SQ and service
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Join Date: Nov 2005
Location: Taiwan
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Join Date: Aug 2003
Location: Far East
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Definately not an infomercial' the writer factually lays down percisly how SIA "does it". There is no magic in it and anyone really wanting to compete with SIA needs to read this article carefully. Then apply it to their own organisation and try to better the SIA recipe.
That is of course where the problems start because you cant get a grumpy granny of a stewardess from BA or Qantas to smile and look quite as pretty as a 'Singapore girl' while pouring your champers.
That is of course where the problems start because you cant get a grumpy granny of a stewardess from BA or Qantas to smile and look quite as pretty as a 'Singapore girl' while pouring your champers.
Join Date: Jun 2001
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More importantly is that of space: Four abreast in business class on B777s with full reclining seats. How many other carriers feature that configuration on their B777s? . . . And give you wide seats with extra room?
Join Date: Jun 2001
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Four abreast in BUSINESS CLASS. Can you count to four (4) . . . ?
Join Date: May 2004
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