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-   -   Easyjet disruptive passengers (https://www.pprune.org/rumours-news/478110-easyjet-disruptive-passengers.html)

SouBE 7th Mar 2012 16:11

The facts do the talking!
 
Out of interest, perhaps you should take a look at passenger feedback on 'Skytrax' and I think you'll find that easyJet score well and above many other legacy (including British) airlines. Perhaps that might give you some indication of how (well) easyJet do treat their 'cattle'. I prefer to call them customers.

Jay Doubleyou 9th Mar 2012 10:15

Facts?
 
Point taken about passenger feedback, but the feedback and maybe the passengers themselves are "Self selecting". The sort of people who react positively about LOCOs are probably the sort who want what the LOCO provides, not just cheap, but the matter of cabin baggage, "unwanted" refreshments etc. and not so worried about ticket inter-availability, through ticketing, baggage charges etc. Of course such people are going to give "positive" feedback.
When people ask me my age, I say "Old enough to remember when Air Travel was comfortable", perhaps there is a whole new generation who don't realize how comfortable and pleasant travel by air was forty years ago, and could be again without inflating everyone to first class or business fares.
The Rip-off nature of LOCO ticket web sites has even been noticed by Normal (i.e. non-aviation) people are prepared to believe that these carriers will, eventually, even charge for the Loo!

gcal 17th Mar 2012 13:47

I don't count EZY as a LOCO carrier and base this on the impression I get when travelling with them. It is a truly professional set up, and if let down at all, is by the inexperience of some, only some not all, of those it employs on the ground.
The crews are by no means all youngsters either and by and large their level of professionalism is equal to some longer established airlines. I'm particular impressed by the easy to follow and precise safety briefings.
The aircraft are new or nearly new and the room available on a short flight is sufficient (anyone remember Channel Airways or Skyways and the legroom available? which was about 40 years ago or so).
I've never experienced disruptive pax on my very regular flights on my usual commute route LGW/BCN (No longer served by BA) and rarely on any flight I've ever taken.
The worst example I can quote of many years of flying was some years ago in Business Class on AA LHR/MIA and the culprits were a group of, wait for it, doctors! Who were plastered before they got on! Business class or whatever an individual company may call it would I suspect feature in any airlines list of possibilities for disruption. Plus, I also suspect that those between the ages of 30 and 50 most likely to be the culprits, if my own experience is anything to go by. Given the space and lack of 'herding' these pax enjoy would seem to go against the general perception of what may cause disruptive behaviour.
I refuse to travel on Ryanair and for the following reason. This is because the owner of the airline publicly treats his employees with contempt. In my eyes in any case.
I don't give my money to those kinds of companies irrespective of the price.

jez d 19th Mar 2012 12:36


I also suspect that those between the ages of 30 and 50 most likely to be the culprits, if my own experience is anything to go by
I take it your 'road to Damascus' occured on your 51st Birthday ? :E

WW4995Heavy 20th Mar 2012 15:44

I was recently on EZY2397 HESH to EGGW. The Pilot left the cockpit on multiple occasions during that flight.

Admittedly the first incident was on the ground when just before take as we are rolling on to the runway a child was violently sick. It emerged that the child had gastroenteritis and had done for 7 days. This poor lad was so ill I cannot believe he was allowed to board in the first place.

However, half way through the flight the FO and Pilot both left the cockpit (at different times) to talk to the cabin crew at the front of the aircraft.....yet there are many on this thread saying it's not allowed? What about toilet breaks etc?

gcal 21st Mar 2012 10:25


Originally Posted by jez d (Post 7089366)
I take it your 'road to Damascus' occured on your 51st Birthday ? :E

Purely an observation and in the incident I witnessed most of the miscreants were female.
It's not just the poor wots chavs!

Sunnyjohn 23rd Mar 2012 10:28

I think you might have misconstrued that post - as I read it, he was referring to the incident of the child, not of the Pilot leaving the flight deck.

etrang 23rd Mar 2012 15:57


One of the pilots left the flight deck when 'rolling onto the runway', did they?
No, that's when the child was sick.

