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-   -   British Airways Centenary Becomes A PR Nightmare (https://www.pprune.org/rumours-news/624987-british-airways-centenary-becomes-google-page-ranking-nightmare.html)

WHBM 9th Sep 2019 11:26

Here at London City we have BA, as in Cityflyer (not that many pax would know) with little of the above. The drinks and snacks are free on board. The crew are always great. And above all there is NO STRIKE today and they are carrying on just as normal. Doubtless with 100% loads on many routes. And yet the BA PR team seem to have been quite unable to push this fact out to the media. There must be a good few who think their LCY flights are not operating.

FRying 9th Sep 2019 11:38

Way to go, BA guys and gals !! I'm all with you on this one.

RexBanner 9th Sep 2019 11:43


Originally Posted by Bueno Hombre (Post 10565529)
We can imagine that the huge increase in the profitability of British Airways is almost entirely due to the fall in the value of the pound.

You keep peddling this but seeing as most expenses in aviation are denominated in USD (fuel, maintenance parts etc) and the GBP:USD exchange rate is at historic lows then how can this possibly be true?

pittsspecialguy 9th Sep 2019 12:40

BCAL
 
Remember your history...BA was financially featherbedded by Thatcher pre-privatisation in order to kill British Caledonian. BA was never really a great carrier. BCAL was. A truly great airline, first 402 certificate in history, invented business class, devoted employees, fantastic, dedicated cabin crew and pilots.

Herod 9th Sep 2019 16:09

"I wish they all could be Caledonian Girls". Super cabin crew (at least on shorthaul; can't speak for longhaul). When BA had the "Shuttle" service Aberdeen to Heathrow, Caledonian ran the "Subtle" service to Gatwick. Far, far better.

Fursty Ferret 9th Sep 2019 16:29


. Now, while we can all say with total truth that what BA has is a bunch of whingeing, overpaid Nigels cynically using their muscle to screw BA for more than they are worth
Just a bunch but I'm guessing you didn't get the job at BA when you applied...

Icerefugee 9th Sep 2019 18:32

I'm not clever enough to know whether the pilots are either whinging or overpaid. What I am convinced about is that the fallout from this dispute has been disproportionately heightened by the incredible stupidity surrounding communication with passengers and the media. Whatever you think of the pilots' position, Balpa gave plenty warning. Management, once again, messed up. Will Mr Cruz never pick up on the point that cheap does not always mean good.

oscarisapc 10th Sep 2019 10:03

Extreme cutbacks are suffocating BA
 
The poor communications with pax (not for the first time) and the totally inadequate data resilience after the outage last year rather supports the pilots' contention that BA has lost the plot by curtting back infrastructure costs to such an extreme that the business is suffering. There is always a time lag between cutting costs to the bone (immediate benefit to the bottom line) and declining activity and reputation (disaster for the bottom line) which allows directors to take handsome bonuses in the interim. Sorry to say that BA seems to be on that curve now. Nice if someone could correct me.

red9 10th Sep 2019 17:42


Originally Posted by Old King Coal (Post 10566684)
Wrt removal of 'travel perks' from striking flightcrew... two can play at that game.

Given that a Captain's word is final, i.e. as to who's allowed to travel, a Captain is perfectly within their rights to deny travel to any passenger.
The simple phrase of "I do not consider that your presence onboard is conducive to good order and accordingly you must leave the aeroplane" would be enough to have a passenger removed and no further reason or explanation is required of the Captain. The Captain's word is always the final arbiter.

So, BA Management types (whom have kept their 'travel perks') might find that those perks are not worth a jot when they're not allowed onboard because the BA Captain says "No" to their presence, and maybe also a similar implementation for Management staff whom are travelling on duty might help to focus some BA Management minds?

