all their hotel rooms where they possibly can leaving little spare accomodation for an out-of-hours crew turning up unannounced. Legal rest begins when the crew-members get a room to sleep in. The problem is not as simple as you might think at first glance.

TUI's lack of communication? Virtually no airline directly employs aircraft or passenger handling staff away from their home base any more. Handling agents are employed under contract at pretty much all outstations. It is a cut-throat business and competition is fierce. If an aircraft turns up at your airport unannounced the movement is outside the contract and not catered for under your manpower plan. If it is after hours then you might be able to get the local TUI girl out of bed if you are really lucky but the handling agent does not have personnel on-call overnight to unload the aircraft or look after the passengers. Even when the early shift turn up they will be fully occupied with the planned movements for the morning. In any case..... How much enthusiasm do you think minimum wage buys?

This is where the airline industry is now. Customer service has been stripped to the bare minimum just like your supermarket or any online retailer. When it is going to plan it works fine. When it goes off the rails (as it so often does) then nothing is held in reserve to recover the situation. The mark of a good airline is how they look after and communicate with their passengers in time of disruption. I will leave you to allocate marks out of ten for TUI.