Easyjet Fracas
Join Date: Nov 2017
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Mandatory Breathalyser Test at the Gate, with a regulatory limit. If you are over that limit, its a no board, no fly policy. There will be cries of foul, abuse of " human rights " etc etc et al... But hey, until people learn, tough, treat them like kids. It's something that is only going to get more prevalent as time goes by.
Once on board, Single Shots only and limit the number per person.
Yes, purchase duty free etc, but have it delivered directly to the airplane in the hold, or alternatively, all orders paid for in your departing airport can be collected at your arrival airport. Electronic pay point systems can easily be connected worldwide. Just collect on the way out ...
Once on board, Single Shots only and limit the number per person.
Yes, purchase duty free etc, but have it delivered directly to the airplane in the hold, or alternatively, all orders paid for in your departing airport can be collected at your arrival airport. Electronic pay point systems can easily be connected worldwide. Just collect on the way out ...
Join Date: Mar 2009
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i don’t want to get thrown off for starting brawl, but I thought your words were:
“Yep. A zero-tolerance regarding boarding people who have had alcohol. The rules are in place already, but they are not being enforced by most crew members.
It is very very easy, and fully legal. Deny boarding to anyone who have had alcohol or in any way behave like they had ..”
My emphasis, I must admit drew the conclusion from that statement that there was a no alchohol at all tolerance where you worked, hence my question but anyhow thank you for the clarification.
“Yep. A zero-tolerance regarding boarding people who have had alcohol. The rules are in place already, but they are not being enforced by most crew members.
It is very very easy, and fully legal. Deny boarding to anyone who have had alcohol or in any way behave like they had ..”
My emphasis, I must admit drew the conclusion from that statement that there was a no alchohol at all tolerance where you worked, hence my question but anyhow thank you for the clarification.
So how do we stop these incidents from taking place or at least mitigate against some of their effects...........
Any other suggestions?
Any other suggestions?
Join Date: Jun 2016
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Just received this from Ryanair within the last few minutes.
Dear Customer,
Your flight to Spain – Booking reference NNNNNN
In order to prioritize the comfort and safety of all passengers, Ryanair will implement the following restrictions on your upcoming flight to Spain:
• Customers will not be allowed to carry alcohol on board and all cabin baggage will be searched at the boarding gates.
• Any alcohol purchased in airport shops or elsewhere must be packed carefully in a suitable item of cabin baggage, which will be tagged at the gate and then placed in the aircraft hold free of charge.
• If the bag is unsuitable for placing in the hold (e.g. plastic bag) then customers will be required to dispose of the alcohol in the bins provided.
• Boarding gates will be carefully monitored and customers showing any signs of anti-social behaviour or attempting to conceal alcohol will be denied travel without refund or compensation.
Thank you in advance for your co-operation with these procedures which we hope will allow you to enjoy your flight with us.
Yours sincerely,
Dear Customer,
Your flight to Spain – Booking reference NNNNNN
In order to prioritize the comfort and safety of all passengers, Ryanair will implement the following restrictions on your upcoming flight to Spain:
• Customers will not be allowed to carry alcohol on board and all cabin baggage will be searched at the boarding gates.
• Any alcohol purchased in airport shops or elsewhere must be packed carefully in a suitable item of cabin baggage, which will be tagged at the gate and then placed in the aircraft hold free of charge.
• If the bag is unsuitable for placing in the hold (e.g. plastic bag) then customers will be required to dispose of the alcohol in the bins provided.
• Boarding gates will be carefully monitored and customers showing any signs of anti-social behaviour or attempting to conceal alcohol will be denied travel without refund or compensation.
Thank you in advance for your co-operation with these procedures which we hope will allow you to enjoy your flight with us.
Yours sincerely,
Uncle Pete
Join Date: Jul 1999
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I wrote a dissertation for my MSc in 2000 about this subject, 'Air Rage - The Causes and the Cures". There are many publications and reports around on the internet and libraries.
NOTHING appears to have changed except the penalties for the various offences.
Aircraft and Crew are still being placed in danger thanks to this anti-social behaviour.
MP
NOTHING appears to have changed except the penalties for the various offences.
Aircraft and Crew are still being placed in danger thanks to this anti-social behaviour.
MP
Join Date: Aug 2003
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Flights to Spain, only ?
The so-called duty-free shops will soon have to provide appropriate containers for placing wine bottles "in the hold" (which one?) ... and even so, who will still buy an expensive bottle at the airport? (OK, perhaps not Ryanair passengers). This is kind of extreme of course.
As to the Easyjet incident, I believe it is true that their ground staff is perhaps not encouraged (time pressure) / not sufficient (in numbers) to effectively prevent this problem before PAX get on board.
Edited to add: that e-mail should also include a footnote with a list of what constitutes "anti-social behaviour".
The so-called duty-free shops will soon have to provide appropriate containers for placing wine bottles "in the hold" (which one?) ... and even so, who will still buy an expensive bottle at the airport? (OK, perhaps not Ryanair passengers). This is kind of extreme of course.
As to the Easyjet incident, I believe it is true that their ground staff is perhaps not encouraged (time pressure) / not sufficient (in numbers) to effectively prevent this problem before PAX get on board.
Edited to add: that e-mail should also include a footnote with a list of what constitutes "anti-social behaviour".
Last edited by pax2908; 1st Jul 2018 at 19:55.
"Mildly" Eccentric Stardriver
It may have changed since my day, but it was often the case of the ground staff "kicking the can down the road" to the cabin crew. A moderately intoxicated person can stiffen up for the couple of minutes it takes to board, then the problem becomes one of crisis management.
If that Ryanair post (no.26) is genuine, full marks. However, I don't see searching all bags at the gate working with their tight schedules.