Sadly , therein lies one of the reasons for the strike. It is not really about the 11.5% at all. That Captains word is not final in BA. There would follow a person to person interview with a manager - perhaps just a telephone interview if you are lucky - inorder for them to assess your judgement call and take what they feel is appropriate action. Bullies

ciderman 10th Sep 2019 17:46


Originally Posted by RexBanner (Post 10565564)


You keep peddling this but seeing as most expenses in aviation are denominated in USD (fuel, maintenance parts etc) and the GBP:USD exchange rate is at historic lows then how can this possibly be true?

BA generates dollars and other currencies by selling tickets to London in other countries. Converted to pounds to pay salaries they buy more. Simplistic but you get the drift.

Phantom4 10th Sep 2019 17:54

It only requires a continuous 4 or 5 days strike and no simulator checks being completed and there is a tipping point when there are not enough crews in check but I’m sure management are aware of this as will BALPA be

Mike Oxbig 11th Sep 2019 08:07

An earlier poster stated ...”its a damned sight better than Vueling/Air Malta/Ryanair/Eurowings/Wizz etc.”. I am afraid that really says it all - you are comparing BA (known as Budget Airlines in my circle), with the exception of Air Malta perhaps, with low cost carriers. We should be comparing BA with Lufthansa, whom I fly with regularly, KLM & Air France. Having flown recently on Turkish in economy, I was stunned to receive a menu with 2 choices of hot meal on the flight from Instanbul to Munich.

Timmy Tomkins 11th Sep 2019 09:06


Originally Posted by Icerefugee (Post 10565878)
I'm not clever enough to know whether the pilots are either whinging or overpaid. What I am convinced about is that the fallout from this dispute has been disproportionately heightened by the incredible stupidity surrounding communication with passengers and the media. Whatever you think of the pilots' position, Balpa gave plenty warning. Management, once again, messed up. Will Mr Cruz never pick up on the point that cheap does not always mean good.

Short answer NO. It was he who cut and expanded Vueling at the same time and presided over total chaos as the system fell over and the result was that he got BA to play with. This is standard MO in BA where managers are paid bonuses for coming in under budget with no penalty when the result of cuts is collapse. They are all in thrall to Mr O'Leary and of course having to compete with him. They have learned that everyone hates Ryanair, pax, staff et al but the profits keep rolling in.

Sure BA jocks earn plenty but in truth when you take responsibiity and skill levels required that should be the norm, not the exception.

old,not bold 11th Sep 2019 09:36


Originally Posted by Fursty Ferret (Post 10565784)
Just a bunch but I'm guessing you didn't get the job at BA when you applied...

Ah, but I did. OK, it was then BOAC, and the job was with an Associate Company. But we still had to undergo the full recruitment process with BOAC.

Magplug 11th Sep 2019 12:51

Apparently the spin given by the BA management easily persuades some simpletons here. The average salary of a BA pilot is £160k p/a! Really!!! Therefore anyone that gets paid more than me is an overpaid sponger.....

The Atlantic Barons on the old contract big bucks are either gone or close to retirement. The company comprises many new pilots who have either trained with BA and have the $$$$ obscene debt from the experience or the direct entry guys who have moved on from Easy or Ryanair. The ab-initios earn around £26k before deductions and the direct entry guys £45-50 with all new hires going on the new contract.

They want a pay rise linked to RPI, not one that might just keep pace with inflation. By the looks of it BA want this strike more than the pilots. Top of BA's wish-list is BALPA out of the picture. Then BA can get of with slashing costs and squeezing employees without union interference. It's all about profit, profit and more profit.

PAXboy 11th Sep 2019 13:36

Yes, it is Magplug but as is always the case - everyone loses. The mgmt have failed in the last 20 years (as countless others have done) to manage their business for the true long term. Flight and Cabin crew are scrunched by it all and nothing helpful will come of this. Strikes rarely bring good things - especially when the public does not see the employee's problem.

We can blame who we like but it is another nail in the coffin.

Shamrogue 11th Sep 2019 13:52

This is just boring.

