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Forum: Computer/Internet Issues & Troubleshooting

31st Dec 2012, 21:42

Replies: 28

Broadband?

Views: 2,732

Posted By EGTE

Sorry Mixture.... I meant that the UK BT call...

Sorry Mixture.... I meant that the UK BT call centres are not just overflow for overseas. Call the help number and you get through to whichever agent is free whether in the UK or not.

Forum: Computer/Internet Issues & Troubleshooting

31st Dec 2012, 08:37

Replies: 28

Broadband?

Views: 2,732

Posted By EGTE

Good theory...... but not quite right. Whilst...

Good theory...... but not quite right.
Whilst the UK call centre staff are outnumbered by those overseas they are all part of the same "pot".
I can't imagine BT will ever get rid of the overseas...

Forum: Computer/Internet Issues & Troubleshooting

30th Dec 2012, 15:39

Replies: 28

Broadband?

Views: 2,732

Posted By EGTE

Mixture Not all BT call centres are overseas....

Mixture
Not all BT call centres are overseas. There is one here in Exeter dealing with both 1st and 2nd line broadband support for example. I just wish there were more!

Forum: Computer/Internet Issues & Troubleshooting

27th Dec 2012, 21:03

Replies: 28

Broadband?

Views: 2,732

Posted By EGTE

CharlieOneSix The potential charge I have...

CharlieOneSix
The potential charge I have quoted is correct for customers of BT Retail.
The charges you quote are the ones Eclipse will charge you - I guess they will have added a considerable...

Forum: Computer/Internet Issues & Troubleshooting

26th Dec 2012, 20:12

Replies: 28

Broadband?

Views: 2,732

Posted By EGTE

The BT line test is intended to find a break in...

The BT line test is intended to find a break in the line. Faults causing noise or crackling are rarely found by that test and the line usually teats OK.

So, firstly do the equipment checks to see...

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