If that Ryanair post (no.26) is genuine, full marks. However, I don't see searching all bags at the gate working with their tight schedules.
Join Date: Jun 2017
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Even if those who have over-indulged are not so drunk as to cause a punch-up they are profoundly disruptive. Try the EasyJet flight from LGW-HAM of a Friday –almost without fail at least one stag party aboard, heading to the Reeperbahn. Swearing, shouting, abusive behaviour to CC. In four years of weekly commutes I have only once heard a PA (in fact from the Capt) threatening to offload them all unless they got a grip. Why not add a line to ticket T’s and C’s that says the airline or its agents can refuse to board/choose to offload anyone who is disruptive. Then incentivise the handling agency ground staff not to let them on in the first place? Airline has its money already and the word would soon get around. Still leaves the occasional solo drunk who appears sober at the gate…but it’s the mobs who need stopping. Only downside would it would empower some of the more pushy gate staff/handling agents even more.
Most of the time an experienced cabin crew member can tell if the customer will fall asleep or kick off when under the influence. If they think the latter throw them off simples.
not 100% scientific but in 20 plus years it’s worked for me!
not 100% scientific but in 20 plus years it’s worked for me!
Regarding drunk passengers, is it only the disruptive passengers we worry about? What about the ones who become mentally impaired, fall asleep, and would cause chaos in case of an Emergency or an Emergency evacuation?
This is a much broader issue than just handling passengers who become disruptive and violent when drinking, it's regarding safe operations.
I always believed the main job of the CC was to ensure safe operations in case of an emergency, serving drinks and meals and selling lottery tickets a secondary part of the job. The disruptive passengers are easy to spot, the ones who will make an emergency situation chaos, might not be so easy to spot, as they probably have fallen asleep during the early cruise.
This is a much broader issue than just handling passengers who become disruptive and violent when drinking, it's regarding safe operations.
I always believed the main job of the CC was to ensure safe operations in case of an emergency, serving drinks and meals and selling lottery tickets a secondary part of the job. The disruptive passengers are easy to spot, the ones who will make an emergency situation chaos, might not be so easy to spot, as they probably have fallen asleep during the early cruise.
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The situation may not have changed in twenty years, but at least the reported incidents are fairly clear: usually LoCos, not because they're dirt cheap, but because they specialize in holiday destinations (they also feature cocktails on demand instead of a dismal wrap and a half drink from the cart; usually the offenders are males; and usually outbound. The boys are heading out and the party starts once they're past security. The other group is those who have broken into their duty free spirits. I've seen a few people pour it on in the lounges, but generally, it's more efficient to do it with duty free or in the airport bars.
so yeah: common sense and knowing your destination.
so yeah: common sense and knowing your destination.
Out of interest, does anyone actually know how much of an issue the problem is with non-UK individuals ?
Germany, Eastern Europe and many other European countries have drinking problems to some extent but do people assume the problem is uniquely British in scale or is it just that we we base it upon UK news reports ?
Germany, Eastern Europe and many other European countries have drinking problems to some extent but do people assume the problem is uniquely British in scale or is it just that we we base it upon UK news reports ?
Join Date: Jun 2016
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It may have changed since my day, but it was often the case of the ground staff "kicking the can down the road" to the cabin crew. A moderately intoxicated person can stiffen up for the couple of minutes it takes to board, then the problem becomes one of crisis management.
I do think the tone of this thread is some way off the mark with so much criticism of cabin crew when this incident started on the ramp before departure no one had been served drinks on board at this point.
In my time with EJ (london) cabi crew were pretty good at spotting potential problems and either flagging them up to me before deaprture which often resulted in offloads or refusing to serve them if they became inebriated en-route. I also knew several Captains who were more interested in getting home without delay and would decline to take more robust action on arrival which is of coursethe only way this problem will ever be put down. Prosecute every time and the message will get thrrough. Fortunately the courts seem to be on our side on this and have handed down some very satisfactory sentences.
The worst one I had was a bit like the Paris incident and the police had to use CS spray inside the aeroplane amongst pax, so violent was the miscreant. He got 6 months iirc.
By far the biggest problem was pax drinking their "duty free" on board surrepticiously, always spirits. The worst offenders were E Europeans who seem to monster whole bottles of Vodka as a natural part of a journey though any lads group (and some "ladies" groups too) has potential. The message did get through as EJ publicised some heavy UK prosecutions to both the UK and E European press and we did eventually see a reduction.
Crew need to be vigilant, formal complaints need to be made to airport authorities/bar staff or gate agents if pax are passed on in an unsuitable condition to fly and crew must always be prepared to offload even if it does mean missing a slot, or take the time to get police involved and press for a prosecution where appropriate. That requires the Capt and probably the No1 to know which buttons to push by being able to quote the ANO to the police (who won't know) explaining it is a criminal offence and asking for a prosecution. Cops like that because it hands them a result on a plate and the job gets done.
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In my previous airline the flight deck was not allowed to interfere in case of a disruptive pax. Especially on problematic flights we had many drunk and aggressive pax and often it was young girls in the cabin. How in the world can they prevent anything? The airline wants them to sell alcohol. None of the problematic pax respects the cabin crew. In fact some of them don't even respect the authority of any pilot. That's one of the biggest downsides of those cheap prices. Flying is like taking the metro nowadays and that's what you'll get.
Personally I'd ban alcohol on the flights or a maximum of one alcoholic drink (excluded the hard stuff) and any drunk passenger should be denied at the boarding gate latest. Someone that is drunk is a risk factor in any accident.
Personally I'd ban alcohol on the flights or a maximum of one alcoholic drink (excluded the hard stuff) and any drunk passenger should be denied at the boarding gate latest. Someone that is drunk is a risk factor in any accident.