It is a race to the bottom. An eternal one. You do it faster, cheaper, better. Tomorrow a compeditor will do it slightly more effectively. Management will work out a new method to do it faster, cheaper, better! Why? Well consumers want cheaper, faster.....and aspire to better! And it is a vicious circle. Because we've all less pay, we need cheaper, better, faster! Management at BA most likely wish they had the "Worlds fave airline". This won't change anytime soon - so it will be a continuous erosion of service standards until we are all standing up in the cabin, eating from paper boxes ........in an argument it is better for the environment etc. But it will be dressed up as Club class or whatever..........

DaveReidUK 11th Sep 2019 15:44


Originally Posted by Shamrogue (Post 10567389)
Management will work out a new method to do it faster, cheaper, better!

As the old saying goes, pick any two.


Icanseeclearly 11th Sep 2019 16:22


Geriaviator 11th Sep 2019 17:27

Sad to see the decline of what was once a world leader. Surprised that nobody seems to recall that BA owns half the slots at Heathrow simply because they were once reserved for domestic flights -- essential to Scottish business, even more to both parts of Ireland where the train is not an option. It's a licence to print money for its foreign owners, just like most of our airports in fact. To my mind BA never got over the competition from British Midland and BCal introduced by Mrs Thatcher; as an occasional traveller I would no more consider BA than Ryanair. Good luck to the staff seeking their share of the profits.

BitMoreRightRudder 11th Sep 2019 18:28


Strikes rarely bring good things - especially when the public does not see the employee's problem.
As has been pointed out many times. Whether the public see the problem or not is as relevant as the price of sprouts. These people are not public servants delivering life-critical services. Strikes are damaging exercises. Sometimes it is the only way forward.

PAXboy 11th Sep 2019 19:25

Striking may appeal to many and be seen as the way forward. In my 40 years of observing British life (as an adult) I can only think of two or three occaisions when it has. They were to do with equal pay and equality of opportunites. But bear in mind, that those issues are still not resolved. Since British Mgmt sees it as a do-or-die issue, expect no way forward.

cessnaxpilot 11th Sep 2019 21:17


Originally Posted by PAXboy (Post 10567691)
Striking may appeal to many and be seen as the way forward. In my 40 years of observing British life (as an adult) I can only think of two or three occaisions when it has. They were to do with equal pay and equality of opportunites. But bear in mind, that those issues are still not resolved. Since British Mgmt sees it as a do-or-die issue, expect no way forward.

Are you saying it’s best to just comply with management in their desire to lower costs and reward management and the shareholders? Don’t advocate for yourself for a competitive wage? And by “competitive”, I mean for your industry and qualifications on a market basis.

Bueno Hombre 12th Sep 2019 08:20

Heathrow Slots Owned in Perpetuity ?
 
[QUOTE=Geriaviator;10567592]Sad to see the decline of what was once a world leader. Surprised that nobody seems to recall that BA owns half the slots at Heathrow simply because they were once reserved for domestic flights -- essential to Scottish business, even more to both parts of Ireland where the train is not an option...…}

Yes. I am sad to see BA Managers getting bonuses for a profit that they have done nothing to create.

PAXboy 12th Sep 2019 12:29

cessnaxpilot

Are you saying it’s best to just comply with management in their desire to lower costs and reward management and the shareholders? Don’t advocate for yourself for a competitive wage? And by “competitive”, I mean for your industry and qualifications on a market basis.
Not at all. I am saying that mgmt have only themselves to blame for this mess. Sadly, striking will not improve the mess. Mgmt failed but everyone loses.

reefrat 12th Sep 2019 12:30


Originally Posted by DaveReidUK (Post 10565327)
Yes, BA quit the route in October 2000, I believe.

Sorry about that,,flew domestic BNESYD
OLD AGE IS A CURSE

crewmeal 13th Sep 2019 05:27

Did anyone watch last night's Channel 5 programme on BA. I thought it was really interesting. What I didn't like was the Y seats being replaced from 9 a breast to 10 a breast. They look just like the short haul seats on Easy. Do they actually recline?

