Recurrent CRM ?
 

Our recurrent CRM is only four hours long , once a year

1/2 day doesnt seem enough to cover all JAR-OPS items on the 3 year cycle.

Every 3rd year 2 four hour days.


Any thoughts ?

Anyone do part of your company CRM course at home. ?

thanks:confused:













How long does your recurrent CRM course take

Our annual training will cover either a full day or half day dependant on the modules being covered.

Recurrent training is supposed to be based around facilitation as opposed to instruction so it isn't about teaching but more a case of reminding.

One of the most difficult things is to make the sessions relevant to the audience, enjoyable and not repetitive.

Getting the audience to supply their own entertainment in the form of open discussion is a bit like spinning plates. Every now and again you need to intervene and spool one back up to speed or make sure that it gradually comes back on track.

What you need to ask yourself after a CRM training session is whether you enjoyed it, whether you found it relevant, whether you felt that it enhanced your understanding of the subject and if it endeared you to continue to embrace the ideals of CRM.

There should always be an opportunity for feedback at the end of CRM training, either in the form of a written questionaire or verbal discussion. People who are on the receiving end or CRM Training should be able to have an input. If you found that the time allocated caused things to become rushed or allow little time to explore things then let the training department know.