PPRuNe Forums - Yet more IT problems at BA

This emerges now regarding the strikes:

Quote:

British Airways has admitted it made a mistake when it advised passengers flights were cancelled, and told them to book new ones.

Passengers have described "confusion" as cancelled flights were reinstated, but only after some of them rebooked.

Pilots are set to strike next month, but some people with flights on non-strike days were told to rebook, or get a refund.

BA apologised for any concern caused and said the email was an "error".

"We are getting in touch with all those customers this afternoon to clarify that their flight will go ahead as planned," a spokesman said.

"We are sorry for any confusion and inconvenience this has caused."

He encouraged anyone who had spent money on new flights to get in touch. "We will deal with each case on an individual basis," he added.

IT or fumbling fingers on the keyboard? The interesting aspect is in the last statement. No blanket, "Of course we will reimburse anyone out of pocket" but make everyone jump through the hoop. A great combination of IT failure, management not in control and harsh customer relations. Perfect.