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Forum: Computer/Internet Issues & Troubleshooting

31st Dec 2012, 22:17

Replies: 28

Broadband?

Views: 2,717

Posted By mixture

I'd still say the odds are better of winning the...

I'd still say the odds are better of winning the lottery than getting a UK agent. :E

But I'll take your word for it ! Happy new year.

Forum: Computer/Internet Issues & Troubleshooting

31st Dec 2012, 09:42

Replies: 28

Broadband?

Views: 2,717

Posted By mixture

Okay....... So I am right then ? ...

Okay.......

So I am right then ? :rolleyes:

Forum: Computer/Internet Issues & Troubleshooting

30th Dec 2012, 17:53

Replies: 28

Broadband?

Views: 2,717

Posted By mixture

My guess would be L1 UK are merely overflow for...

My guess would be L1 UK are merely overflow for overseas. UK L2 may or may not form part of the active distribution depending on required skill set.

Forum: Computer/Internet Issues & Troubleshooting

27th Dec 2012, 23:08

Replies: 28

Broadband?

Views: 2,717

Posted By mixture

Nope. Blame the company. Call Zen or one or...

Nope. Blame the company.

Call Zen or one or two other ISPs as an end-user and you'll get through to in-country level one support staffed by well trained individuals willing to think outside of the...

Forum: Computer/Internet Issues & Troubleshooting

27th Dec 2012, 20:17

Replies: 28

Broadband?

Views: 2,717

Posted By mixture

I've heard stories. :cool: I think the...

I've heard stories. :cool:

I think the policy has slightly changed now that they only charge for work done beyond the NTE if there's no fault found up to the NTE. A good ISP will put a note on...

Forum: Computer/Internet Issues & Troubleshooting

26th Dec 2012, 11:15

Replies: 28

Broadband?

Views: 2,717

Posted By mixture

Don't think it was ever done away with, think it...

Don't think it was ever done away with, think it was just locked down to keep the phreakers at bay.

Forum: Computer/Internet Issues & Troubleshooting

24th Dec 2012, 14:41

Replies: 28

Broadband?

Views: 2,717

Posted By mixture

Someone once told me that they allegedly get paid...

Someone once told me that they allegedly get paid on results and penalised on escalations. Which is why they are keen to mark the ticket as resolved ASAP, and demonstrate robust resistance to...

Forum: Computer/Internet Issues & Troubleshooting

24th Dec 2012, 11:17

Replies: 28

Broadband?

Views: 2,717

Posted By mixture

Yes. Indeed. One office I know was having a...

Yes. Indeed.

One office I know was having a simple new copper voice line put in for a specific use (nothing fancy, just a single pair PSTN line like you have at home).

What did BT go and do ? ...

Forum: Computer/Internet Issues & Troubleshooting

24th Dec 2012, 08:51

Replies: 28

Broadband?

Views: 2,717

Posted By mixture

Speaking from experience, the "trades" should...

Speaking from experience, the "trades" should stick to, and only be asked to do what they are best at. An electrician should be just that, they shouldn't be trying to install voice or data cabling...

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