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-   -   Ryanair named 'worst short-haul airline' (https://www.pprune.org/rumours-news/616948-ryanair-named-worst-short-haul-airline.html)

Rated De 6th Jan 2019 01:44


Originally Posted by Jonty (Post 10352641)


I can’t imagine the collective readership of Which? Would stoop to travel on Ryan Air very much, so while several thousand filled in the survey, I would think only a few hundred have actual experience of Ryan air.

What I find astounding is that Jet 2 come top. Although they are their “preferred partner” so that probably tells you everything you need to know!

I would question it’s impartiality


That is why airline managers much prefer Skytrax.

https://www.paddleyourownkanoo.com/2...houldnt-trust/

A little advertising spend, a consulting assignment and voila an 'award'.


A 2016 investigation, however, reveals that over 2,159 businesses were registered at 29 Harley Street. While there’s no indication of Skytrax, breaking the law, investigations revealed some companies using the site were involved in tax avoidance and international fraud. (Update: Skytrax has since changed its address to 85 Portland Street – the home of a business which acts as a “virtual mailing address”).

fox niner 6th Jan 2019 03:54


Originally Posted by Gertrude the Wombat (Post 10352990)
It's basically the way they treat their customers with complete and total and utter contempt. It might work on some people, but that's not how you get my business.

(my post got deleted as well yesterday)
The point i was making then was, that the actual customers of Ryanair are the local governments and smaller airfields. NOT really the people they transport. That is why ryanair can treat its passengers the way they do. The passengers pay a small fee for insurance (called the ticket).

southern duel 6th Jan 2019 04:38

You get what you pay for !! But with over 400 aircraft (the biggest fleet in Europe) and flying more International Pax then any other airline in Europe it cant be doing a lot wrong !!!
If pax want to pay 5 pounds for a ticket then let Ryanair fly them.

edi_local 6th Jan 2019 19:48


Originally Posted by Gertrude the Wombat (Post 10352990)
It's basically the way they treat their customers with complete and total and utter contempt. It might work on some people, but that's not how you get my business.

I have never experienced this contempt myself and only ever see those who have ignored FR rules or disagree about one of their changes speaking of it.

What exactly are they doing that's different to other airlines? They charge for food, drink, bags, check in, ticket changes, priority boarding and seat selection. The website pushes things like insurance, hotels and car hire at you too. More and more airlines do these things these days. In fact in recent times I can think of more airlines that use these kinds of practices than don't to be honest, Are they also treating people with contempt or trying to make money like any business? If there is a mass cancellation or a delay does any airline come out smelling like roses? In the recent drone fiasco at LGW did FR not move almost everyone to STN to minimise the impact?

Hotel Tango 6th Jan 2019 19:59

edi_local, maybe UK airlines. On my regular LCC, Eurowings, I can prebook and pay for a seat OR check-in online 72hrs prior to departure and select a seat for free. Of course, the choice could be limited (though I've always got what I wanted bar the once). I may also choose to check-in at the airport at no extra cost.

evansb 6th Jan 2019 21:39

Meh. Imagine being named "Most Hazardous Ketchup of 2018". No big deal. People will always consume Ketchup, regardless of the rating. People love ketchup. But seriously folks, I have stated time and again, most of the "World's Safest, Best-est, Sexiest Airline" are usually long-haul benign climate airlines, with revenue generating first-class and business class service, and a HUGE tourist base. Do you want to fly daily from Winnipeg to Thunder Bay in winter and still be considered "Safest" or "Best" airline? And then rated by a bunch of pundits? Thought not.

Eutychus 7th Jan 2019 06:13


Originally Posted by edi_local (Post 10353672)
I have never experienced this contempt myself and only ever see those who have ignored FR rules or disagree about one of their changes speaking of it.

I agree with this. I've flown FR many times and never had a bad experience - given the terms and conditions. (For instance, I'd never count on them to make a connection as they are a point-to-point service).

When things go wrong, I've had experience of other carriers, both low-cost and national, behaving just as badly for a much higher ticket price.

From an uninformed SLF point of view I figure short hauls mean more takeoff and landing practice, and those are the two parts of the flight I worry about the most (although in the early days I do recall flying more than once out of my local FR airport with a pilot who I figured must have an air force background given his curt style, acceleration and rate of climb on takeoff).