All that fiddling around with cabin service reminded me of my training at Cranebank. We learnt how to use a spoon and fork properly and serve from a trolley, not moan about a stiff paif of tongs! Poor thing couldn't even pick up a tart with them!

wondrousbitofrough 13th Sep 2019 06:37


Originally Posted by crewmeal (Post 10568747)
Poor thing couldn't even pick up a tart with them!

Theres more than one way to pick up a tart!

Paul Lupp 13th Sep 2019 07:19


Originally Posted by Bueno Hombre (Post 10568041)
Yes. I am sad to see BA Managers getting bonuses for a profit that they have done nothing to create.

Personally I am sad to see any manager getting a bonus just for doing their job correctly - that is what they are being paid their salary for, in the first place.

Anyway - latest I heard on BBC News this morning is that BA Pilots/BALPA are planning a "super strike" in October to bring BA to its knees, something that will cost the airline "at least 400 million pounds" IIRC.
Is this really a sane way for any union / member of staff to carry on ? Could BA go out of business and IAG build up Iberia instead, totally unconcerned that some BA staff wipe out the company in its nominal 100th year?

oscarisapc 13th Sep 2019 08:22

BA management are girding up for a fight. They are notifying pax due to fly at the end of the month of cancellations scheduled more than 14 days ahead to avoid compensation payments in the event of a 27 September strike so it looks like they are in no mood for compromise and are expecting further disruption. So it is hardly surprising that the pilots are not backing down either. I don't know why BA can't offer the staff shares, or similar, and a voice on the board so they can participate in the success of the airline and be involved in its future. I was a frequent BOAC flyer in the old days (got the badge etc) and it is really sad to see this situation.

wiggy 13th Sep 2019 11:24


Originally Posted by Paul Lupp (Post 10568830)
Could BA go out of business and IAG build up Iberia instead,

Are you suggesting IAG simply replace BA with Iberia? If so how would you envisage that working? Do you envisage Iberia taking over the UK operation, LHR slots etc.

ATC Watcher 13th Sep 2019 13:54


Originally Posted by Paul Lupp (Post 10568830)
Could BA go out of business and IAG build up Iberia instead, totally unconcerned that some BA staff wipe out the company in its nominal 100th year?

3 years ago I would have laughed and say no way, but watching the current Brexit debacle I must say that would not surprise me .
For most of my career I regarded the UK aviation system being CAA or BA or its safety culture and what they represented with admiration. How can they in a few years only go down where they are now ?:(

etudiant 13th Sep 2019 23:48

Perhaps it is time for the idea of a national airline to go. The economic competition from low cost carriers is making the full service/national airlines marginal, especially as they usually have sub scale integrated operations including training, maintenance etc.
The example of the shipping industry is a relevant guide, the national carriers did not survive, but rather were replaced by the likes of a Maersk or a Carnival Cruises, specialized and ruthlessly efficient global players with only two or three surviving competitors.
If BA management shares that perception, they will be looking to reposition the enterprise accordingly, irrespective of the short term disruption. The core BA asset from that perspective is the preponderant London slot ownership, rather than the existing staff.

wiggy 14th Sep 2019 08:05


Originally Posted by etudiant (Post 10569492)
If BA management shares that perception, they will be looking to reposition the enterprise accordingly, irrespective of the short term disruption. The core BA asset from that perspective is the preponderant London slot ownership, rather than the existing staff.

Firstly do you mean BA management, or IAG management?

