Ryan Air pax exits overwing ..
Ryan Air pax exits overwing ..
I'm hearing that a pax on a delayed Ryan Air flight got bored of waiting for take off, popped the overwing emergency hatch and tried to depart via the trailing edge ...
Video emerging on social media ..
Video emerging on social media ..
No, the incident wasn't while waiting for takeoff, but after arrival (at Malaga) when passengers were kept on the aircraft for 30 minutes without any explanation from the crew.
There's a moral in there somewhere.
There's a moral in there somewhere.
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30 minutes isn’t that long, but if it got to two hours or more without a very good excuse I have often thought I would do the same.
There can be no excuse for keeping someone onboard for hours either before or after the flight.
There can be no excuse for keeping someone onboard for hours either before or after the flight.
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The moral is, there's a reason for the delay to arrival. Sit and wait.
I'm sure that most would conclude there is a "reason", however, it is not unreasonable to expect some sort of explanation after 5 minutes, let alone 30!
I would think, from this, that the moral is ... communication. However I do not agree that the idiot who did this was right. A sign of the times methinks. Idiots who do what they want. Large fine and a flying ban is the solution... harrumph.
Without knowing more about the circumstances (apart from the bit about the pax being kept uninformed) it's hard to say what would be a reasonable response.
Even at this time of year, Malaga is typically sunny and 20C+. For all we know, the aircraft could have been stationary for those 30 minutes with the engines shut down, doors closed and no air con.
If I'd been in that situation and sitting by an emergency exit, I'd have been tempted to open it, though not daft enough to attempt to climb out.
Hopefully RYR will have learnt from this event.
Even at this time of year, Malaga is typically sunny and 20C+. For all we know, the aircraft could have been stationary for those 30 minutes with the engines shut down, doors closed and no air con.
If I'd been in that situation and sitting by an emergency exit, I'd have been tempted to open it, though not daft enough to attempt to climb out.
Hopefully RYR will have learnt from this event.
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Just think back to the days when passengers in the US were kept onboard for 5/6 hours waiting.. Didn't congress make regulations to end that practise?
After 1-2 hours there can be no “valid” reason!
After 1-2 hours there can be no “valid” reason!
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They didn't outlaw keeping people on planes, they merely stated the compensation for doing so, outlawing something which cannot be avoided sometimes would be ridiculous.
If someone was shooting up the place inside the terminal then I'd pretty damn sure want to be on the plane. If weather conditions deteriorated after landing to the point where nothing could push back from occupied gates, all suitable gates were being used and winds exceed the limits for ground service equipment to be used (as happened to me on arrival into NRT about 8 weeks ago) then I'd be quite happy remaining on the plane too. I was just over an hour after landing until we got on stand due to the backlog.
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There's a reason for every delay.
There's rarely, if ever, a reason to keep passengers in the dark about the reason.
Biggest cause of Pax rage is lack of communication. They are the fare paying customers, yet are too often treated like school children with a 'sit down and keep quite' attitude. It is a lack of respect, plain & simple.
Last night 28/12/17 0100 Easyjet cancelled the out bound Glasgow flight. The pax had been kept waiting 5 hours to find this out. Who informed the somewhat grumpy pax, the Captain of the inbound got out the cockpit walked up the jet bridge and personally explained over the tannoy exactly why the cancellation had happened (out of hours) he then stated he would remain at the desk to answer any questions. Well done that man.
P.S. one female pax had collapsed in the crowd, first aid administered not by STN but the crew on the arriving aircraft who should of been off home.
Well done.
Guy deserved a round of applause and a company 'Well done'. In the former case there was wrong on both sides and both parties need re-educating in how to perform their respective roles. What I've noticed in airline training is a lack of basic PR training and communication with passengers. There is lots of CRM training amongst the crew, but not so much between crew & pax; there is lots of anger management and dealing with conflict in the cabin. That is reactive not proactive. Which is better? It is so simple & basic and must be trained and emphasised. It should not be left to 'good luck' that the captain or purser has some gumption and common sense. Training departments need to widen their scope and imagination.
There's rarely, if ever, a reason to keep passengers in the dark about the reason.
Biggest cause of Pax rage is lack of communication. They are the fare paying customers, yet are too often treated like school children with a 'sit down and keep quite' attitude. It is a lack of respect, plain & simple.
Last night 28/12/17 0100 Easyjet cancelled the out bound Glasgow flight. The pax had been kept waiting 5 hours to find this out. Who informed the somewhat grumpy pax, the Captain of the inbound got out the cockpit walked up the jet bridge and personally explained over the tannoy exactly why the cancellation had happened (out of hours) he then stated he would remain at the desk to answer any questions. Well done that man.
P.S. one female pax had collapsed in the crowd, first aid administered not by STN but the crew on the arriving aircraft who should of been off home.
Well done.
Guy deserved a round of applause and a company 'Well done'. In the former case there was wrong on both sides and both parties need re-educating in how to perform their respective roles. What I've noticed in airline training is a lack of basic PR training and communication with passengers. There is lots of CRM training amongst the crew, but not so much between crew & pax; there is lots of anger management and dealing with conflict in the cabin. That is reactive not proactive. Which is better? It is so simple & basic and must be trained and emphasised. It should not be left to 'good luck' that the captain or purser has some gumption and common sense. Training departments need to widen their scope and imagination.
If weather conditions deteriorated after landing to the point where nothing could push back from occupied gates, all suitable gates were being used and winds exceed the limits for ground service equipment to be used (as happened to me on arrival into NRT about 8 weeks ago) then I'd be quite happy remaining on the plane too.
Having been informed, as you obviously were, of the reason for the hold-up.
Always regarded part of my duties as Commander was to explain delays or changes of plan to the passengers in a simple, informative way. Doesn't take long but has huge advantages because the pax identify the crew as an ally against the "enemy" (something like LHR not having a gate available on arrival after a 12 hour flight from HKG etc.).
Everyone should do it - not sure why you wouldn't…..
Everyone should do it - not sure why you wouldn't…..
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CRM training should involve communication with passengers as well, especially as it is helpful in situations involving delays.
You can be delayed for 5 hours in JFK but by being honest and keeping the passengers in the loop, it can certainly make a difference!
But my outfit's A320 isn't able to make that Atlantic trip.
You can be delayed for 5 hours in JFK but by being honest and keeping the passengers in the loop, it can certainly make a difference!
But my outfit's A320 isn't able to make that Atlantic trip.
"Mildly" Eccentric Stardriver
Always regarded part of my duties as Commander was to explain delays or changes of plan to the passengers in a simple, informative way.