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Forum: Airlines, Airports & Routes

27th May 2020, 12:27

Replies: 1,938

TUI Airways

Views: 1,682,540

Posted By stormin norman

I understand trying to hang on to Cash, but any...

I understand trying to hang on to Cash, but any company desperate for business in the near future should also try and keep the customers they already have.

How many people have changed their minds...

Forum: Airlines, Airports & Routes

27th May 2020, 10:55

Replies: 1,938

TUI Airways

Views: 1,682,540

Posted By stormin norman

Difficult to have trust in an airline that still...

Difficult to have trust in an airline that still shows your booking as going but you have to quarantine for 2 weeks at both ends.
The hotel is also showing unbookable till a later date.
How many...

Forum: Airlines, Airports & Routes

23rd May 2020, 06:57

Replies: 1,938

TUI Airways

Views: 1,682,540

Posted By stormin norman

TUIs website appears to be lagging behind what's...

TUIs website appears to be lagging behind what's happening in the rest of the world at the moment.

Forum: Airlines, Airports & Routes

18th May 2020, 08:15

Replies: 1,938

TUI Airways

Views: 1,682,540

Posted By stormin norman

If that is true then why is the web site still...

If that is true then why is the web site still showing the 11th ?

I think it's a tactic to delay the process of refunds .Surely communications with your customers is all important in these...

Forum: Airlines, Airports & Routes

18th May 2020, 06:33

Replies: 1,938

TUI Airways

Views: 1,682,540

Posted By stormin norman

Tui on their website today are still saying...

Tui on their website today are still saying holidays are still going from 11th June but Hotels booked with the holiday are not showing reopening (sellinng) until a later date.

If the hotels are...

Forum: Airlines, Airports & Routes

24th Apr 2020, 08:26

Replies: 1,938

TUI Airways

Views: 1,682,540

Posted By stormin norman

They dont tell you your rebooked holiday will...

They dont tell you your rebooked holiday will cost more than than the 20% extra their offering .My rebooking was quoted with a 24% price increase !

Hardly an incentive to keeping your custom and...

Forum: Airlines, Airports & Routes

5th Apr 2020, 10:52

Replies: 1,938

TUI Airways

Views: 1,682,540

Posted By stormin norman

I to want to defer my holiday . After 15...

I to want to defer my holiday .

After 15 hours on the phone without anyone answering i'm now in the mind ( if I ever get through) to ask for my money back.

Its no way to treat customers.

Forum: Airlines, Airports & Routes

30th Mar 2020, 17:09

Replies: 1,938

TUI Airways

Views: 1,682,540

Posted By stormin norman

What's social distancing got to do with answering...

What's social distancing got to do with answering a phone? You just move the phone or link in from home .
They are busy which is understandable but they should at least get their web site working...

Forum: Airlines, Airports & Routes

30th Mar 2020, 16:47

Replies: 1,938

TUI Airways

Views: 1,682,540

Posted By stormin norman

Currently I have been waiting for a total 9...

Currently I have been waiting for a total 9 hours to contact TUI to rebook a holiday.

I cannot access my booking on line to either amend or cancel

I and along with many others must be thinking...

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