Can I also ask if you are of the opinion that retaining "BA management" whilst "repositioning the enterprise" would guarantee ( as much as that is ever possible) the future of the enterprise itself?

hunterboy 14th Sep 2019 08:58

I see that IAG have just been advised by the EU that it isn’t being classed as an EU owned airline. I also noticed that its European competitors led by LH and AF were putting pressure on the Brussels to do something about it, which could be a breakup of IAG.
What that would mean for future industrial relations is anyone’s guess. Would make it easier for BA to issue shares to its staff for profit share though.

oscarisapc 14th Sep 2019 09:19

Maybe the survival of BA doesn't matter to managers
 

The example of the shipping industry is a relevant guide, the national carriers did not survive, but rather were replaced by the likes of a Maersk or a Carnival Cruises, specialized and ruthlessly efficient global players with only two or three surviving competitors.
If BA management shares that perception, they will be looking to reposition the enterprise accordingly, irrespective of the short term disruption.
That's a really interesting perspective. You might be right. If we take the example of cruises, with which I am becoming more familiar as the years advance, the old national lines taken over by Carnival still keep their national flavour eg food in the restaurants, ports of call, senior staff recruitment, language of signs etc. but are still part of one family. I was amazed to find that two totally different cruise experiences (good but that's not the point) from Cunard and Holland America Lines respectively were in essence both run by Carnival who use their massive dominance of the industry to generate economies of scale. There are advantages in having different brands for the same product supplied by a monopoly supplier. If that is the case, then pax suggesting they will never fly BA again because of poor service are wasting their time because what they really need to say is that they will never fly IAG again, which will be difficult.

etudiant 14th Sep 2019 11:02


Originally Posted by wiggy (Post 10569646)
Firstly do you mean BA management, or IAG management?

Can I also ask if you are of the opinion that retaining "BA management" whilst "repositioning the enterprise" would guarantee ( as much as that is ever possible) the future of the enterprise itself?

I have no idea who would wind up in charge, but historically, the process has a handful of very senior managers with a small team purging the entire structure while also reslotting the survivors. So a BA manager would be even more at risk than a BA pilot.
The enterprise, in this view, rests on the effective ownership of air access to London, still the global financial hub. The restructured entity would control that asset still, no matter what the name.

Chugalug2 14th Sep 2019 12:28


Originally Posted by etudiant (Post 10569783)
The enterprise, in this view, rests on the effective ownership of air access to London, still the global financial hub. The restructured entity would control that asset still, no matter what the name.

If by ownership of air access to London you mean the London slots, these are not owned but allocated. They can just as easily be re-allocated. If BA, by strikes, management incompetence, whatever, is unable or unwilling to provide a dependable use of those slots then they should be re-allocated. The slots are not there to provide life long employment to anyone.

The navel gazing by some here has only one logical outcome. No company is too important or too large to fail, as those employed by Pan-Am discovered.

etudiant 14th Sep 2019 12:44


Originally Posted by Chugalug2 (Post 10569830)
If by ownership of air access to London you mean the London slots, these are not owned but allocated. They can just as easily be re-allocated. If BA, by strikes, management incompetence, whatever, is unable or unwilling to provide a dependable use of those slots then they should be re-allocated. The slots are not there to provide life long employment to anyone.

The navel gazing by some here has only one logical outcome. No company is too important or too large to fail, as those employed by Pan-Am discovered.

You put your finger on the critical issue, who decides who gets the London slots.
I do not know what process is used to allocate them, but it was very contentious iirc last time when some were reallocated, possibly after the Pan Am demise. Obviously the government has ultimate authority, but presumably there is compensation if slots are removed by decree.
So they are a huge BA/IAG asset right now which should remain intact even if BA/IAG gets massively restructured, as long as the enterprise continues to maintain the current usage level. That leaves plenty of room for massive personnel and policy changes.


Chugalug2 14th Sep 2019 12:59

etudiant, like so much that is coming under the spotlight these days, the concept that slots are an asset that can be bought and sold along with the operator that they are allocated to needs revisiting. BA has absorbed many airlines into its own operation (including many that preceded it as we are reminded by its so called centenary). Many of those operators held London slots that then became added to those already allocated to BA). Does BA therefore own these slots that they paid good money for when buying otherwise worthless airlines (I speak as Devil's advocate of course)? The answer legally is no. The answer politically? Anybody's guess, but I suggest that those advocating those slots be denied at their whim to the travelling public need to take into account the possibility of being hoist by their own petard.


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