720B 28th Mar 2012 14:39

Cockpit doors
 
Slightly off topic I guess but on recent flights UK-Germany I was surprised to see the cabin crew entering the flight deck during the flight to serve drinks. The lady (in this case) could have been easily overpowered by people who had preselected seats at the front of the aircraft. I don't see the point of locking the cockpit door if it is going to be opened during the flight.....

fmgc 28th Mar 2012 18:28


I was surprised to see the cabin crew entering the flight deck during the flight to serve drinks
Seriously????? :ugh::ugh::ugh::ugh:

720B 28th Mar 2012 19:22

Seriously???
 
So..is there any point in locking the door to the cockpit or not ????

PT6A 28th Mar 2012 22:26

This is a very simple fix if they cough up the money... Install a secondary barrier.

BitMoreRightRudder 29th Mar 2012 14:26

[QUOTE]The lady (in this case) could have been easily overpowered by people who had preselected seats at the front of the aircraft. I don't see the point of locking the cockpit door if it is going to be opened during the flight...../QUOTE]

You were under the impression we just pee'd our pants on those 4 hour plus flights?! Have a think about it.

fmgc 29th Mar 2012 16:18


So..is there any point in locking the door to the cockpit or not ????
Of course there is otherwise we would have no control at all over who comes and goes!

And as for the cabin crew entering they have procedures to minimise the chance of being overpowered which probably are best not advertised on here.

If cabin crew did not enter the flight deck flights would be a lot more dangerous due to the breakdown in CRM.

720B 29th Mar 2012 16:19

Look, you seem to be missing my point which is that the whole idea of locking the cockpit door is flawed for the very reasons that you state - that access or exit is required from time to time - understandably. A solution to serving food / drinks could be a lockable hatch in the cockpit door - a solution to the 'comfort breaks' situation is more difficult but could be solved by the secondary 'air lock' door as suggested by PT6A, though this might be difficult to physically install. I'm not having a go at you fine folks - I just want everyone to fly in safety and as I saw something that I thought compromised that, thought it appropriate to raise the issue.

gcal 29th Mar 2012 18:23

Oh ye gods!
You cannot imprison well paid (or that is the rumour) well trained and adept personnel in a tiny room; that in most modern societies is called imprisonment.
Had it occurred that one of the brief moments of respite for these professionals is actually meeting the, for the most part 99.9999999 percent (and probably more) perfectly innocent people who pay their salaries, is something of a pleasure.

Alexander de Meerkat 29th Mar 2012 19:17

It is easyJet policy that the Captain must not leave the Flight Deck in flight except for physical needs. I have myself, during a training flight where we had a large First Officer on the jump seat, sent him out to warn a passenger about his behaviour. I then had the passenger arrested on arrival for continuing to be a yob. In 8 years of working at easyJet that is only one of 3 passenger behaviour incidents that resulted in the police being involved - hardly a routine occurrence.

720B 29th Mar 2012 19:56

gcal...unfortunately there is the 0.111111 percent that resulted in 3000+ deaths in 2001. I really don't understand why you and others are burying your heads in the sand over this issue..there is a flaw in the system here and I don't understand why you don't acknowledge the fact..I'm not criticizing air crew in any way..just pointing out what I consider to be a potential problem for air safety. As for cabin crew being able to 'minimize the chance of being overpowered' - I'm afraid I don't feel reassured at all.

really not 29th Mar 2012 20:31

720B, get the bus then. You have the choice, if you don't like it no-one forces you to fly. Instead of misusing the loss of those aircraft, perhaps you might want to look at the events that actually took place and how security, screening and processes have changed since then. I would even suggest that if anyone made a run at the flight deck, the other 100-odd passengers would get in the way very quickly - just look at the event in the USA yesterday.

Heathrow Harry 4th Apr 2012 13:06

On the original subject that well known celeb Gavin Henson was apparently drinking on a BMI flight last week before his "inappropriate behaviour"

Who let these guys on?

Who serves someone booze on a breakfast flight (outside of Finland)?


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