Buster11 7th Jan 2019 08:48

I use Ryanair regularly on LGW-DUB. For a one hour flight I think I can manage not to be able to stretch my legs straight out or to have 'complimentary' food and drinks offered to me; it's 300 miles and Ryanair sure as hell beats walking. Only slight concern is that almost all the cabin announcements are gabbled to the point of incomprehensibility, usually by someone without English as a first language. If something occurred that needed them to speak without benefit of a script then I doubt if passengers would be any the wiser.

kessler1 7th Jan 2019 10:33

I do wonder how many of the satisfied regular users of Ryanair would think twice or differently about using them again had they experienced the last minute cancellation that I had to suffer last September, which resulted in a non refundable hefty return ticket price to get home.

San Diego kid 7th Jan 2019 10:41

You know what you buy when you fly with them. Never had any trouble myself, using them a few times a year to fly EIN-IBZ and sometimes IBZ-DUB.
Always the cheapest, specially when you travel without luggage like I do most of the times.
there are far worse low fare carriers out there, but only they have their P.R. streamlined, and no Michael O'Leary to mess that up.....��

Asturias56 7th Jan 2019 11:35

Astounds me that after 25 years people still complain that RyanAir isn't like a full service airline

It's a bus company that makes money on the extras. Everyone knows it , they have a world wide (rotten) reputation and brand name and have been very successful

just don't complain about them doing what they tell you they'll do (or more likely NOT do) for you

If you want full service go and pay full service

Auxtank 7th Jan 2019 11:48


Originally Posted by Asturias56 (Post 10354093)
Astounds me that after 25 years people still complain that RyanAir isn't like a full service airline

It's a bus company that makes money on the extras. Everyone knows it , they have a world wide (rotten) reputation and brand name and have been very successful

just don't complain about them doing what they tell you they'll do (or more likely NOT do) for you

If you want full service go and pay full service

Indeed Asturias, not why I started the thread. I was simply amused by the vocab the Ryanair spokesperson used in response to the results. Not meant to be a bash-Ryanair but rather a chuckle over elevenses.

Hotel Tango 7th Jan 2019 12:23

I think there are a number of posters who may be seen to be RYR bashers, but are not. RYR do not provide the product we desire when travelling and, therefore, we don't fly with them.

Nothing irks me more than those who do fly with them and then complain bitterly about the sort of operator they are. By not using them I ensure that I won't join that club ;)

Volume 7th Jan 2019 12:49

I wonder what the discussion would be here, if the 737 would have been named "worst short haul aircraft" by passengers (flying it with ryanair)...
The whole topic is pretty nonsensense.

By not using them I ensure that I won't join that club
Succesfully tried the same for some 10 years, and then got weak last year. They were the only company offering a direct flight at the perfect time, so although not significantly cheaper, I selected them. I was actually quite impressed, comparde for example with the 28 inch seat pitch of iberia the seating was absolutely OK for european standards. Service was marginal, but friendly and appropriate. Both flights were on days with heavy thunderstorms and we were accurately kept current on the latest delay information, the girls at the counter were as quick as FR24 with providing the latest status. Compared to the FR Service I experienced, I would for sure not have put them at the end of the list.
But contrary to probably 90% of the people answering the survey, I would not take that decision after a single flight...

Winemaker 7th Jan 2019 23:54

Well, this certainly doesn't help......

https://www.rt.com/news/448197-ryana...ece-takes-day/

flyfan 8th Jan 2019 10:11

Just to add that...

https://www.irishcentral.com/busines...safest-airline

wowzz 8th Jan 2019 10:23


Originally Posted by Winemaker (Post 10354610)
Well, this certainly doesn't help......

https://www.rt.com/news/448197-ryana...ece-takes-day/

I think this is a demonstration of what many of us feel. Ryanair are a perfectly good airline when things go according to plan. It's when things go wrong that their shortcomings become apparent.

Eutychus 8th Jan 2019 11:07


Originally Posted by wowzz (Post 10354826)
I think this is a demonstration of what many of us feel. Ryanair are a perfectly good airline when things go according to plan. It's when things go wrong that their shortcomings become apparent.

Can anyone name an airline for which this statement is not true? My worst passenger experiences have been with a national carrier.

Hotel Tango 8th Jan 2019 11:32

You name the national carrier you had a bad experience with first! It is not an absolute, but, in this part of the world, you are more likely to be left in the lurch with RYR than any other carrier. This doesn't come from personal experience (never use them) but that of an ATC friend who (now WAS) a regular user. After three bad experiences costing him in additional expenses he finally gave up on them.

Sailvi767 8th Jan 2019 13:53

My one experience with them involved walking across a ramp in a driving rainstorm. Are jetway rentals that expensive?


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